2015 TCPA WASHINGTON SUMMIT | SEPT. 27TH-29TH | WASHINGTON DC The Anatomy of a Breach Phillip Naples, Pritchard & Jerden, Inc. Jeremy Henley, ID Experts Greg Sparrow, CompliancePoint

Agenda 1.Exposure 2.Breach Case Study 3.Best Practices 2015 TCPA WASHINGTON SUMMIT | SEPT. 27TH-29TH | WASHINGTON DC

Defining the Exposure What is my Risk? 1. Data / Electronic Funds 2. Revenue / Customers 3. Regulations / Compliance 4. Reputation 2015 TCPA WASHINGTON SUMMIT | SEPT. 27TH-29TH | WASHINGTON DC

Calculating the Exposure Quantification of Risk Industry type Data type collected by organization Market size Competitors Preparation for a breach 2015 TCPA WASHINGTON SUMMIT | SEPT. 27TH-29TH | WASHINGTON DC

Breach: A Case Study Attack Facts: Payment aggregator/gateway 1 million card accounts compromised Attacker in environment since 2009 Discovered in TCPA WASHINGTON SUMMIT | SEPT. 27TH-29TH | WASHINGTON DC

Breach: Secure Architecture 2015 TCPA WASHINGTON SUMMIT | SEPT. 27TH-29TH | WASHINGTON DC

Breach: Initial Attack Vector 2015 TCPA WASHINGTON SUMMIT | SEPT. 27TH-29TH | WASHINGTON DC 1. Attacked public facing web server with known vulnerability with web application server 2. Pivoted into the backup server 3. Used backup sever to reach database and application servers

Breach: Packet Captures 2015 TCPA WASHINGTON SUMMIT | SEPT. 27TH-29TH | WASHINGTON DC

Breach: Containment 2015 TCPA WASHINGTON SUMMIT | SEPT. 27TH-29TH | WASHINGTON DC – Began egress packet capture to create a baseline signature – Implemented ACLs to remove Backup server connectivity – Implemented ACLs for egress traffic – Reset user and service account credentials

Breach: Eradication 2015 TCPA WASHINGTON SUMMIT | SEPT. 27TH-29TH | WASHINGTON DC – Applied robust system hardening to all servers – Removed Backup Server – Removed Web Servers and replaced with hardened web servers – Implemented application whitelisting – Started from a known good state for all server rebuilds – Deployed Jump servers within Management segment – Performed application security assessment – Deployed more robust logging, aggregation and event correlation

Best Practices Life Cycle 2015 TCPA WASHINGTON SUMMIT | SEPT. 27TH-29TH | WASHINGTON DC

Define Governance Policies Address strategy, goals and requirements Communication policy Escalation and handling procedures Incident response team/strategy 3 rd party involvement and law enforcement Log retention policies and procedures Establish system baselines and profiles Insurance coverage 12 Proprietary & Confidential Incident Response: Preparation

Define policies and procedures for the following: Roles and responsibilities Escalation path Prioritization of events Identify team members Documentation templates Access privileges Training & tools 13 Proprietary & Confidential Incident Response: Incident Response Team

14 Proprietary & Confidential Incident Response: Incident Response Team

The detection process should include the following: Identification of Attack Vector(s) Determine the scope of the breach Identify signatures of an incident: –Multiple sources of information –Volume of suspicious behavior –Precursor Vulnerability Scans/Port Sweeps New Exploit External Threats 15 Proprietary & Confidential Incident Response: Detection

Identify the signs on an incident: Indicator IDS/IPS alerts Anti Virus Unauthorized or unusual file changes Unscheduled system configuration changes Repeated failed login attempts Network traffic flow Deep technical knowledge 16 Proprietary & Confidential Incident Response: Detection (cont.)

Create a system profile or baseline: Run and compare file integrity checks with baseline Monitor network bandwidth Understand normal system behavior (abnormal behavior) Review logs and security alerts 17 Proprietary & Confidential Incident Response: Analysis

Determine what you know and what you don’t know (don’t assume) Multiple sources of information False alarms vs a real breach Timely notification Allocate resources and time for analysis Communication and coordination of team 18 Proprietary & Confidential Incident Response: Analysis (cont.)

Short term-containment vs long term solution Limit the damage –Can the problem be isolated –Can affected systems be separated from non-affected systems Stop the spread Preserve evidence –Forensic Imaging 19 Proprietary & Confidential Incident Response: Containment

Clearly understand the scope and extent of affected systems Document a plan of attack for removal of these systems –Network –Host –Application 20 Proprietary & Confidential Incident Response: Eradication

Bring systems and services back online in production Start from a good known state Restore data from backup Implement controls to test and verify system state 21 Proprietary & Confidential Incident Response: Recovery

Is notification required? –Likely risk of harm Nature of the data elements Number of records/individuals affected Accessibility and usability Likelihood of harm Ability to mitigate risk Statutory notification requirements –Identify Legal Jurisdictions Involved –Identify Statutes Triggered 22 Proprietary & Confidential Incident Response: Notification

Timelines for notification –Dependent on the type of data breached PII PCI PHI –Notification without unreasonable delay –Law enforcement may require delay 23 Proprietary & Confidential Incident Response: Notification (cont.)

Source for notification –Senior member of management or executive. –Organizational awareness Contents of Notification –Describe what happened –Types of information breached –Steps to protect affected parties –What you are doing –Who to contact for more info Means of Notification –Telephone –First-Class Mail – 24 Proprietary & Confidential Incident Response: Notification (cont.)

Best Practices Organizing a simulation incident Who should be involved How it should be run Closing the gaps discovered 2015 TCPA WASHINGTON SUMMIT | SEPT. 27TH-29TH | WASHINGTON DC

Post Breach Response Response Process 1.Discovery 2.Analysis 3.Formulate Specific Plan 4.Responding 2015 TCPA WASHINGTON SUMMIT | SEPT. 27TH-29TH | WASHINGTON DC

Thank you TCPA WASHINGTON SUMMIT | SEPT. 27TH-29TH | WASHINGTON DC