Mitcham Medical Centre PATIENT SURVEY 2011-12 –Purpose of the survey was to assess the quality of our services and review areas requiring improvement –Survey.

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Presentation transcript:

Mitcham Medical Centre PATIENT SURVEY –Purpose of the survey was to assess the quality of our services and review areas requiring improvement –Survey took place over a 2 month period (November 2011-December 2011) –Survey rolled out to all patients visiting the Practice –Forms given out by PPG members and reception staff –Aimed at a diverse group of patients visiting at different times of the day –Survey based on 22 main areas of patient experience –The 22 areas included in the survey were discussed with and agreed by PPG group members

Results at a glance

Q1. Speed telephone was answered

Q2. Transferred calls/ Answering Speed.

Q3. - Time waiting for appointment.

Q4 Convenience of Appointment.

Q5. Seeing The Doctor of Your Choice

Q6. Reception Check-In Time

Q7. Waiting time to see Doctor/ Nurse

Q8. Tel Consultation with G.P/Nurse when necessary

Q9. Home Visit When Necessary

Q10. After Hours Service Satisfaction

Q11. Prescription Ready on Time.

Q12. Prescription Correctly Issued

Q13. Handling of Prescription Queries

Q14. Where you told when to call for results

Q15. Results available when you contacted Us

Q16. Satisfaction with amount Information Provided

Q17. Manner in which results were given

Q18. Information provided by reception staff

Q19. Helpfulness Of Reception Staff

Q20. Information Provided by other staff

Q21. Helpfulness of other staff

Q22. Overall Satisfaction With Practice