© 2013 The McGraw-Hill Companies, Inc. All rights reserved. Copyright © 2013 by The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin Group Dynamics Chapter Ten

10-2 Learning Objectives LO.1 Identify the four sociological criteria of a group, and discuss the impact of social networking on group dynamics. LO.2 Describe the five stages in Tuckman’s theory of group development, and discuss the threat of group decay. LO.3 Distinguish between role conflict and role ambiguity. LO.4 Contrast roles and norms, and specify four reasons norms are enforced in organizations.

10-3 Learning Objectives (cont.) LO.5 Distinguish between task and maintenance roles in groups. LO.6 Summarize the practical contingency management implications for group size. LO.7 Discuss why managers need to carefully handle mixed-gender task groups. LO.8 Describe groupthink, and identify at least four of its symptoms. LO.9 Define social loafing, and explain how managers can prevent it.

10-4 Groups in the Social Media Age Group  two or more freely interacting people who share collective norms and goals and have a common identity

10-5 Four Sociological Criteria of a Group

10-6 Tuckman’s Five-Stage Theory of Group Development

10-7 A Role Episode

10-8 Norms  an attitude, opinion, feeling, or action—shared by two or more people—that guides their behavior

10-9 Functional Roles Preformed by Group Members

10-10 Group Size Within a contingency management framework group size depends on the manager’s objective for the group. If a high-quality decision is the main objective, then a three- to five-member group would be appropriate

10-11 Threats to Group Effectiveness The Asch Effect  the distortion of individual judgment by a unanimous but incorrect opposition

10-12 Threats to Group Effectiveness Groupthink  a mode of thinking that people engage in when they are deeply involved in a cohesive in- group, when members’ strivings for unanimity override their motivation to realistically appraise alternative courses of action

10-13 Symptoms of Groupthink Lead to Defective Decision Making

10-14 Social Loafing  tendency for individual effort to decline as group size increases

10-15 Dealing with Social Loafing in the Internet Age