Taiwan E-Governance Research Center Electronic Governance in TAIWAN - Practice & Research Dr. Naiyi Hsiao 蕭乃沂 Associate Professor, Dept. of Public Administration National Chengchi University Director, Taiwan E-Governance Research Center Asia-Pacific Internet Research Alliance 9 th APIRA, Macao, August 9-10, 2012

Taiwan E-Governance Research Center Profiling E-Gov in TAIWAN Since 1996, Taiwan has taken the lead in investment for “E- Government infrastructure with a global view”. In World Economic Forum Network Readiness Index (WEF NRI), Taiwan has earned excellent reputation in government usage and readiness.

Taiwan E-Governance Research Center From e-Government to e-Governance Stage 1 eGovernment 3-year Program Stage 2 eGovernment Program Stage 2.5 E-Taiwan eGov Program Stage 3 U-Taiwan eGov Program Stage 4 Intelligent Taiwan eGov Program Efficiency & Effectiveness Integrated, Interoperable & Interactive Services e-Taiwan Internet EGov Programs U-Taiwan Intelligent Taiwan Infrastructure Development & Penetration Online Service Development e-Governance Pervasive Services Transparency Accountability Participation Web2.0 driven Clustered, Proactive, Trustworthy and Non-stop Services Device Portable devices Network Wireless Broadband Application Web 2.0 Applications

Taiwan E-Governance Research Center

Taiwan e-Vision e-Services Better Transparency Information Integration A Single Portal e-Administration Better Accountability Performance evaluation Information disclosure Process disclosure Public supervision e-Participation Listen to the public Policy disclosure Public participation Better Policy Making Effective Government e-Governance

Taiwan E-Governance Research Center Stage 4 e-Government in Taiwan Target Users e-Gov DNA Better Governance Information Reform Innovative Service Performance Management Sector Service Proactive Service Seamless Service Citizen-Centered Service Business / NPO Citizen Government Employee Portable Devices: smart phone 、 PDA phone 、 etc. Device Network Application Wireless Network ： Wi-Fi 、 WiMAX Web 2.0 Proactive Services

Taiwan E-Governance Research Center Research Projects at TEG The vision of E-Governance in 2020 Taiwan: An Application of Scenario Planning Adaption of E-Governance Relationship Boundary-Spanning Service Integration under E-Governance: Evaluation of Case Evaluation of G2G Initiatives and Integrated Cross-Boundary Services under E-Governance Electronic Cross-Boundary Governance: Services Information Convergence, Integration and Challenge of Five Metropolises in Taiwan Research of Important Public Issues and Public Opinions Tendency Analysis The Empirical Study on the Semantic Mechanism of Online Public Opinions Innovation & Development Constructing and Evaluating an Assessment Framework for E-Governance G2G, G2E, G2B, G2C, G2A, G2D and local government Performance of E-Governance Measured in Local governments Overall Evaluation for E-Governance Programs A Study on Government IT Workforce and Budgeting Management: Status Quo, Challenges, and Solution Adaption of E- Governance Relationship The Configuration Management of IT Personnel in Government Methods for Costs-Benefits Analysis on E-Government Projects E-Governance and Government Reform: Strategies for Adapting Government Supply to Citizen Demand Performance & Impact Transparency in E-Governance: FOI in Governmental Websites Constructing and Evaluating an Assessment Framework for E-Governance for G2A, G2D Web2.0 and the Realization of E-Governance: An Evaluation and Experimentation on the National Policy Think Tank Online An Experimental Research on E-Governance and User Behaviors on Web2.0 Social Networking Sites E-FOI Rule-making: An Application of Online Deliberation Public Participation in E-Governance: Analysis of Major Environment Impact Assessments Equal Participation

Taiwan E-Governance Research Center Innovation and Development We focus on: e-governance visions e-governance relationships cross boundary governance online opinions And find: Transparency, Accountability, Participation and Effectiveness are visions for e- government in the future. Government should acknowledge different demands from different e-stakeholders and adapt appropriate e-policy. Law, privacy, security and support from leader are key issues for cross boundary governance. In addition, data integration, risk and responsibility, and trust between organizations also play important roles. Acknowledging the crucial role to social media for shaping opinion, we conducted a pioneer research on blog and tried to trace online public opinion tendency.

Taiwan E-Governance Research Center Performance and Impact We focus on: Constructing and evaluating e-government performance including G2G, G2E, G2B, G2C, G2A, G2D and local government IT Workforce and budget management in governments And find: We had constructed indicators to measure e-performance including: Core abilities of civil servants include technology management, business functional skill, interpersonal skill and technical skill. G2GG2EG2BG2CG2A-DG2A-IG2D-DGDD-S Main dimensions Indicators

Taiwan E-Governance Research Center Equal Participation We focus on: Transparency FOI in governmental websites Web2.0 application in e- government And find: The Freedom of Government Information Law was enforced in 2005 and regulate all government to share official information to public. Most governmental websites have provided citizens to download official documents and applications directly. We conducted and quasi-experiment in Facebook and discover to establish constructive policy dialogue on social networking sites, government can take a clear policy standpoint and provide information actively but should avoid try to lead atmosphere of discussion.

Taiwan E-Governance Research Center

What we’ve been doing in 2012 International Collaboration and Foresight Towards a New Business Model and International Collaboration for Taiwan E- Governance Research Center (TEG) Forecasting Internet Society: World Internet Project (WIP) Survey in Taiwan and International Comparison Foresight Research on E-Governance and Digital Convergence

Taiwan E-Governance Research Center What we’ve been doing in 2012 Transparency and Information Sharing Information Sharing and Co-Prosperity: Open Government Data and its Added- Values The Last Mile toward Responsive Government: Value-added Applications of Data in Government Citizen Relationship Management (CRM) System

Taiwan E-Governance Research Center What we’ve been doing in 2012 E-Governance and Social Media New Perspectives and Strategy of Government Marketing Using Web 2.0 Social Media Cross Boundary for E-Governance Cross-Boundary Electronic Governance: An Assessment Framework for Service Delivery

Taiwan E-Governance Research Center TEG keeps pursing the Synergy among Research on theoretical and practical issues for E-Governance International collaboration and participation Hosting international & domestic conferences, workshops, etc. Knowledge networking platform, e.g., websites, e-newsletters

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