CPE Tender Tender conference Vegdirektoratet May 11th 2011

Tender instructions Customer requirement specification Standard agreements Agreement duration Test strategy Maintenance and servicing Tender evaluation Issues

Covering Letter The covering letter shall include possible reservations or deviations in relation to the tender documents and requirements and be signed by a responsible person Qualification Information Description of the Tenderer’s capability and its resources including formal company documentation Table of quantities and prices E18 Gulli-Langangen Listerpakken Contractor solution specification Appendix 2 Customisation agreement Appendix 2 Maintenance agreement List of Compliance Tender instructions

1.2 E18 Gulli – Langangen, Vestfold, - Tender document for equipment procurement. Equipment for road toll collection 1.3 E18 Gulli – Langangen, Vestfold, – Project description and Scope of Work 1.4 E18 Gulli – Langangen, Vestfold, - Bills of Quantities 2.1. AutoPASS Requirement specification - Terms and definitions 3.1 Customisation agreement 3.2 AutoPASS Requirement specification - Charging point equipment – Requirements to Customisation agreement 3.3 Maintenence agreement 3.4 AutoPASS Requirement specification - Charging point equipment – Requirements to Maintenance agreement 4.1 AutoPASS Requirement specification - Charging point equipment – Requirements for automatic charging points 4.2 AutoPASS Requirement specification - Charging point equipment – Radio Link 4.3 AutoPASS Requirement specification - Charging point equipment – Central system interface 4.4 AutoPASS Requirement specification - Charging point equipment - Security 4.5 AutoPASS Requirement specification - Charging point equipment - Common AutoPASS key distribution method 4.6 Charging point equipment – Requirements for automatic charging points - EasyGo Radio Link 5.1 AutoPASS Requirement specification - Charging point equipment – Test strategy 5.2 AutoPASS radio link CPE test procedures 5.3 Easygo specifications test procedures Software Requirement Specification (SRS); Version Description Document (VDD); Production Programming Instruction (PPI) for TRP TS3204 for Store Bælt; Transponder Data Specification (TDS) TS3204/02A for Store Bælt PISTA Customer requirement specification

Procurement: Customisation agreement Operation: Maintenance agreement DIFI – Standard agreements

Procurement Objective: Software and equipment performance Requirements [Rn] Testing and approval Maintenance Objective: Maintain the performance Key performance indicators (KPIs) Monitoring and reporting Maintenance price Agreement relations

Agreement duration Delivery/installation Tender START : END WARRANTY SAT - Start fee collection Operation / maintenance Warranty Delivery date Acceptance period 1 year2 years 5 years

R – KPI – Price RC [R1]Y [R2] LAY [R3]Y [R4]Y [R5] OCRY [R6]Y [R7]Y.Y [Rn]Y KPIX KPI2X2 KPI4X4 KPI5X5 KPI6X6. KPInXn KPIPR % KPI2%2 KPI5%5 Procurement Maintenance

Customisation agreement AppendicesYesNo Appendix 1: Customer Requirement specificationX Appendix 2: Contractor solution specificationX Appendix 3: Customer technical platformX Appendix 4: Project and progress planX Appendix 5: Testing and approvalX Appendix 6: Administrative provisionsX Appendix 7: Total price and pricing provisionsX Appendix 8: Changes to the general contractual wordingX Appendix 9: Changes subsequent to the conclusion of the AgreementX Other Appendices:X

Maintenance agreement AppendicesYESNO Appendix 1: Customer requirement specificationX Appendix 2: Contractor solution specificationX Appendix 3: Customer technical platformX Appendix 4: Project and progress planX Appendix 5: Service level with standardised price reductionsX Appendix 6: Administrative provisionsX Appendix 7: Total price and pricing provisionsX Appendix 8: Change to the general contractual wordingX Appendix 9: Changes subsequent to the conclusion of the AgreementX Other Appendices:X

Adaptation to the agreements (CA & MA) Test sequences and milestones –Generic approval (DVT, FAT, PT) –Acceptance (SAT, IST) –Operation IST –Short time –Long time –Maintenance (with KPI reporting) Contractor is responsible for performing the tests Test procedures to be defined during delivery Test strategy

Error levels LevelCategoryDescription ACritical error - Error that results in the stoppage of the standard system and/or the customisation, the loss of data, or in other functions that are of critical importance to the Customer not being delivered or not working as agreed. - The documentation being incomplete or misleading, and this resulting in the Customer being unable to use the standard system and the customisation or material parts thereof. BSerious error - Error that results in functions of importance to the Customer not working as described in the Agreement, and which it is time-consuming or costly to avoid. - The documentation being incomplete or misleading, and this resulting in the Customer being unable to use functions that are of importance to the Customer. CLess serious error - Error that results in individual functions not working as intended, but which can be avoided with relative ease by the Customer. - The documentation being incomplete, imprecise or easily misunderstood.

Development / customisation Acceptance period IST short-term Acceptance period IST short-term Design / detailed specification Delivery date Final approval Approval FATDVT Standards and specifications Installation preparation Approval Installation Installation day Production / delivery PT Site acceptance test Acceptance period IST long-term Acceptance period IST long-term SAT - Start fee collection Generic approval Acceptance Charging point requirements End warranty Approval Warranty period IST maintenance Warranty period IST maintenance Annually Approval Operation period IST maintenance Operation period IST maintenance Operation

Deliverables SLA requirements KPI reporting Price reduction Maintenance and servicing

Deliverables with SLA req. ServiceHours 1 Automatic remote monitoring Continuously, every hours and days with fee collection 2 Extended daily checks of availability of the software and equipment Daily during every day with fee collection. Working days: and Saturdays, Sundays and national holy days: and User support, help-desk end error handling Normal working days – Response time limit: maximum 1 hour 4 Repair after software and equipment error and failure Critical components: Any time, every day with fee collection Non-critical components: Working days, – Repair after damage caused by third party After Customer’s instructions 6 Additional work ordered by the Customer After Customer’s instructions

The establishment and operation of test and reporting systems Continuously logging of all incidents and error messages Training of Customer during the establishment phase Software upgrade after release of new patches and versions Cleaning, adjustment and tuning of the equipment components Preventive maintenance of software and equipment components Access to spare part supplies Replacement of equipment by the end of lifetime of the particular component Traffic regulations and road closing if needed for performing the services Performing, analysing and reporting the test “IST Maintenance” Reporting according to the requirements compliance Meetings with the Customer Deliverables

KPI reporting Key performance indicators (KPI) 1Response time for user support and error handling 2Lane availability (up-time) 3MTBF – critical components 4MTTR – critical components 5OCR hit-rates during different time periods and weather conditions 6Statistical distribution of different data content of the transactions 7Status files update to the Charging point equipment 8Exceptions, incidents and error messages from the Charging point equipment 9Maintenance and service logs 10Error logs

Price reduction Price factor:1,5 NoKPI Example: Performance Weight (%) Example: Price reduction (%) 2Lane Availability ,0 5OCR hit-rates ,8 SUM ,8 Example: Normal payment per quarter (NOK) Example: Price reduction (NOK) Example: Actual payment (NOK)

Company qualification Award of contract –Total price – weight 70% Procurement. Total contract price Maintenance and servicing. Total contract price Security key upgrade Supplementary works –Service and maintenance programme – weight 30% Tender evaluation