 I want to create revenue growth and maintain customer loyalty by utilizing my skills in:  Professional behaviors in customer service  Team work mentality with experience in team leadership  Microsoft applications and typing (approx. 70 wpm)  Organization of files and computer databases  Professional communication in written and verbal forms  Attention to detail  Time management/Prioritizing  Problem solving

Assistant Manager-The Children’s Place-5/11-Present Store Manager-20 Below-2/11 to 5/11 Duties: Proven results in customer growth, credit acquisition, and sales revenue. I was able to bring better organization and put more efficient processes into place with my computer skills and above average working knowledge of Microsoft Excel. I worked with customers on a daily basis and trained my staff on how to effectively engage customers in conversation that would both meet the customers’ needs to promote loyalty and build the ADS (average dollar sale) for the store. I had the responsibility of hiring, and developing talent and motivating the staff to reach goals within the store, as well as creating schedules that utilized the right people, at the right place, at the right time.

Server-Iron Bridge Inn-9/10 to 4/11 Server-Kings Family Restaurant-7/10 to 9/10 Duties: In these positions I was given the opportunity to focus solely on my customers. I was responsible for the atmosphere, service, cleanliness, and happiness of my guests.

Assistant Manager-Gap Inc. Outlet-5/08 to 7/10 Co-Manager-Limited Brands-7/07 to 5/08 Duties: Much of my responsibility in these management positions included customer service and visual merchandising for Gross Margin profitability. I also did recruiting, hiring and training for both of these positions. For Gap Inc. Outlet, I was the Certified Center Trainer for all three of the Gap owned businesses within my shopping center. I also performed many clerical duties as part of the daily operating procedures.

Owner-Miniature Miracles Day Care Center-7/05 to 7/07 Duties: I completed state licensing requirements to open and operate my own day care facility. I created and implemented my own advertising and marketing. I scheduled new client interviews. I created daily schedules and lessons plans, and ultimately cared for the children. Also, bookkeeping was necessary function of my role as well.

Goldsteins Furniture-5/02 to 2/05 Sales Manager-9/04 to 2/05 - Sales Associate-6/04 to 9/04 - Office Associate-5/02 to 6/04 Duties: When I started working for Goldsteins in 2002, I was an office associate because of my computer proficiency. These skills were widely used in this position. I always loved working with the customers and was promoted to a commission-based sales associate. As a sales associate I focused on my customers’ needs and providing the best service I could, which sometimes included making home visits to take measurements. Later, as the Sales Manager, I was responsible for effectively closing sales and ensuring customer satisfaction. I worked with delivery drivers and the warehouse manager for delivery issues that would arise, and sometimes even personally made deliveries in extreme circumstances to ensure the customer was happy with the service that was provided.

DeVry University-Current Online Student -Electrical Engineering Technologies Laurel Junior-Senior High School-Diploma -Frequent Honor Roll Student Available upon Request.

Grace Klettner (724)