Linda Hanwacker MSCS, MBA, CBCP

Information Technology (IT) – hardware and software used to store, retrieve and process data Communication Technology (CT) – electronic systems used for communication Information Communication Technologies (ICT) – Convergence of IT and CT combines the software, cloud/technology, network, applications and devices. 2© 2016 The LSH Group, LLC

The effectiveness and timeliness of information in a crisis is critical and can be a challenge. Crisis and Emergency Actions Plans - dependent on technology for maintaining critical information  accessible and communicated during a crisis Crisis and Emergency Management - concerned with the resiliency of being able to obtain the necessary information quickly  evacuation procedures  emergency escape procedures  floor plans  safe areas  contact information  emergency notification system  other vital information 3 © 2016 The LSH Group, LLC

Today: Virtualization - degree of flexibility that was not possible in the past. The methods today involve convergence-  Minimize storage costs  Allow for almost instant recovery and access of information,  Faster results  More reliable 4 © 2016 The LSH Group, LLC

1. Understanding the new convergence strategy for bridging the gap between technology and crisis management/communication. 2. Basic philosophy behind instant access to communications and information, rather than implementation of traditional methods and social media. 5© 2016 The LSH Group, LLC

6 Organization Inputs Outputs Time Priorities Dependencies Impacts © 2016 The LSH Group, LLC ICRC Conference The Process The CRISIS

Research: Software, Hardware and Crisis Communication App that utilize virtualization and other technologies during a crisis, that are the most beneficial and cost effective. Address:  Implementation  Deployment of the latest technology/architectures  Benefits 7© 2016 The LSH Group, LLC

Software 8© 2016 The LSH Group, LLC CASE STUDY 1 DISCUSSION

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Hardware 11© 2016 The LSH Group, LLC CASE STUDY 2 DISCUSSION

12© 2016 The LSH Group, LLC Vblock™ 240 Elevation

Reduce costs and complexity through centralized provisioning and management Increase security by separating company and personal desktops and centrally controlling sensitive data Create consistent user experiences by deploying a uniform high performance architecture 13© 2016 The LSH Group, LLC

Crisis Communication App 14© 2016 The LSH Group, LLC CASE STUDY 3 DISCUSSION

15© 2016 The LSH Group, LLC RPX is an end to end, comprehensive solution:

Robust automatic notification system Centralized management Plan maintenance Incident management Faster and more reliable results Ease of use 16© 2016 The LSH Group, LLC

Technological convergence has raised a number of issues to the new environment - by telecom operators, service providers, policymakers, regulators, and users. New Regulatory Framework  The combination of services over the same platform - interoperability, interconnection, consumer protection and universal access appear as the most relevant challenges. Bandwidth Shortage and Infrastructure Upgrade  Convergence gives rise to new services and applications which are bandwidth intensive. Privacy, Security and Reliability  As society becomes increasingly interconnected cybercriminals continue to invent increasingly cunning ways to exploit human and computer vulnerabilities to their malicious benefits. 17© 2016 The LSH Group, LLC

How will you handle your communications and technology in the next crisis? 18© 2016 The LSH Group, LLC

LSH Business Continuity, Continuity of Operations, Emergency Mgmt. & Disaster Recovery Planning Specialists Linda S. Hanwacker Phone: (239) Website: The LSH Group, LLC 20 © 2016 The LSH Group, LLC ICRC Conference Contact Information: