AIRLINES NO OF FLIGHTS OPERATE D DELAYED FLIGHTS CANCELLE D FLIGHTS DELAYED /MISSING BAGGAGE BAGGA GE FOUND OVERBOOK ING & DENIED BOARDING (A) OTHERS (PILFERAGE. DISCOURTESY, ETC) (B) TOTAL NO OF IN- BOUND PAX TOTAL NO OF OUT- BOUND PAX TOTAL COMPLAIN TS (A+ B) NUMBER OF CASES RESOLVED/ COMPLAINANTS COMPENSATED REMARKS AERO ,2183, AFRICAN WORL AIR COTE D’VOI AIR FRANCE ,29418, Additional baggage found/ ALITALIA ALTAS AIR ARIK AIR ,79133, AIR RETURN/ AGGREIVED PAX ASKY ,3104, BRITISH AIR ,80619, Additional baggage found CAMAIR - CO NON OPS CRONOS AIR DANA ,6263,654-4 DELTA AIR DENIED BOARDING/NON OPS EGYPT AIR ,8866, Additional baggage found EMIRATES ,77436, '' ETHIOPIAN AIR ,4013, ETIHAD ,03722,38811 RAMP RETURN GAMBIA BIRD IBERIA ,1151,719-- KENYA ,7517, Additional baggage found KLM ,5977, TICKET REFUND / UNRULY PAX LUFTHANSA ,40619, MAX AIR MEDVIEW ,3107,260-- MIDDLE EAST ,2241,863-- QATAR ,8886, ROYAL AIR MAR ,0022,61221 DELAYED BAGGAGE ROYAL JORDAN RWANDA ,8531,99555 DELAYED BAGGAGE SAUDI AIR SUDAN SOUTH AFRICAN ,6827,18726 TURKISH AIR ,05413, Additional baggage found UNITED AIR ,0145,04411 AIR RETURN VIRGIN ATLANT ,8457,034-- TOTAL 1, ,8083, ,136242, ,422 Additional baggage found/resolved complaints from backlog. NIGERIAN CIVIL AVIATION AUTHORITY SUMMARY OF COMPLAINTS RECEIVED AGAINST INTERNATIONAL AIRLINES – JANUARY 2016

ROUTES NUMBER OF AIRLINES IN OPERATION TOTAL FLIGHTS OPERATED NO. OF DELAYS CANCELL ATIONS MISSING BAGGAGE BAGGAGE FOUND OVERBOOKI NG & DENIED BOARDING (A) OTHER COMPLAINTS ( PILFERAGE, DISCOURTESY ETC) (B) TOTAL NO OF IN- BOUND PASSENGER S TOTAL NO OF OUT- BOUND PASSENGERS TOTAL COMPLAINTS (A + B) NO. OF RESOLVED CASES INTERNATIONAL AIRLINES 30 1, ,8083, ,136242, ,422 DOMESTIC AIRLINES 8 5,3993, ,579367, NIGERIAN CIVIL AVIATION AUTHORITY EXECUTIVE SUMMARY ON INTERNATIONAL AND DOMESTIC FLIGHT OPERATIONS (JANUARY, 2016) For the period under review, a total number of 1282 flights operated on international routes while flights operated on domestic routes. 2

S/NAIRLINENO OF FLIGHTS OPERATED DELAYED FLIGHTS CANCELLE D FLIGHTS AIR/ RAMP RETURN MISSING BAGGAGE BAGGAGE FOUND OVERBOOKIN G & DENIED BOARDING (A) OTHERS (PILFERAGE. DISCOURTESY, ETC) (B) TOTAL NO OF IN-BOUND PAX TOTAL NO OF OUT-BOUND PAX TOTAL COMPLAINTS (A+ B) NUMBER OF CASES RESOLVED/ COMPLAINANTS COMPENSATED/ REMARKS 1. Aero Contractors 1, ,95279, Arik Air 1,9131, ,775105, Azman Air ,29717, Dana Air ,44635, , Medview ,22642, Overland ,5194, First Nation ,67311, Air Peace ,69172,344-- TOTAL 5,3993, ,579367, NIGERIAN CIVIL AVAITION AUTHORITY SUMMARY OF COMPLAINTS RECEIVED AGAINST DOMESTIC OPERATIONS JANUARY, 2016