Agency Agenda  General Introduction  Purpose of this meeting

Roles and Responsibilities  Project Manager / SPOC  Account Manager  Network Design Consultant  MFN Sales Engineer  Life Cycle Engineer

Project Manager/SPOC  Agency Single point of Contact  Review & Distribute CSA  Manage & Monitor provisioning and completion of physical and logical components  Status Agency Contacts  Serve as a point of assistance & escalation

Account Manager  Set up initial meeting with customer.  Introduce global and site info documents.  Create high level design using information gathered.  Identify custom requirements and engage necessary resources.  Complete order document

Network Design Consultant  Performs detail design of network  Addresses custom requirements  Technical resource for agencies and migration team members  Assist with order doc if needed  Generate network diagram

MFN Sales Engineer  Assist Acct. Mgr. with data gathering  Assist Network Consultant with network design  Additional technical resource for team & agencies  Pricing resource

Life Cycle Engineer  Customized Agency Network Engineering Support –Optimization –Planning –Customization –Testing –New Service Development  Tier 3 Trouble Resolution

MyFloridaNet Overview  Overview of MyFloridaNet

Team 1  AHCA  Auditor General  AWI  DOH  DEP  DHSMV

Team 2  FDLE  Police Departments  Sheriff Offices

Team 3  ALS  City of  County  CBC  DCF - C&F  DBPR  DOACS  Voc Rehab  DOAH  DOT  Toll Ops  FFWCC

Team 4  DOR  LOTTERY  DFS  DJJ  DOC  NWFWMD  FL COURTS  DOS  DMA  ELDER AFFAIRS  FSU  VETERANS AFFAIRS  FPC OTHERS

MyFloridaNet Systems MFN System Functionality Overview  Fault Management (CA Spectrum)  Application Monitoring (CA Spectrum)  Performance Management (CA eHealth)  SLA Management (CA Spectrum)  Traffic Analysis (NetQoS)  Customer Portal with single sign on (CA Cleverpath Portal)  Trouble Ticketing, Customer information (BMC Remedy)  Logging (Syslog)  Authentication (TACACS+)

MyFloridaNet Systems New Functionality  Fault management with live topology maps  SLA measuring and reporting. Customer view of SLA alarms and reports.  Network traffic analysis tools, accessible by customers  All tools must be web accessible from customer sites and homes (for after hours access)  All tool views can be customized to individual group levels and a master NOC level

MyFloridaNet Systems CA Spectrum (Fault Management) Network Alarms from device polling, SLA Violations, NetQoS, Traps, Device Logs, Services, and more

MyFloridaNet Systems CA Spectrum (SLA Management) SLA Measurements and Reporting

MyFloridaNet Systems CA eHealth (Performance Monitoring) Statistics & Trend Analysis

MyFloridaNet Systems NetQoS Reporter/Analyzer (Traffic Analysis) Network Traffic Analysis from Cisco Netflow and Juniper Jflow data collectors

Training  Thompson NetG  Security  NMS

MyFloridaNet Website

Keys to Successful Migration  Complete the inventory of the current Network  Train Agencies on the pricing sheet  Develop and adhere to migration plan  Identify sites requiring High Speed connections services As Soon As Possible  Standard turn up procedures  Customize turn up testing procedures per Agency

Migration Tools and Ordering Process Overview

Migration Order Process Review current networkMigration model Migration order toolGather site info Gather global info Network design Design reviewAgency order Migration!

Sample Migration Modeling Tool CSA# and bill amount pulled from your billing data. Site address pulled from your billing data. Before & after migration billing totals Please provide site telephone# New service with same bandwidth pre-loaded for comparison. Gray boxes are automatically filled. You can make your own access selections!

Site Verification Once you have confirmed/updated your current service info, change verified field to “Yes”.

Pre-selected Router Options If original site is… Frame Relay: No router selected RTS: Standard Router selected with “rent” option If original site is… Frame Relay: No router selected RTS: Standard Router selected with “rent” option You can make your own router selections!

Site Telephone Number  Critical info for a successful order!  Enter digits only, no dashes, spaces, etc.  Number must be provisioned at site.

Access Selection

Router Selection Select Router that matches access type/speed Choose Rent/Lease/Buy option Description and pricing populated automatically Totals updated automatically

Router Selection (continued) Router/Access mismatch

Global Network Information  Provided in MS Word format  Intended to capture agency- wide information: –Administrative data –General network characteristics –General customer requirements –Video/Voice/CoS info –Application info

Location Specific Information  Provided in MS Word format  Detail for each location: –Local contact –Hours of operation –Location of router & equipment room –LAN Protocols –Applications

Migration Order Process Review current network Migration model Migration order toolGather site info Gather global info Network design Design reviewAgency order Migration!

Migration Timeline Review  Orders will be pooled  Workload will be leveled across Agencies  Targeted to turn up 100 sites per week / 25 per day / Friday clean up  What can your Agency handle per day / per week?  Consider any mandatory non work days or weeks

Migration Timeline Review  Importance of early order submission  High speed circuits first  Review existing 2GMAN connection speed  Site turn ups to be worked out of the Pool beginning March 2007

QUESTIONS?

Next Steps  Review Agencies general network questionnaire  Review migration modeling tool information  Review any Agency provided network information (diagrams, IP Schema, etc.)  Answer any outstanding questions  Schedule follow up meetings

Meet Your Team