Project Environment Analysis Pantelis Ipsilandis- Dimitrios Tselios

Interested Parties (or Stakeholders) People or groups interested in the performance and/or success of the project affected or constrained by the project Project Manager: identify the parties, their interests, and sequence both in order of importance to the project Influence the project directly or indirectly interested parties interests project management practices organizational project management maturity standards, issues, trends

Project Sponsor Project Manager Project team Project organization Programme organization Regional, national and international legislative and regulatory agencies Users, Customers, ….. Suppliers Community or special interest groups Politicians….. Interested Parties (or Stakeholders)

Internal / External networks Management of expectations and perceptions Satisfaction = perception - expectations While the core product should take the majority of the resources, it may be the peripheral product of the product that you may be judged on. ProcessOutcome ExpectationsProvide samples of process documentation. Do not over-promise. Use Quality Function Deployment (QFD) to determine requirements. Do not over-promise. PerceptionsProvide regular reports of progress Promote positive aspects of outcome

Interested Parties (or Stakeholders) QFDExample

Elements that affect perception of interested parties Responsiveness the speed of reply to requests for information or changes Communication How readily the project team provided information Competence / professionalism The apparent ability of the project organization to deliver the outcomes Courtesy The style of treatment received by stakeholders Accessibility The ease with which individuals could be identified and contacted when information was required

Interested Parties (or Stakeholders) Communications Plan Interested Parties Commu- nication FrequencyTypeDistributionResponsi- bility SponsorMonthly report 1 st week of the month Short report Project manager Accounting Officer Monthly Report expenses schedule 2 weeks before the beginning of the month Short budgetary report of expenses Project administrat or Customer’s Department Monthly report 1 st week of the month One page report and information bulletin board Liaison

Identify Stakeholders (process according PMBOK) Inputs Project charter Procurement Documents Enterprise environmental factors Organizational process assets Tools& Techniques Stakeholder Analysis Expert Judgment Outputs Stakeholder register Stakeholder management strategy PMBOK Guide, 4 th edition, 2008

Indentify Stakeholders (Tools & Techniques) Stakeholder analysis Step 1: Indentify all potential stakeholders Step 2: Indentify the potential impact or support each stakeholder could generate Step 3: Assess how key stakeholders are likely to respond in various situations and plan your reaction PMBOK Guide, 4 th edition, 2008

Indentify Stakeholders (Outputs) Stakeholder Register Identification info, Assessment info, Classification Stakeholder Management Strategy Stakeholder Analysis Matrix PMBOK Guide, 4 th edition, 2008