Read to Learn Describe the overall purpose of management. Discuss the four functions of management.

The Main Idea The purpose of management is to set goals for the company and to help meet those goals as efficiently and effectively as possible. There are four functions of management: planning, organizing, leading, and controlling.

Key Concepts Introduction to Management The Four Functions of Management

Key Term the process or functions of planning, organizing, leading, and controlling management the act or process of creating goals and objectives as well as the strategies to meet them planning

Key Term getting the resources arranged in an orderly and functional way to accomplish goals and objectives organizing a chart that shows how the firm is structured and who is in charge of whom organizational chart

Key Term a manager who is responsible for setting goals and planning for the future as well as leading and controlling the work of others top-level manager

Key Term middle manager a manager who carries out the decisions of top management operational manager a manager who is responsible for the daily operations of a business

Key Term leading providing direction and vision keeping the company on track and making sure goals are met controlling

Introduction to Management If a firm has employees, then some type of management is necessary. management the process or functions of planning, organizing, leading, and controlling

Management Responsibilities Meeting Goals Efficiently Graphic Organizer Management Responsibilities Meeting Goals Efficiently Focusing on Goals Profit Made

The Four Functions of Management The four functions of management are: Planning Organizing Leading Controlling Some managers may primarily focus on one or two of these functions.

Figure 7.1 Management Functions

The Four Functions of Management A challenge for many managers is dealing with multiple objectives, each at a different functional level. Communicating with employees at all times helps assure that objectives are met.

Planning Planning involves figuring out the resources that are needed and the standards that must be met. planning the act or process of creating goals and objectives as well as strategies to meet them

Organizing and Staffing A manager is responsible for organizing people, work processes, and equipment. organizing getting the resources arranged in an orderly and functional way to accomplish goals and objectives

Organizing and Staffing A manager may be involved in creating an organizational chart. organizational chart a chart that shows how the firm is structured and who is in charge of whom

Organizing and Staffing A small firm may have only one top-level manager. top-level manager a manager who is responsible for setting goals and planning for the future as well as leading and controlling the work of others

Organizing and Staffing Middle managers are often responsible for various departments in a business. middle manager a manager who carries out the decisions of top managers

Organizing and Staffing Supervisors, office managers, and crew leaders are types of operational managers. operational manager a manager who is responsible for the daily operations of a business

Leading Leading involves: Setting standards Delegating work Enforcing policies Resolving conflicts leading providing direction and vision

Showing a Strong Work Ethic Graphic Organizer How Good Managers Lead by Example Showing Respect Showing Honesty Showing Loyalty Showing Courtesy Showing a Strong Work Ethic Showing Motivation Showing Initiative Showing Cooperation Showing Punctuality

Controlling Controlling involves several tasks, including monitoring customer satisfaction. controlling keeping the company on track and making sure goals are met

Graphic Organizer Controlling Keeping track of budgets Keeping track of schedules Monitoring the quality of products or services Monitoring and reviewing employee performance Taking corrective action when goals are not met Monitoring customer satisfaction

What is management? The aspect of business that involves planning, organizing, leading, and controlling.

What are three levels of management? top, middle, and operational

Which of the three levels is most involved in the day-to-day supervision of employees? operational management

Read to Learn Identify the differences between management structures. Name six skills necessary for effective management.

The Main Idea Businesses have many different management structures that they can adopt. People who are interested in management should pay attention to the skills and knowledge needed to be an effective manager.

Key Concepts Managerial Structures Is Being a Manager for You?

Key Term an organizational structure in which managers on one level are in charge of those beneath them line authority an organizational structure with a direct line of authority as well as staff who advise the line personnel line and staff authority

Key Term an organizational structure in which authority is with top management centralized organization an organizational structure that gives authority to a number of different managers decentralized organization

Key Term an organizational structure that divides responsibility among specific units, or departments departmentalization entry-level job a beginner-level position

Managerial Structures An advantage of the line authority structure is that authority is clearly defined. line authority an organizational structure with managers on one level are in charge of those beneath them

Managerial Structures The line and staff authority structure enables managers to get advice. It can also lead to overstaffing. line and staff authority an organizational structure in which has a direct line of authority as well as staff who advise the line personnel

Line and Staff Authority Organization Chart Figure 7.2 Line and Staff Authority Organization Chart

Managerial Structures Decentralized organizations are often found in international businesses. decentralized organization an organization that gives authority to a number of different managers

Formal structures usually employ departmentalization. an organizational structure that divides responsibility among specific units, or departments

Informal Structure A business can be run informally if it does not need a big marketing or distribution network. Informal structures are more flexible than formal structures.

Is a Manager’s Job for You? Most managers begin their career in an entry-level job. entry-level job a beginner-level position

Graphic Organizer Promotion Gain Experience Entry Level

Manage Time Effectively Understanding the Business Graphic Organizer Skills Needed by Managers Keep Accurate Records Task- Oriented Work Under Pressure Manage Time Effectively Communicate Well Human Relations Understanding the Business

Advantages of Being a Manager Graphic Organizer More control over time Greater influence More money Advantages of Being a Manager Respect Prestige

Blamed when things go wrong Disadvantages of Being a Manager Graphic Organizer Blamed when things go wrong Disadvantages of Being a Manager Mistakes are costly Pressure

What is an advantage of a line and staff authority organization structure over a line authority organization? Line and staff authority structure enables management to get advice from staff personnel.

Why do some businesses use a decentralized organization? They allow decisions to be made at the local level where managers are more familiar with the problems and have the resources to solve them.

What are some characteristics of an effective manager? task-oriented, able to work under pressure, effective communicator, works well with others, and technical knowledge

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