John Burke, City of Evanston, IL Michael Klein, Albany Parking Authority Bill Knobeloch, City of Madison, WI Mike Robertson, Carl Walker, Inc. The National Parking Association Conference September 18, 2008 Las Vegas, Nevada Automating Your PARC System - Reduce Expenses and Aggravation While Increasing Revenue

Introductions  John Burke Public Works Director City of Evanston, IL  Michael Klein Executive Director Albany Parking Authority  Bill Knobeloch Parking Operations Manager City of Madison, WI  Mike Robertson Studies Specialist Carl Walker, Inc. Introduction Outline Issues Potential Solutions Results Questions / Discussion

Presentation Outline  Issues  Potential solutions  Real-life Results  Questions & Discussion Introduction Outline Issues Potential Solutions Results Questions / Discussion

Issues  Staffing  Payroll Expense  HR Issues  Customer Service  Shrinkage (“silent partners”)  Through-put Introduction Outline Issues Potential Solutions Results Questions / Discussion

Potential Solutions  Pay-On-Foot (POF)  Pay & Display & Pay-by-Space  Pay-in-lane (No Cashier)  Credit Card In – Credit Card Out  Credit Card at Exit  Credit Card Only Lanes Introduction Outline Issues Potential Solutions Results Questions / Discussion

Potential Solutions Introduction Outline Issues Potential Solutions Results Questions / Discussion BENEFITS Improves customer service Reduces front-end labor costs Eases labor shortage problems Reduces cash handling Expedites and simplifies payment procedures Automation provides alternative methods of payment

Potential Solutions Pay-On-Foot (POF) Introduction Outline Issues Potential Solutions Results Questions / Discussion

Potential Solutions Introduction Outline Issues Potential Solutions Results Questions / Discussion Pay-and-Display & Pay-by-Space

Potential Solutions Pay-in-Lane Introduction Outline Issues Potential Solutions Results Questions / Discussion

Results Introduction Outline Issues Potential Solutions Results Questions / Discussion Automation Payroll Analysis - CURRENT CURRENT Cashiers Hours Mon Tues Wed., hrs./wk. Thur weeks Fri ,328hrs./yr. Sat Avg. Hrly Wage Sun ,960Annual Payroll Totals ,958 O.T./Sick Cont. Supervisor Hours Mon Tues Wed., hrs./wk. Thur weeks Fri ,952hrs./yr. Sat Avg. Hrly Wage Sun ,496Annual Payroll Totals ,156 O.T./Sick Cont. Maintenance Hours Mon Tues Wed., hrs./wk. Thur weeks Fri ,736hrs./yr. Sat Avg. Hrly Wage Sun ,256Annual Payroll Totals ,226 O.T./Sick Cont. TOTAL PAYROLL 146,340

Results Introduction Outline Issues Potential Solutions Results Questions / Discussion Automation Payroll Analysis - PROPOSED Proposed Customer Service Agent Hours Mon Tues Wed., hrs./wk. Thur weeks Fri ,656hrs./yr. Sat Avg. Hourly Wage Sun ,920Annual Payroll Totals ,166O.T./Sick Cont. 180hrs./wk. 52weeks 9,360hrs./yr. $52,166 Annual Payroll $94,174 SAVINGS Does Not Include Benefits & Tax Savings

Results Introduction Outline Issues Potential Solutions Results Questions / Discussion Automation ROI Analysis Capital Expenditure (enter number that applies to facility in box)ItemPriceNumberCost Upgrading (for revenue control systems less than 5 years old)Lanes$10,000 $0 Software$15,000 $0 POFs$65,000 $0 Replacement (for revenue control systems over 5 years old)Lanes$20,0004$80,000 Software$25,0001 POFs$65,0002$130,000 POFs - CC Only$35,000 $0 AVI Reader$15,000 $0 AVI - Cards (8-10 ' Range)$25 $0 Total Equipment Cost $235,000 Installation, freight & sales tax (note, may have to be expensed)$47,000 Signage (enter number of spaces) Cost/sp $ # of Spaces $ 37,500 Total estimated costs $319,500 Annual DEPRECIATION over 8 years ( EXPECTED LIFE OF PRODUCT)$39,938 Current Annual Transient Revenues $100,000 Annual Transient Revenues Uplift - % Uplift 2.00%$2,000Uplift Percentage of Total Transient Transactions completed with Credit Card60% Credit Card fees: (Percentage) 2.00%$1,224Annual CC Fees Payroll reductions (complete attached staffing schedule)$94,174 Projected net annual gain$55,013 If payback is less than 5 years proceed with completing following page, obtain hard equipment and installation quotes for refined projections 5.81 Years Approx.

Results Introduction Outline Issues Potential Solutions Results Questions / Discussion Post Automation Net Gains PAYROLL (2) Location Name Method of Operation Spaces Annual Gross (1) Pre- Automated P/R T&B Post- Automated P/R T&B Net savings% Annual Leasing /Deprec. Net Rev Uplift (3)% Total Net Gain (5) Garage 1POF1,3003,043,614209,799167,17742,62220%(4)75,9112% $ 118,533 Garage 2POF1,1396,700,000432,478293,348139,13032%68,934118,0002% $ 188,196 Surface Lot 1P&D125321,05331,20016,27114,92948%6,00069,05322% $ 77,982 Surface Lot 2P&D185219,34238,61016,39222,21858%6,000142,54765% $ 158,765 Surface Lot 3P&D32128,34223,4004,83018,57079%6,00043,00034% $ 55,570 Garage 3POF360982,53680,24238,07542,16753%49,00049,1265% $ 52,293 Notes : (1) Gross revenue prior to technology upgrade. (2) Actual payroll costs. Includes Tax Employer Tax Burden and Benefits (3) Based on ACTUAL revenues minus previous FY revenues. (4) Cost capitalized by client. (5) Revenue uplift plus expense decrease

Questions - Discussion Introduction Outline Issues Potential Solutions Results Questions / Discussion

John Burke, City of Evanston, IL Michael Klein, Albany Parking Authority Bill Knobeloch, City of Madison, WI Mike Robertson, Carl Walker, Inc. The National Parking Association Conference September 18, 2008 Las Vegas, Nevada Automating Your PARC System - Reduce Expenses and Aggravation While Increasing Revenue