AUSTRIAN SERBIAN TOURISM PROGRAMMES Uvod u Amadeus

AUSTRIAN SERBIAN TOURISM PROGRAMMES Amadeus Shareholder Structure Formed in 1987 by an alliance between: – Air France – Lufthansa – Iberia Airlines – Scandinavian Airlines System in order to speed up booking and selling of airline tickets Shareholder structure on July 11, 2013

AUSTRIAN SERBIAN TOURISM PROGRAMMES Amadeus locations  Headquarters in Madrid, Spain  The central database is located at Erding, Germany  The development center is located at Sophia Antipolis (southwest of Nice), France. MadridErdingNice

AUSTRIAN SERBIAN TOURISM PROGRAMMES Global presence

AUSTRIAN SERBIAN TOURISM PROGRAMMES What is Amadeus?  IT company that develop business solutions for the travel and tourism industry  Operates globally in the travel and technology market Common / overlapping platforms & applications Common data centre Common customers Common sales & marketing infrastructure DISTRIBUTION BUSINESS Provision of indirect distribution services 711 airlines (over 420 bookable) 24 Insurance companies 50+ cruise and ferry lines 207 tour operators 110,000+ hotel properties 30 car rental companies 95 railways Travel providers Consumers/ General public Corporate travel departments Travel buyers Travel agencies Travel Management companies Business travel agencies Leisure travel agencies Online travel agencies Consolidators Single-site agency Travel search companies Airline sale offices and airline websites connected to Amadeus direct sell technology IT SOLUTIONS Including direct distribution technology

AUSTRIAN SERBIAN TOURISM PROGRAMMES Community-based platform Single data source Customer centric Automated and flexible Modular designed for change ReservationInventoryDeparture controle-Commerce A unique vision, from booking to boarding, designed around 5 core concepts Amadeus Airline IT solutions (Altéa)

AUSTRIAN SERBIAN TOURISM PROGRAMMES © 2011 Amadeus IT Group SA Amadeus IT solutions for hotels  Hotel Platform integrates:  Revenue Management System (RMS)  Computer Reservation System (CRS)  Property Management System (PMS)

AUSTRIAN SERBIAN TOURISM PROGRAMMES © 2011 Amadeus IT Group SA Rail IT  Internet distribution  Reservation  Pricing & fares  Schedule & Inventory  Kiosk  On-board  Revenue Management System

AUSTRIAN SERBIAN TOURISM PROGRAMMES Amadeus Functionalities Hands-on labs

AUSTRIAN SERBIAN TOURISM PROGRAMMES Amadeus Functionalities Objectives  Run Amadeus Platforms  Display Amadeus Information Pages  Encode and Decode  Display airline’s availability, schedule and timetable  Create a basic PNR  Add optional elements to the PNR  Retrieve and modify PNR

AUSTRIAN SERBIAN TOURISM PROGRAMMES CONNECTION TO AMADEUS Chapter 1 At the end of this chapter, you will be able to:  Have a good understanding of Production and Amadeus Training  Sign in/out  Home page At the end of this chapter, you will be able to:  Have a good understanding of Production and Amadeus Training  Sign in/out  Home page

AUSTRIAN SERBIAN TOURISM PROGRAMMES Amadeus Environments  There are two different environments in Amadeus: – Amadeus Production Environment to make real bookings for passengers – Amadeus Training Environment to learn and practice a separate system dedicated to deliver training

AUSTRIAN SERBIAN TOURISM PROGRAMMES Connection to Amadeus Training  To launch Amadeus Training: – Enter the URL:  Sign in: – Username: ______ Duty code: SU – Office Id: BEG1A0901 – Password: – Click on: Sign In.

AUSTRIAN SERBIAN TOURISM PROGRAMMES How to Sign Out

AUSTRIAN SERBIAN TOURISM PROGRAMMES Home Page  Navigation Panel  Main / Content Page

AUSTRIAN SERBIAN TOURISM PROGRAMMES Working with the Command Page  To access the Command Page (for cryptic entries) click on New Command Page  To see the system date, please enter the transaction code: DD – To check if you are in Training environment – If the current date is shown then you are not in training! – The date should be 5 weeks before current date (today’s date)

AUSTRIAN SERBIAN TOURISM PROGRAMMES Command page Shortcuts ActionEntry Move upF7 Move downF8 Clear screen without erasing previous entriesPause Clear screen while erasing previous entriesPause + Shift View and edit command historyAlt + right arrow

AUSTRIAN SERBIAN TOURISM PROGRAMMES AMADEUS INFORMATION SYSTEM - AIS Chapter 2 At the end of this chapter, you will be able to:  Explain Amadeus Information System  Find a list of topics available in AIS  Access to airlines’ information  Access to countries’ information  Access to airports’ information  Access to weather’ information At the end of this chapter, you will be able to:  Explain Amadeus Information System  Find a list of topics available in AIS  Access to airlines’ information  Access to countries’ information  Access to airports’ information  Access to weather’ information

AUSTRIAN SERBIAN TOURISM PROGRAMMES Amadeus Information System (AIS)  The AIS is a central source of reference information organised in categories, subjects, and pages  There are two types of information in AIS: – Information provided and maintained by Amadeus – Information provided and maintained by outside providers (e.g. Lufthansa)

AUSTRIAN SERBIAN TOURISM PROGRAMMES Display AIS main topics  To display a list of all topics in AIS, enter: GG AIS – GG (Go Go) – AIS consists of the category, subject and page  Scrolling Commands:

AUSTRIAN SERBIAN TOURISM PROGRAMMES Airline (AIR) Information  Airline information is maintained by each airline - not by Amadeus  To request general airline information page, enter: GG AIR  To request information for a specific airline, for example for Austrian Airlines Information Pages, enter: GG AIR OS  To request specific subject related to an airline, for example Procedures and Information on Baggage Items for Austrian Airlines Group, enter: GG AIR OS BAGSExercises – List info pages for Alitalia Airlines, enter: GG AIR AZ – Change language: GP;IT – Find Austrian office in Belgrade: GG AIR OS BEG – Lufthansa office in Belgrade: GG AIR LH BEG – What is free baggage allowance at the economy class for JAT Airways (JU)?

AUSTRIAN SERBIAN TOURISM PROGRAMMES Country (COU) Information  Country Information is maintained by Amadeus  To display the list of countries that start with the letter A, enter: GG COU A  To display information about specific country, for example Country information for Austria, enter: GG COU ATExercises – List public holidays in Austria – What are the main attractions in Austria? – What are the typical meals in Serbia (RS)? – Find info about accommodation in Montenegro (ME) – When does the international jazz festival in Croatia (HR) take place?

AUSTRIAN SERBIAN TOURISM PROGRAMMES Airport (APT) Information  Airport information is obtained from different airport authorities and/or airlines  For each airport, five subjects are available: – General information – Parking information – Check-in information (terminal name or number, and names of airlines departing and arriving from that terminal) – Airport facilities information (banks, lounges, post office, and other) – Ground surface transportation information (transportation services between airport and major cities)  To access the airport pages, enter: GG APT XXX (Where XXX stands for the airport code)

AUSTRIAN SERBIAN TOURISM PROGRAMMES Airport information  Exercises: – Display information about airports in London (LON) – Display information about Belgrade (BEG) airport, and answer the following questions: How much does the car parking per day cost? What are the opening hours of the duty free? – Display general information about Vienna (VIE) international airport, and answer the questions: How many kilometers are from the airport to the city? How much does a taxi cost? How long does the journey take? How much are the left luggage lockers? What are the opening hours of the post office?

AUSTRIAN SERBIAN TOURISM PROGRAMMES Additional info  Info about Amadeus in Serbia: GG AMA RS – Find info about Amadeus in Austria (AT)  Detailed information on type of access and function levels for the Amadeus Participating carriers: GG PCA – Look for the type of access for JAT Airways: GG PCA JU – Find access and function level for Austrian Airlines (OS)  Weather information for a specific city: GG WEA BEG – Obtain a 5-day weather forecast for Vienna (VIE)  List of all codes beginning with the letter W: GG CODE W  Help on every transaction code: HE