1 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA EMEA SME Promotions January – March 2009 EMEA SME Promotions Team January 1st, 2009

2 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Where to locate the Q2 SME Promos! portal.avaya.com/ptlWeb/spCP/CS

3 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Promotions

4 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA New! 0% Finance Offer Nortel Displacement Promotion Siemens Displacement Promotion Reviewed! INDeX Migration Initiative I3/I5 Migration IP400 to IP500 Promotion Compact Contact Center Promotion Promotions

5 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA New! 0% Finance Offer for IP Office 500 Solutions Target segment: SME - New customers for IP Office 500 incl. Voic Pro –Companies who would typically buy using cash but can’t due to the credit crunch Channels: EMEA Channels in UK, France, Italy, Spain, Belgium, Nordics, Netherlands, Switzerland & Austria. Messaging: ‘Beat the Economic Blues with True 0% Finance from Avaya Financial Services’ Included: –True 0% Finance for SME solutions that include IP Office 500 with Voic Pro –NEW! 0% interest over 3 years, no upfront charges –NEW! Minimum deal value $ 5,000, € 3,500, £ 3,500 (maximum 20% non-Avaya product & services) Timing: January 1 st until March 31 st 2009 How: Business Partner works directly with AFS

6 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA New! 0% Finance Offer for IP Office 500 Solutions Payment Example Cash price Term Number of payments Payment amount Interest charged Documentation fee Total spend per annum Cash price Term Number of payments Payment amount Interest charged Documentation fee Total spend per annum $ 6,000 3 years 12 $ 500 0% $ 0 $ 2000 $ 6,000 3 years 12 $ 500 0% $ 0 $ 2000 € 4,500 3 years 12 € 375 0% € 0 € 1500 € 4,500 3 years 12 € 375 0% € 0 € 1500 £ 4,500 3 years 12 £ 375 0% £ 0 £ 1500 £ 4,500 3 years 12 £ 375 0% £ 0 £ 1500

7 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Nortel Displacement Promotion Target segment: Nortel install base of Norstar, BCM & Meridien systems. Channels: All EMEA Channels, excl. Germany Included: –An additional 20% rebate on all Avaya IP Office components when migrating from a Nortel system. –Bids must be accompanied by a complete Certificate of Destruction form sent to Avaya. –5402, 5602, 1603 and IP DECT are excluded Timing: October 27 th until June 30 th 2009 How: –Pre approved SBR process using the title “Beat Nortel” –5402, 5602, 1603 and IP DECT are excluded Who is this for? –End users with Norstar, BCM & Meridian systems up to 250 users.

8 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Siemens Displacement Promotion Target segment: Siemens install base of HiPath 500, HiPath 2000, HiPath OpenOffice ME, HiPath 3300/3500 & any other Siemens legacy systems. Channels: All EMEA Channels excl.Germany Included: –An additional 20% rebate on all Avaya IP Office components when migrating from a Siemens system. –Bids must be accompanied by a complete Certificate of Destruction form sent to Avaya. –5402, 5602, 1603 and IP DECT are excluded Timing: November 17 th until June 30 th 2009 How: –Pre approved SBR process using the title “Siemens Displacement” –5402, 5602, 1603 and IP DECT are excluded Who is this for? –End users with HiPath 500, HiPath 2000, HiPath OpenOffice ME, HiPath 3300/3500 & any other Siemens legacy systems up to 250 users.

9 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Reviewed! INDeX Migration Initiative Target segment: INDeX installed base 20 – 250 employees Channels: UK only Included: –INDeX migration to the latest version of IP Office 500 –Additional 10% discount, on a new system –Bids must be accompanied by a complete Certificate of Destruction form sent to Avaya. –Now, the INDeX promotion can be combined with the 0% Finance offer! Timing: January 1 st until May 31 st 2009 How: –SBR process using the title “INDeX promo” –5402, 5602, 1603 and IP DECT are excluded Who is this for? –Avaya customers with an INDeX system ( users) –Looking for a follow-up solution including IP telephony and value added applications –End users with >250 users can use a CM offer

10 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Integral 3 / Integral 5 Migration – Advance Your System Target segment: Integral 3 installed base at least 10 employees (excluding Integral 3C) Channels: All EMEA channels excluding Germany and UK Included: –IP Office with an additional 10% discount overall Timing: January 1 st until March 31 st 2009 How: –Pre approved SBR process using the title “Integral 3/Integral 5 promo” –5402, 5602, 1603 and IP DECT are excluded Who is this for? –Avaya customers with an Integral 3/ Integral 5system (at least 10 users) –Looking for a follow-up solution including IP telephony and value added applications, especially voice mail

11 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Power for IP Office - Migrate from IP400 to IP500 Target segment: IP Office 400 installed base Channels: All EMEA Channels, focus on UK, Nordics, Benelux, Switzerland Included: –IP400 (IP406v2, IP412, IP403 etc) to IP Office 500 –Additional 10% discount, overall, on an IP Office 500 construct Timing: January 1 st until March 31 st 2009 How: –SBR process using the title “IP400 to IP500 migration” –5402, 5602, 1603 and IP DECT are excluded Who is this for? –Allow existing IP Office 400 customers to migrate to DS or IP phones to be ready for the future –Customers who want to benefit from new applications and functions of IP Office such as SIP trunking, advanced networking & mobility

12 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Compact Contact Center Promotion Target segment: existing and new IP Office customers with about 15 agents Channels: All EMEA Channels, targeted at application focused resellers Included: –Add’l 40% discount off list price on the Avaya Compact Contact Center Server RFA (material code ) Timing: January 1 st until March 31 st 2009 How: Pre approved SBR process using the title “CCC promo” Who is this for? –Existing and new IP Office customers who want to improve their customer service

13 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Commercial Offers

14 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Commercial Offers 60 Day IP Office Trial Licenses IP Office Power Demo Kit Integral 5 Demo Kit

15 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA 60 Day IP Office Trial License Target segment: IP Office Installed Base Channels: All EMEA Channels Included: –Trial license for almost all IP Office applications to test for 60 days from license activation date Timing: ongoing How: Ordered through ADI and available with certificates Who is this for? –IP Office Installed Base –Customers who want to find out which applications they need for their business

16 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA IP Office 500 Power Demo Kit Target segment: BPs Channels: All EMEA Channels Material Code: – IP500 DEMO KIT INTL Included: - IP Office 500 chassis - VCM32 Expansion Kit (4 resources enabled) - Embedded Voic memory card , 5621 and 1616 IP Telephone w/ Button Module 32 Adjunct - Smart Card feature key with all applications enabled Timing: ongoing How: Business Partner complete the “Avaya Power Demo Authorization Form” Who is this for? –Avaya Business Partners –showrooms, labs, demonstration suites

17 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Integral 5 Demo Kit Target segment: BPs Channels: All EMEA Channels Included: Demo bundle for Integral 5 at a special price - communication server - T3 phones - DECT solution - integrated applications CV1 and ICT Timing: ongoing How: Business Partners place the order as per normal and complete the “Integral 5 Demo Kit Request Form” Who is this for? –Avaya Business Partners who sell Integral 5

18 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA 18 © 2008 Avaya Inc. All rights reserved. Avaya – Confidential.