National Defense University Information Resources Management College “The global hub for educating, informing, and connecting Information Age leaders.” Desktop Virtualization—Technology Leadership Series Paulette Robinson, PhD 2/10/11

2 “The global hub for educating, informing, and connecting Information Age leaders.” Virtual Worlds Video

3 “The global hub for educating, informing, and connecting Information Age leaders.” Education, Rapid Prototyping, COOP NUWC Command Centers

4 “The global hub for educating, informing, and connecting Information Age leaders.” Green IT Video (YouTube) Event hosted by State Department Virtual Job Fair

5 “The global hub for educating, informing, and connecting Information Age leaders.” Uses for Virtual Worlds in Government Information Delivery Meetings and Conferences Education and Training Telework Continuity of Operations Rapid Prototyping Analytical Work Spaces Disaster Command and Control

6 “The global hub for educating, informing, and connecting Information Age leaders.” Virtual World Benefits Collaboration Across agencies From anywhere Synchronous communication (voice, text, body) Asynchronous social media & recording Visualization and manipulation of real-time data Shared documents with collaborative editing Unpredictability of human interaction 3-D representation of objects Intelligent agents and bots Avatar personalization Presence and Transference (Snow World)Presence and Transference Green IT Save on travel expenses Meeting spaces online Can be fun

7 “The global hub for educating, informing, and connecting Information Age leaders.” Virtual Worlds Challenges Emerging Technology Learning Curve: Movement and actions are not intuitive Input devices (Army Brain Research, Emotiv)Emotiv Access: - Software Client on agency/organization desktop image - Security (working across agencies) - Network level - Avatar level Content - Cost of development - Ability to share content Worlds are not interoperable Identity

8 “The global hub for educating, informing, and connecting Information Age leaders.” Emergency Disaster Training

9 “The global hub for educating, informing, and connecting Information Age leaders.” Analysis and Collaboration Across Regions Firewall log data Horizontal date/hr Vertical by country LAX Airplane data Group Collaborative Spaces Live Data mashups in 3D

10 “The global hub for educating, informing, and connecting Information Age leaders.” 10 Analytical Work Space—Jeffrey Morrison Des

11 “The global hub for educating, informing, and connecting Information Age leaders.” 11 Brainstorm and Plan © Forterra

12 “The global hub for educating, informing, and connecting Information Age leaders.” 12 Find and Process Information © Forterra

13 “The global hub for educating, informing, and connecting Information Age leaders.” 13 Organize & Disseminate Information © Forterra

14 “The global hub for educating, informing, and connecting Information Age leaders.” 14 Evaluate and Support Decisions © Forterra

15 “The global hub for educating, informing, and connecting Information Age leaders.” Virtual Iraq: PTSD Treatments Virtual IraqVirtual Iraq  One of three virtual-reality programs it has funded by DoD for P.T.S.D. treatment, - in six locations, including the Naval Medical Center San Diego, Walter Reed Army Medical Center, in Washington, D.C., and Weill Cornell Medical College, in New York.

16 “The global hub for educating, informing, and connecting Information Age leaders.” Snow World Snow World Snow World  High-tech virtual reality game gives soldiers an escape during excruciating wound/burn treatment.  Snow World has already been proven to help pediatric burn victims, but Hoffman and Christopher Maani, chief of anesthesia at the USAISR, are conducting the first clinical trial of Snow World for combat burn patients.first clinical trial of Snow World

17 “The global hub for educating, informing, and connecting Information Age leaders.” Example SciLand Government Projects Non-Military ProjectsNon-Military Projects Play2Train NOAA NASA CDC

18 “The global hub for educating, informing, and connecting Information Age leaders.” Collaborations: The Critical Piece  Federal Consortium for Virtual Worlds  MilLands  VW.Mil – Train  vGov Project

19 “The global hub for educating, informing, and connecting Information Age leaders.” Future??

20 “The global hub for educating, informing, and connecting Information Age leaders.” 1.Over 90% of government workers can not access virtual worlds from their desktop. 2.No interagency access to virtual worlds beyond public spaces such as Second Life. 3.Functional requirements for multiple virtual worlds do not exist across government. The Problem

21 “The global hub for educating, informing, and connecting Information Age leaders.” Government “trusted source” hosting solution for virtual worlds  Security Secure government network (by government for government) E-authentication level 2—identity of users controlled Trusted source of client software Levels of access  Economics Multiple virtual worlds to meet user requirements Economies of Scale Enables Collaborative Projects –Shared 3D Content Repository –Software development pool vGov Solution

22 “The global hub for educating, informing, and connecting Information Age leaders.”  Two virtual world vendors were selected by the NDU iCollege for the pilot  Vendor 1—iCollege CoP for CFO Community  Vendor 2—iCollege develop Education simulation and role play  USDA installed, hosted and managed software  Vendor 2 created interface with eAuth level 2  Enrolled pilot users into eAuth System  Identified initial virtual world functional requirements Initial Pilot: Stage 1

23 “The global hub for educating, informing, and connecting Information Age leaders.”  Investment Partner Process:  Transfer funds to USDA  Create use case  Advise USDA on functional requirements, RFP, business processes and procedures  Establish governance  Contracting Process  USDA creates and issues multiple year and multiple award RFP (January, 2010)  Virtual world tools are selected April 2010  Testing COTS virtual worlds capabilities  Security  Interagency collaboration  Development of four use cases  Identifying additional functional capabilities Developing a Prototype: Stage 2

24 “The global hub for educating, informing, and connecting Information Age leaders.”  NDU iCollege-Community of practice and knowledge management  USDA-Continuity of Operations exercise  DHS-Cybersecurity (2 short vinettes)  USAF-Orientation to armed forces medical training facility Use Cases

25 “The global hub for educating, informing, and connecting Information Age leaders.”  Expand Access to more government workers across agencies  Expanding capabilities  Testing additional functionality (e.g., connecting worlds to databases)  Adding tools to capabilities (e.g., 3D Analytics)  Users expand their use cases  Develop additional use cases  Expand services to shared content repository  Add investment partners to Prototype Adding to Prototype: Stage 3

26 “The global hub for educating, informing, and connecting Information Age leaders.” Challenges to Collaborations  Silos between agencies that inhibit multi-agency collaboration at all levels of government (federal, regional, state, local)  Business Models  Funding mechanisms for multi-agency efforts  Costing models to get economies of scale  Development of software tools to benefit all of the government  IT (e.g., security, databases, etc.)  Sharing digital resources (e.g., content)  Organizational cultures within and between agencies  Sharing information  Missions & Goals  Strategic Planning  Policy  Procedures  “How it has always been done”

27 “The global hub for educating, informing, and connecting Information Age leaders.” Benefits to Collaboration  Creates secure access to common meeting “places”  Forges networks of common interests  Creates groups to work on common issues  Share best practices & resources  Offers solutions for multi-agency platform for collaboration  Security resolved  Workspaces  Communities of Practice  Economies of scale  Provides venues to share resources  Content  Contracts  Software development costs  Connects vendors for improvements in platform  Offers a model for other government collaborative activities  Future meeting places for citizens that humanize large government

28 “The global hub for educating, informing, and connecting Information Age leaders.” Where do we go next?

29 “The global hub for educating, informing, and connecting Information Age leaders.” Questions? Paulette Robinson, PhD Assistant Dean for Teaching Learning & Technology iCollege, National Defense University (NDU) Federal Consortium: