ALPA Information Technology Conference Nov 29-Dec 1, 2006

ALPA IT Conference - Welcome Purpose –To bring all ALPA IT together to review technology and IT initiatives –To facilitate communication and coordination between groups –To review IT issues –To receive feedback on local technology issues –To share ideas to improve technology usage and address future requirements

ALPA IT Conference - Welcome Conference AttendeesConference Attendees –Total attendees Staff AttendeesStaff Attendees –IT Development/Support –IT Operations/Services –Communications 27 Presentations27 Presentations –9 Conference Presentations –9 Workshop Presentations –3 Workshop Tracks PC and Network ALPA Web and MEC Web Applications

Main Conference Agenda Wednesday – November 29Wednesday – November 29 –IT Overview ALPA IT Structure, Services, and Projects –IT Policy Overview –IT Purchasing Policies –Desktop/Laptop Standards Thursday – November 17Thursday – November 17 –Webboard and ALPA Search –Web Blogging –VOIP Communications Lunch and Dinner at Conference Center

Main Conference Agenda Friday – December 1Friday – December 1 –Review of Future Technology VISTA (next version of Windows) Office 2007 (next version of Office) –Open Forum Whatever you want to talk about….. –Conference Wrap-up

Workshop Sessions Wednesday and ThursdayWednesday and Thursday – each day –3 Different Tracks 3 sessions daily repeated each day Each session runs 75 minutes –All attendees should have personal schedule –Coordinate any changes to your schedule with Loretta Bell

Workshop Sessions PC and Network (Track A) –Conference Room 7 ALPA Web (Track B) –Jett Training Room –Except Communications (Conference Room 8) MEC Web Applications (Track C) –Conference Room 8 –Except Virtual Office/CES (Jett Training Room)

ALPA IT Conference Today’s Agenda –0900Welcome and Conference Overview –0915ALPA IT and Services Overview –1000ALPA IT Policy Overview –1045ALPA IT Purchasing Policy –1115Desktop/Laptop Standards –1200Lunch –1300Workshop Sessions (until 1730) –1730Reception –1800Dinner

Conference Information Main Hotel Pickups –Morning 7:30, 8:30 –Evening 7:00 (Weds), 8:00 (Thurs) Lunch provided Wednesday and Thursday Reception/Dinner Wednesday (5:30-7:00) & Thursday 6:00-8:00pm; transportation back to hotel provided Friday – 12:30 transportation available to hotel/airport but must be arranged (Loretta) Wireless network available at Herndon

Conference Information Daily Evaluation Forms to be returned at the end of each day –Your input is critical! Questions?

ALPA IT Overview

Department responsibilities established by ALPA Admin Manual, Section 15, Part 2: The Information Systems and Services Department, as directed by the President’s Information Technology Advisory Committee (ITAC), pursuant to Article X, Section 6 of the ALPA Constitution and By-Laws, is responsible for the planning, design, analysis, operation, and support of the Association’s computer and data systems. All requests for data information, computer equipment, network access, and program changes must be processed through the Department to ensure the integrity and security of the Association’s data systems. Access to and use of ALPA’s computer and data systems is subject to the policies established in the ALPA Administrative Manual.

ALPA IT Overview IT Advisory Committee (ITAC) –Presidential Committee –Currently chaired by Capt. Chris Beebe –Has 5 members from multiple MECs –Meets twice annually –Reviews and recommends: IT technology IT projects/priorities IT policies

ALPA IT Overview ALPA IT Current Staffing –Herndon Web Support – 5 Network/PC Support – 6 Services – 9 –Includes Help Desk, Training, Telephone Purchasing – 4 Finance Application Development – 16 –Peoplesoft, Membership, Web (My ALPA) –MEC Offices Web – 1 Network/PC - 5

Charles Yeager Supervisor IT Development & Support Database Support Web Development MEC Web Support Information Technology and Services

Systems Development Jim Medley Manager Ext System Analysis Application Development Oracle Database Administration PeopleSoft Financials Support Concur Support Revenue Management Solution Support Finance Kevin Barnhurst Director Lee Veid-Norstern Supervisor, Applications Sandy Pusey Supervisor, Product Support Systems Development Department

IT Functions Infrastructure –Office Networks –Web Sites – Services –Web development –Applications –Telecommunications –PC Management and Training

IT Projects Overview Major projects –Document Retention –Contract Enforcement System –Other MEC applications –VOIP –Web Infrastructure Upgrades –Network Infrastructure –New Microsoft Products

IT Overview Future Directions –MEC “Toolbox” Member, Committee, CES, FA, SPC –Server consolidation Need for physical servers? Emphasis on service instead of facility –Drives become folders –Increased web usage More applications, ease of development –Phone integration with network Better resource usage

ALPA IT Overview ALPA IT’s Mission –Provide and maintain a secure and stable IT operation for ALPA offices and member volunteers –Protect ALPA’s databases and systems –Provide the best feasible technical solution –Be able to quickly react to changing technology and environments –Utilize all possible resources to provide IT solutions

ALPA IT Overview Questions?

ALPA IT Policy Overview

ALPA IT Policies Section 015 ALPA Administrative Policies –PART 2 - COMPUTERS AND DATA BASE POLICIES addresses a number of issues concerning physical security of computers and ALPA database information specifically detailing hardware requirements, privacy, and password use within the Association. This section also covers ALPA supported applications as well as ALPA computer use and software piracy. PART 3 - INFORMATION AND DATA BASE POLICIES concerns specialized information requests which require customized programming by Systems Development.PART 2 - COMPUTERS AND DATA BASE POLICIES PART 3 - INFORMATION AND DATA BASE POLICIES Section 025 Communications Public Relations and Education –PART 1 - COMMUNICATIONS POLICY, Sub-section E addresses policy as it relates to Internet and Webboards access, setup, use, and maintenance. Sub-sections G and H deal with Aspen and ALPA.org subscription and usage. PART 5 - PRINTING AND MAILING POLICY Sub-section B deals with setup and use of ALPA lists commonly referred to as AMES (ALPA Mass Service). PART 1 - COMMUNICATIONS POLICY, Sub-section E Sub-sections G and H PART 5 - PRINTING AND MAILING POLICY Sub-section B Section 060 Accounting and Finance –Paragraph K(8) - Telecommunications addresses telephone, wireless, Internet access and Aspen expenses.Paragraph K(8) - Telecommunications –Paragraph R - Computer Equipment and Software outlines ALPA's purchasing policy as it relates to desktop and laptop computers, and software. Paragraph R - Computer Equipment and Software

ALPA IT Policies Section 15, Part 2 –IT Department Responsibilities –Data Structure and Security Use of and access to confidential information Member databases –Network Security All internet connections within offices controlled by IT All wireless setups for meetings outside of ALPA facilities must be secured All office networks must be secure

ALPA IT Policies –Computer Integrity and Security Maintain confidentiality of stored data Use of licensed software only Standard equipment/software usage Individual Policies (found in IT Policies website) –Network and Policy –Network Security Policy –User Termination Policy –Standards Network/ User Names Computer Names

Data Usage Policy Stolen laptops Misused data Multiple copies of data –There is one master Review under way Expect changes in policy –Definition of confidential data –How information should be protected –Who needs access to what data

IT Policies Document Retention –Mandate to establish new policy Legal concerns Legal guidelines Consolidate and revise IT policies/guidelines –Technology’s Role Provide usable facility Establish enforcement of policy Provide searching capabilities Legal “hold” –Pilot program

Summary Impact of new technologies –Better service/facility capabilities –More web facilities Policy Changes –Data Usage –Data Security –Document Retention Program Next year’s conference will have greater emphasis on policy changes

ALPA IT Policies Questions?