1 Chris Callan Choose and book Project manager South Tyneside PCT

2  Choice at 6 months Nuffield Bupa  Choose and book (December 2005) Minimum of 4 Providers Choice within the NHS

3 What is Choose and Book?  Choice of convenient place, date and time for 1 st outpatient hospital appointment  By December 2005, a choice of 4 or 5 providers  Big step in giving patients greater involvement in the choices and decisions about their treatment  First major step towards an NHS where everyone is connected electronically

4 “Exclusions from the Choice Policy” Speed is priority  Emergency Admissions  Rapid Access Chest Pain Clinic  Cancer Services under 2 week max wait Other choices offer greater patient experience  Maternity Services  Mental Health

5 “Key milestones for PCT” October % 1 st OP Appointments Fully Booked December 2005 >80% 1 st OP Appointments Fully Booked Choice of minimum 4 providers

6 How will the policy work? Indirect Booking System with Choice GP C&B Service Directory of Services UBRN (Unique booking reference number) Password

7 How will the policy work? Indirect Booking System with Choice GP C&B Service Directory of Services UBRN (Unique booking reference number) Password

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9 Current Referral Process GP makes referral Hospital receive referral Hospital send patient notification that referral has been received Hospital contact patient within 13 weeks to arrange OP appointment Hospital send written confirmation of appointment

10 Anticipated Referral Process GP makes referral Patient receives booking confirmation and sets password Patient decides which hospital they would like to attend Patient contacts their chosen hospital to arrange OP appointment Hospital send written confirmation of appointment

11 PPI involvement  Patient and Public Involvement Forum  PCT reference group  Healthnet  GP forums  Community and voluntary sector workshop  Apna Ghar / wider public / older peoples forum

12 Thank You Chris Callan Choose and book Project manager South Tyneside PCT