Data analysis for customer satisfaction Confidential Property of Schneider Electric

Page 2Confidential Property of Schneider Electric | DATA ANALYSIS FOR CUSTOMER SATISFACTION Schneider Presentation - SEE Customer Satisfaction in SEE Data Analytics CS Project 1 2 3

Page 3Confidential Property of Schneider Electric | SCHNEIDER ELECTRIC the global specialist in energy management and automation €27 billion FY 2015 revenues ~5% of revenues devoted to R&D ~160,000 people in 100+ countries Diversified end markets – FY 2015 revenues 1 Data Centers & Networks 14% Non-residential & Residential Buildings 45% Industrial & Machines 21% Utilities & Infrastructure 20% Balanced geographies – FY 2015 revenues 1 27% North America 18% Rest of World 26% Western Europe 29% Asia Pacific 15 commercial delegators Logistic center 6 industrial Sites 6 Execution Centers personas 6 plantas +100M€ invertid PRESENCIA LOCAL España es nuestra puerta logística para Europa, Oriente medio y Suramérica

COMMERCE CCC EVENTS SPECIFIC MEETINGS CUSTOMER SATISFACTION SURVEYS Page 4Confidential Property of Schneider Electric | For each interaction we listen THE VOICE OF CUSTOMERS CUSTOMER COMMERCECCCEVENTS SPECIFIC MEETINGS CUSTOMER SATISFACTION SURVEYS

Project Objective To find out the Key Drivers which impact in Customer Experience, influencing on the evolvement of our Business Process Analysis Through Statistical Methodology for analyzing patterns among different Factors and attributes from our Data Bases…. Modelling Modeling group influencing factors impacting together Customer Satisfaction Root Cause of different score ranges for Recommendation (NPS) Best relation between different variables and main influencing factors which guide our Business on Effective Action Plans which Impact fully on increasing the Satisfaction of our Customers

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