Journey from Requires Improvement Suzanne Tilling

The timeline July 2010 – Grade 2 August 2014 – Grade 3 January 2016 – Grade 2

Why grade 3? Different provision from 2010 – ASB - Unemployed – Apprenticeships Underperforming sub contractors UKE – “mess” – 700+ learners – 2 new subject areas and expansion of 3rd Success rates

The Inspection showed Staff issues – Not performing, not capable or both Needed to make rapid strategic and operational changes Inspection team had faith in our capacity to change Viewed it as a consultancy exercise Could survive amazing stress levels

Report Published It became our bible Post Inspection Action Plan set up to focus on the 7 areas for improvement The focus for activity over the next 17 months was aimed at improving our grade and the organisation but not driving business forward

Areas for improvement 1.OTLA 2.Planning of training 3.Success rates (MLP) 4.Job outcomes (JC+) 5.English and Maths 6.Data 7.SAR

People September 14 – engaged with a member of the inspection team to set up PIAP, mentor and advise for 2 days a month (till July 15) October 14 – changed structure of delivery team and added CM for Maths & English (& E&D) November 14 – engaged with data consultant to produce the “dashboard” and started HMI support May 15 – added Quality Manager (Nov 15) June 15 – added CM for Apprenticeships December 15 – engaged with an inspector to challenge safeguarding and Prevent

Activities OTLA – Recruited and then trained OTLA Team – Sought buy in from staff –set clear expectations New policy written and implemented Job descriptions and performance management process changed Targeted support and action plans – Process ratified by HMI Support Inspector (Steve Hunsley) – Sharing of anonymised OTLA across the organisation

Activities Planning of training – Staff CPD programme November – February – Monthly CPD sessions & sharing of good practice with delivery team – Implementation of Forskills – Implementation of CSPARR lesson plan tool – OTLA activity and mentoring which targets planning – Overall focus throughout team on planning delivery

Activities Success Rates - Apprentices – MLP – Business case – Staff accountability and ownership of learners Caseload review panel and processes Performance management using KPI’s – Analysis of data by Directors Data dashboard More robust PICS reporting Use of white boards to publicise data

Activities Job Outcomes - unemployed – KPI’s which show expectations from Subs – Monthly reporting system introduced – Workstar – New methods to contact learners – Analysis of other data sets (work experience) Job Outcomes – apprentices – Destination/progression data for all achievers 14/15

Activities English and Maths – Curriculum Manager – Forskills sourced & purchased – Creation of virtual learning resources – Staff CPD sessions – Focus in OTLA – Revision and support sessions – Marking protocols – Assessor accountability – Use of data

Activities Data – Any data/reports asked for during Inspection now produced and used – Reporting schedule created – Data dashboard created – Directors analyse data for trends – Robust use of PICs and other data sources – Publication and promotion of data – Quality calendar

Key things to note…. Focused on improvements across the organisation not just those areas highlighted in the report as AFI’s eg E&D Looked in depth at safeguarding and implemented PREVENT early Working towards 2015 CIF from first draft Changed recruitment and performance management processes Reduced number of sub contractors and increased monitoring Lived and breathed quality improvements

From September 15 Continued with PIAP Positioning paper written against AFI’s which was reviewed monthly Robust SAR developed involving ALL staff 48 hour plan re introduced & management team met monthly, then weekly Ensured all information was updated as per reporting cycle, then weekly Ensured managers owned their depts

Pre Inspection Received the call Friday morning and the 48 hour plan went into action Managers met at 1pm and everyone knew what they were expected to do and how to do it Inspection team provided TLB with clear guidelines and requests for information Able to send all requested data/info across ahead of deadlines

Pre Inspection Lead inspector used the SAR and Positioning Paper to produce key themes No QSR/QAR data available had to use in house and validate it Meeting request included types of evidence to be presented Provision type inspection was much easier to produce a schedule and work with during inspection

Inspection Lead Inspector – Tuesday to Friday Key Aspects x 2 – Tuesday to Friday Apprenticeships – Tuesday to Thursday Adults – Tuesday to Thursday English and Maths - to Wednesday - Thursday