Supporting People Provider Forums March 2014 Preventing Unplanned Departures and Sustaining Support

Fair Access, Inclusion and Diversity Results /Trends/Learning so far: Easier to achieve Level B than Safeguarding Several providers have achieved Level A Many providers have done a lot of work to develop/improve policies, procedures and practice Where Level A assessed but not awarded, often due to lack of time to embed new approach Important to remember that Level A is about demonstrating learning within the organisation

Fair Access, Inclusion and Diversity Results /Trends/Learning (2): Level A organisations have strategies as well as policies and procedures eg organisational culture, support interventions, managing behaviour, move on Sometimes difficult to achieve Level B if strategies not in place –even when not required by QAF eg sheltered

C Fair Exit Area in which providers have been most likely to struggle to meet standard Occasional weaknesses with exit procedures- resulting in action plan points Some inspiring examples of good practice Interpretation of ‘independent audit’ at Level A More significant weaknesses in move on strategies, policies and procedures

Fair Exit-Focus Areas Short Term Support Services (including short term mental health services): Preventing Eviction/Abandonment Preventing Unplanned or Premature Departures Preventing Premature end of support (FS) = Long Term Support Services (including Sheltered, Mental Health): Sustaining Occupancy/Support Preventing Premature Departures eg nursing home, hospital Ending Tenancies

Developing Effective Fair Exit/Move On Strategy Three key components: Prevention- culture, approach, activities and interventions to support the customer journey Effective Action/Response- to resolve each issue/difficulty when it happens Review and Continuous Improvement- How will we continue to improve and ensure service is relevant/effective ?

Some Good Practice Examples Fair Exit –Short Term Services Prevention Cultural Awareness Handbook and E & D e- learning (Disc- Floating Support) Service information on CD (other languages and non readers) (PDVS) Use of Joint Decision Making/Compromise in respect of bans/visitors-(SAHA- Young People) Rewards Strategy- Visitors, Move On (SAHA)

Short Term Services Good Practice Effective Response (1) Harm Reduction Strategy (Cannabis Use) – (WLCC – Young People) Staff Guidance/Skills on Managing/ Ending Tenure including cases of non engagement or no further need for support (Stonham) Accommodation Retention Strategy- Includes ‘exclusions’ ie no blame eviction for people with support needs that are too high for the service (Calico Elizabeth St)

Short Term Services Good Practice Effective Response (2) Personalisation of warning /enforcement letters i.e. explaining reasons /positive focus (Stonham) Warnings & 4 week improvement plans (FCYMCA) Collaborative work with housing options/other agencies to prevent evictions and achieve positive outcomes (PDVS/Calico Elizabeth St)

Good Practice Examples Fair Exit –Long Term Services Prevention Organisational Culture, Staff Training on Diversity using actors- (Older People, Regenda) Effective Response End of Life Care embedded in Support Planning & Risk Assessment (Community Gateway/St Vincent’s) Memory work- Dementia (Regenda)

Good Practice Group Work Options Include:- Group 1:Using Warnings Group 2:Using Alternatives to Warnings Group 3:Positive Reinforcement & Supportive Sanctions Group 4:Sustaining Occupancy/Preventing Premature Departures (Long Term Services) (45 minutes)

Resources Innovation & Good Practice Guide: Reducing Evictions and Abandonments Further information available at Homeless Link