Interpersonal Skills are THE most important skills you need for success on the job. Without them, you can experience conflicts with co-workers, your manager, or your peers. You may even hate coming to work each day because of it (which is NO way to live!) Good News: It doesn't have to be like this. Most conflicts are caused because people have different behavioral styles and approaches to the way they work. When you understand these different styles, and your own style, your relationships improve and you are just plain happier!

Daniel Goleman states that "Emotional Intelligence" is even more of a contributor to business success than IQ. In his groundbreaking book Working with Emotional Intelligence, he says "On average, close to 90 percent of success in leadership was attributable to emotional intelligence". Working with Emotional Intelligence

Goleman defines Emotional Intelligence as having these four competencies: Self-Awareness: Being aware of your own needs, values and emotions and their impact on your behavior Self-Management: Keeping your emotional reactions in check and being able to behave appropriately when you experience feelings that could result in destructive behavior Social Awareness: Being in tune with other's feelings and needs Relationship Management: The ability to build relationships based on mutual trust and respect

The ability to manage conflict: Respectively managing differences of opinions and seeking win-win resolutions Problem solving: Choosing the best course of action while taking the needs and perspectives of others into account Communication: Speaking with clarity and directness while showing appropriate sensitivity to the receiver The ability to manage conflict: Respectively managing differences of opinions and seeking win-win resolutions Problem solving: Choosing the best course of action while taking the needs and perspectives of others into account Communication: Speaking with clarity and directness while showing appropriate sensitivity to the receiver

Listening: Being able to hear other people's perspectives while suspending judgment Demonstrating responsibility: Doing what you say you will do, when you say you will do it Being accountable for your actions: Not making excuses or blaming others Showing appreciation: Letting other people know you value them and their help Flexibility: Being open to new and different ways of doing things Listening: Being able to hear other people's perspectives while suspending judgment Demonstrating responsibility: Doing what you say you will do, when you say you will do it Being accountable for your actions: Not making excuses or blaming others Showing appreciation: Letting other people know you value them and their help Flexibility: Being open to new and different ways of doing things