Direct Practice in Social Work, 2e Scott W. Boyle Grafton H. Hull, Jr. Jannah Hurn Mather Larry Lorenzo Smith O. William Farley University of Utah, College of Social Work This multimedia product and its contents are protected under copyright law. The following are prohibited by law: any public performance or display, including transmission of any image over a network; Preparation of any derivative work, including the extraction, in whole or in part, of any images; Any rental, lease, or lending of the program. © 2009 Allyn & Bacon Power Points by Julie Emmer, University of Central Florida

© 2009 Allyn & Bacon Direct Practice in Social Work In Chapter 12 we will learn the following: How to identify barriers in the larger practice environment How to provide basic case management The basics of social advocacy Environmental change strategies How cultural issues are applied to the larger practice environment

© 2009 Allyn & Bacon Barriers in the larger environment Physical Policy and procedural barriers Emotional and social barriers Cultural barriers Informational barriers

© 2009 Allyn & Bacon Case management and coordination Case finding Assessing client needs Establishing appropriate goals Planning the intervention Linking clients with resources Monitoring and reassessment Evaluation

© 2009 Allyn & Bacon Strengths-based case management assessment

© 2009 Allyn & Bacon Case Management Service Plan

© 2009 Allyn & Bacon Ethical issues in case management Confidentiality Self determination System-driven models of care

Social Work Advocacy Pleading an individual cause to others and/or Lobbying for a larger cause © 2009 Allyn & Bacon

Ethical issues in advocacy Client consent Self determination Protecting the rights of others Avoiding client dependency on worker Client personal responsibility

© 2009 Allyn & Bacon Appropriate advocacy situations When clients are denied services or resources to which they have a legal right When clients are denied services or resources available to other groups When services are not available to meet the needs of multiple clients When decisions affecting clients are made in an arbitrary or capricious fashion When client face discrimination in obtaining needed resources When societal conditions hurt people When clients seeking services or resources are treated inhumanely

© 2009 Allyn & Bacon Skills for advocacy Persuasion Education Bargaining Legal action

© 2009 Allyn & Bacon Environmental change strategies Social action Social planning Organizational change

© 2009 Allyn & Bacon Force Field Analysis (Lewin, 1951) 1. Specify the goal or activity you are pursuing 2. Visualize the environment in which the change will take place 3. Identify all the forces in the environment that will oppose the change 4. Identify all the forces in the environment that will promote the change 5. Evaluate the difference in power between the two opposing sides

© 2009 Allyn & Bacon Surviving in a bureaucracy Observe the chain of command Maintain your competence Go above and beyond Keep a sense of humor Respect how slowly things change Question why rules exist Respect the organization goal of survival Respect a diversity of opinion Seek support from colleagues View opposition as an opportunity for growth Avoid fighting a losing battle Appreciate incremental changes

© 2009 Allyn & Bacon Guidelines regarding diversity Work to understand the culture, beliefs, values, and religions of our clients Identify with the client the role of their family Identify community resources Clarify the client’s own understanding of the symptoms or problem Take into account both the client’s definition of the problem as well as those of others in the client’s world If traditional healers have been consulted, ask about their suggested treatment Consider what role being ill or disturbed has in the client’s family Adapt an active and directive role when this is consistent with the expectations and values of the client