Moving to BYOD Gary Audin 1

BYOD is Inevitable IDC survey “2011 Consumerization of IT Study: Closing the Consumerization Gap” 69% thought tablets, iPads and other like devices will be part of the business tools used. Unfortunately, 57% thought that IT will have an increased workload when these devices come into use. 52% of executives expect that their devices need to be supported. 43% thought that a BYOD policy would increase morale. 37% thought a BYOD policy would improve productivity. 2

BYOD Challenges (1) Challenge # 1 – The enterprise is not the device owner and nor is it the wireless service provider subscriber. Challenge # 2 – IT is responding to the rapid BYOD growth, usually not initiating it. Challenge # 3 – The user may have more than one device in use. Average 2 to 3. Challenge # 4 – There may be information overlap, multiple applications in use and the need to ensure application accessibility. Challenge # 5 – Data protection is required, but is complicated by the BYOD user communicating with non-enterprise social networks. 3

BYOD Challenges (2) Challenge # 6 – The user expects multimedia to be supported. Challenge # 7 – Ensuring that the existing infrastructure can support BYOD access and traffic. Challenge # 8 – Developing, implementing, and enforcing new access and usage policies, covering both the device and the user’s role in the enterprise. Challenge # 9 – Training the help desk and trying to avoid help desk overload. 4

State of Mobility Survey The surveyed organizations were asked which mobile apps are currently used in 2012 compared to 2011: 1. use increased from 75% to 86%. 2. Web browsing increased from 70% to 80%. 3. Contacts increased from 69% to 80%. 4. Calendar applications increased from 66% to 75%. 5. Sales force automation decreased from 63% to 51%. 5 Source: Symantec’s 2012 State of Mobility Survey; Global Findings. Symantec’s 2012 State of Mobility Survey; Global Findings

6 Source: Trend Micro, June 2011.

Getting It Right (1) Establish a Mobility Committee Determine the Current Mobility Environment Revise the Existing Cell Phone Policy to Include Tablets Accommodate Users While Protecting the Enterprise Network and Data Ensure Compliance Regulations Are Followed 7

Getting It Right (2) Require Employees to Sign a User Policy Statement Centralize the Management of Services Strengthen the Existing Security Policies Develop Corporate Standards for Devices and Platforms Create User Groups and Policy Standards 8

Getting It Right (3) Determine Payment Options (Who Pays What) Minimize the Impact on IT and Help Desk Staff Develop a Communications and Training Plan Evaluate Mobile Device Management (MDM) Solutions Measure the Results 9

Developing a BYOD Policy A clear, approved definition of enterprise- owned vs. employee-owned is necessary. Better staff communications are needed to describe the change to a BYOD policy. The length of time it takes to get the policy in place can be longer than expected. There is an effort needed to work with carriers to keep the same phone number and features for employee-owned devices. 10

Impact on the Enterprise Study the impact of employee owned devices on its staff in order to provide a high level of service and support for users and devices. Standardize on mobile platforms and, more important, use existing Mobile Device Management Solutions (MDM) to manage the possible multi-platforms. Identify and evaluate all risks associated with employees’ use of personal devices to include network, data, security, privacy, business, compliance, and legal. 11

Four Key Recommendations * Plan apps that have mainstream use that can be broadly applied. * Consider the enterprise infrastructure and strategically assess its ability to support the apps. * Don't forget that mobile devices should be treated as real endpoints like desktop PCs and laptops. Be ready to manage them appropriately. Since mobile users will not necessarily be available in person, make sure you produce good policies and procedures and then enforce them. * Focus on the data and apps and secure them as well as or even better than the apps and data at the office desktop. 12

Resources “Adjusting to a BYOD World”, 29/adjusting-to-a-byod-world/ 29/adjusting-to-a-byod-world/ “Fifteen Steps to Conquering BYOD”, 05/fifteen-steps-to-conquering-byod.html 05/fifteen-steps-to-conquering-byod.html “BYOD: Avoiding Anarchy”, 04/byod-avoiding-anarchy.html 04/byod-avoiding-anarchy.html 13