absolute time The passage of time as measured by a clock. Click here for Hint perceived time or absolute time or preprocess wait?

balking When an arriving customer decides against joining a line. blocking or balking or queue discipline? Click here for Hint

blocking Preventing customer arrivals from entering a system due to limitations on the allowable length of a queue. blocking or balking or queue discipline? Click here for Hint

break-even point A level of activity at which the revenue collected matches the costs incurred by that activity. fixed cost or efficiency or break-even-point? Click here for Hint

capacity The productive capability of a system. capacity or design capacity or break-even point? Click here for Hint

capacity cushion Largely idle capacity maintained beyond the expected load level of a system to absorb unexpected demand. capacity or design capacity or capacity cushion? Click here for Hint

core competency Specific ability that distinguishes a business from its competitors. economies of scale or effective capacity or core competency? Click here for Hint

design capacity The theoretical maximum output of a system, assuming ideal operating conditions. design capacity or effective capacity or efficiency? Click here for Hint

diseconomies of scale Increasing average unit cost by increasing volume. economies of scale or variable cost or diseconomies of scale? Click here for Hint

economies of scale Decreasing average unit cost by increasing volume. economies of scale or variable cost or diseconomies of scale? Click here for Hint

effective capacity The practical maximum output of a system, assuming normal operating conditions. efficiency or effective capacity or capacity? Click here for Hint

efficiency Percent of a resource in productive use. efficiency or effective capacity or capacity? Click here for Hint

FCFS First-come, first-served sequencing rule. serpentine line or Kendall notation or FCFS? Click here for Hint

finite calling population An environment in which the maximum number of potential arrivals to a waiting line is distinctly restricted. finite calling population or queuing theory or infinite calling population? Click here for Hint

fixed cost Cost incurred regardless of the volume of associated activity. fixed cost or variable cost or break-even point? Click here for Hint

infinite calling population An environment in which the number of potential arrivals to a waiting line is unrestricted. finite calling population or queuing theory or infinite calling population? Click here for Hint

in-process wait A delay occurring during the provision of a service. in-process wait or preprocess wait or queue discipline? Click here for Hint

Kendall notation A labeling system for classifying waiting line models according to their initial assumptions. Kendall notation or FCFS or reneging? Click here for Hint

outsource To subcontract an internal process to an external provider. capacity cushion or subcontract or outsource? Click here for Hint

perceived time The passage of time as measured by a person, usually without the use of a clock. absolute time or perceived time or FCFS? Click here for Hint

Poisson distribution A discrete probability distribution describing the likelihood of a particular number of independent events within a particular interval. Poisson distribution or finite calling population or infinite calling population? Click here for Hint

preprocess wait A delay occurring before any service begins. preprocess wait or in-process wait or blocking? Click here for Hint

queue A waiting line. serpentine line or queue or queuing theory? Click here for Hint

queue discipline Rules determining the order in which waiting individuals are served. FCFS or queue discipline or infinite calling population? Click here for Hint

queuing theory The mathematical modeling of waiting lines. queuing theory or queue discipline or infinite calling population? Click here for Hint

reneging When an arriving customer joins a line, but then abandons it before being served. blocking or balking or reneging? Click here for Hint

serpentine line A single queue of customers waiting in a line that must bend one or more times to fit within the service facility. queue or FCFS or serpentine line? Click here for Hint

subcontract To engage a third party in the provision of value to a customer. outsource or subcontract or economies of scale? Click here for Hint

tractable Easy to use; yields insight with a limited number of calculations. break-even point or tractable or queuing theory? Click here for Hint

utilization Percent of design capacity in use. utilization or efficiency or design capacity? Click here for Hint

variable cost Cost that varies with volume of associated activity. FCFS or fixed cost or variable cost? Click here for Hint