Patient Portal Proposal March 9, 2014 Margaret Chapman Luke Rasmussen Dan Runt Jie Zhu FHS Fictional Health System

Clinical Reporting Better patient education, leading to better results Patient will feel more involved in care, higher satisfaction Registration Information Improved demographics More thorough reporting Better analytics of patient population Reduction in rejected claims, better cash flow Expected Benefits

Scheduling Time savings for office staff Less likely to miss appointments Better convenience/satisfaction Mobile/Kiosk Allows for interaction at patient convenience Mobile reminders can aid in patient recovery Expected Benefits

Bill Payment Streamlined Billing Easier payment options lead to better patient payment rates Improved cash flow Possibility of paperless billing, leading to cost savings Doctor Interaction Creates better communication/patient education Allows doctor freedom to schedule time for patient interaction Potential for new revenue source Expected Benefits

Medication Refills Reduces strain on office staff Improved patient satisfaction with services Future Expectations Future expandability with HIE system Patient satisfaction key metric in future of care Expected Benefits