Lisa Zimmaro AVP of Risk Management & Treasury Temple University Denise Connerty AVP of International Affairs Temple University Emergency Planning

University Risk Management and Insurance Association Louisville 2014 #URMIA2014 What are the Risks? Health & Safety Medical Emergency Psychiatric Emergency Crime: Victims/Perpetrators Fire/Facility Disaster Sexual Assault Public Health Emergency Weather System Kidnapping/Missing Person Political Unrest/Riots Terrorism Natural Disaster Operational Legal Compliance/Regulatory Export Controls Clery Reporting Business/Financial Reputational Loss Control Insurance Coverage 2

University Risk Management and Insurance Association Louisville 2014 #URMIA2014 Planning Ahead: Who is Involved? The Traveler The Program Leader (if any) Resident Director Study Abroad Office Risk Management The Partner School/Program(if any) Core group The University Response Team Case-By-Case Larger Group University Communications 3

University Risk Management and Insurance Association Louisville 2014 #URMIA2014 Emergency Planning: A Strategic Approach 4

University Risk Management and Insurance Association Louisville 2014 #URMIA2014 Health & Safety: Preparation Pre-Departure Orientation/Training/Information Medical Standard of Care Safety & Security University Resources insurance information, visas, vaccinations, etc. Emergency Procedures On-Site Orientation Program Leader Training Expectations of Role Responding to Emergencies 5

University Risk Management and Insurance Association Louisville 2014 #URMIA2014 Health & Safety Risk Control Regional Risk Assessment (i.e. “Scanning & Monitoring”) Monitor World Events U.S. Department of State Guidance Non-U.S. Government Guidance Private Security Analysts, Regional Risk Ratings Programmatic Risk Assessment Facilities & Housing Medical Emergency Response Capability Policies & Protocols Travel Restrictions Required Trainings Liability Forms 6

University Risk Management and Insurance Association Louisville 2014 #URMIA2014 Health & Safety: Respond Do you know where travelers are? Can you reach them? Can they reach you? (24/7) Who is the response team on the ground? Partner School Emergency Assistance Provider (e.g. ISOS, Medex, etc.) Who is the response team at the university? Core group vs. Case-By-Case bigger group 7

University Risk Management and Insurance Association Louisville 2014 #URMIA2014 Health & Safety: Recovery Ongoing Care Medical Assistance Emotional Support Evacuation/ Repatriation Supporting Parents/Classmates Academic Impact Financial Assistance 8

University Risk Management and Insurance Association Louisville 2014 #URMIA2014 Health & Safety: Regroup Debrief Lessons Learned Create Case Studies for Analysis Incorporate into Plan 9

University Risk Management and Insurance Association Louisville 2014 #URMIA2014 Crisis Management Tips Some of your domestic insurance policies may cover the cost of a crisis management team and costs associated with response. Hire a social media consultancy firm or public relations firm if crisis is extreme or catastrophic. Social media is proactive not reactive Contribute to social media conversation- have an official source Information is centralized Watch what others are saying Consistent updates Tell how crisis will be handled Reduce panic 10

University Risk Management and Insurance Association Louisville 2014 #URMIA2014 In Summary Ensure travelers are well-informed Leverage expertise and resources at your university Work closely with program leaders/resident directors and partner schools Have a response plan Have a response team 11

University Risk Management and Insurance Association Louisville 2014 #URMIA2014 Questions 12