Transforming NATS More than just words on a page … it’s all about the people! Mark Asquith and Gary Conroy Leadent Conference 28 th April 2016

Introducing NATS Europe 24

Introducing NATS What do we do? Safely deliver Air traffic services and airport solutions 2.2m Flights handled in FY 2014/15 24/7 Hours a day, 365 days a year

Introducing NATS En-route The UK airspace is divided into two regions Prestwick Centre also provides air traffic services across the North Atlantic Our operations are consolidated at 2 main locations (previously 4 centres) Prestwick Centre Handles on average 4000 flights/day Swanwick Centre Handles on average 6,500 flights/day Head Office Corporate & Technical Centre - College and Training centre - Engineering - AQUILA - Support functions – Scottish Oceanic Control Centre – Scottish Area Control Centre – Manchester Area Control Centre – London Area Control Centre – London Terminal Control Centre – London Military Air Traffic Control

Introducing NATS Airports with NATS ATC involvement Operated by NATS Operated by FerroNATS GIBRALTAR A CORUÑA VIGO SABADELL MADRID CUATRO VIENTOS VALENCIA ALICANTE SERVILLE JEREZ IBIZA BELFAST GLASGOW EDINBURGH ABERDEEN MANCHESTER LUTON CARDIFF BRISTOL SOUTHAMPTON STANSTED LONDON CITY HEATHROW FARNBOROUGH GATWICK Under Transition Operated by AQUILA Heathrow peak flights/day- 1,391

Introducing NATS Our workforce Total employees: 4336 Average age: 43.7 Average tenure: 15 years Dispersed workforce (Centres, Airports, Engineering Sites) Legacy working practices Air Traffic Controllers 1800 Air Traffic Service Assistants 700 Engineers 950 Specialist & Business Support Professionals 950

Transformation Context What are we doing and why? How are we doing it differently? - European Union creating a Single European Sky (SES) - Early implementation of SES Air Traffic Management Research (SESAR) technologies to balance risk and deliver benefits sooner - Our previous change approaches have been largely limited to technical improvements only. The full benefits from our Deploying SESAR Business Transformation programme will only be delivered through changes to people, process and technology

NATS Protected 8 Our people & engagement plan

Engaging staff through a shared vision and Target Operating Model 2489 attendees of those attended considered the session to be good use of their time 89 % of attendees are up for helping to turn Deploying SESAR into reality 91 % The Big Picture

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Learning Lessons and keeping staff engaged It’s all about the people! Developing skills and leadership capability Aligned and visible leadership Clear company objectives e.g. meet our RP2 targets while deploying SESAR Early involvement of our technical experts Core ‘virtual’ team – breaking down silos Ambitious but achievable programme Supply chain Standard engagement media …

Slide 12 NATS Private in part … in progress Having the right people in the right place is important … but having an involved and engaged workforce is essential!

Deployment point 1: Temporary ops room complete NATS Protected 13