National Outsourcing Association Educating and Training Outsource Professionals Presentation by Mr Chris Halward MA, BA (Hons) Programmes Director – NOA Pathway

Purpose To provide an overview of the NOA ‘s approach to providing skills, knowledge and qualifications to global outsourcing professionals

o The NOA is an independent, not–for- profit trade association and a leading member of the European Outsourcing Association (EOA) o Our objective is to communicate the benefits and strategic lessons of outsourcing to a wider audience and promote excellence in outsourcing practice. o We deliver thought leadership, advocacy and education on all aspects of business outsourcing. We have done so for more than 25 years. About the NOA

End Users include: NOA members – Global scope

Current sourcing trends Outsourcing is a key strategy for all the world’s larger organisations – and becoming increasingly relevant for SMEs The current global economic challenges have meant decisions to outsource are slower Shared services are growing in popularity Cost is still key – but maturing market requires more Most demand from Financial Services market IT and F&A most popular services Governance is seen as key to improvement

The Outsourcing Professional Outsourcing is no longer just a ‘bolt on’ for other professionals to deliver The risk, rewards and complexity is too great Outsourcing management requires specialist talent and experience to meet the challenges and reap the rewards

Practical, relevant and flexible Our members wanted programmes to be more than just learning a text book The programmes focus learners on their own sourcing challenges They encourage thinking and professionalism They allow learning to fit in with and be linked to work

NOA Pathway A key NOA activity Practical training Learning linked to Action Work based Based on the best practice NOA Life Cycle Delivers outsourcing standards and qualifications For all levels from new entrant to senior managers

Professional awards, university accreditation The programmes bring together professional and academic rigour The NOA awards the qualifications, and they are accredited by Middlesex University in London – confirming their level, integrity and value. We have already had hundreds of students on our programmes, and interest continues to grow from all over the world.

Programme overview Gateway : Online information alongside a multi choice test – an introduction to outsourcing for those new to role – Foundations : A series of 4 one-day workshops followed by optional self managed work based learning to achieve Certification (CertNOA) Diploma : A post grad level programme, workshops and tutor support. Mod 1 – diagnostic exercise using Life Cycle / Mod 2 and 3 – focus on own work challenges to deliver value to the business (DipNOA)

Foundations of Outsourcing Relevant for a wide range of practicing professionals who want to obtain a professional qualification – provider or client 4 one-day workshops: Life Cycle; Governance; Performance Management; Relationship Management – no requirement to attend all workshops. Option to submit ‘evidence of work based learning – a 4,000 word paper Step 1: Attend 2 workshops and submit one paper = NOA Foundation Certificate in Outsourcing Practice Progression: Four workshops / 3 papers = NOA Professional Certificate in Outsourcing Practice CertNOA HML, Reuters, Co-op Banking Group, Alliance Boots, Capital One Bank, Standard Life, Carphone Warehouse, The Phoenix Group, Zurich Financial Services…

Diploma programme For the most experienced professionals – provider or client side The award of DipNOA = one 1/3 of masters degree Module 1; Explore NOA Life Cycle Modules 2 and 3; Develop your practice Attend 3 one-day workshops, submit 3 papers – over 11 months DipNOA HML, Deloitte, National Grid, Logica, Exigent, Co-op Banking Group, Land Registry, Guardian Media, Capital One Bank, Baker Hughes…

Who delivers? All tutors and contributors are experienced professionals Our lead tutors typically hold doctorates or masters degrees

Summary A range of programmes for all levels – Certificate for people in operational / tactical outsourcing roles – Diploma for those in leadership / strategic roles Both provider and client communities They provide learning and insights into how to make outsourcing and shared services work more effectively They are practical, relevant and flexible They deliver recognised, university accredited qualifications

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National Outsourcing Association Educating and Training Outsource Professionals Presentation by Mr Chris Halward MA, BA (Hons) Programmes Director – NOA Pathway