Trafford Children’s and Young Peoples Service “Our Pledge To IAPT” Because Our Opinion Matters! Presented by Claire Baker Michael Gilgun Mark Bailey.

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Presentation transcript:

Trafford Children’s and Young Peoples Service “Our Pledge To IAPT” Because Our Opinion Matters! Presented by Claire Baker Michael Gilgun Mark Bailey

Participation BOOM! Ensuring all service users have a voice and have a choice in decisions which affect their experience BOOM! Information Video BOOM! ‘Thank You’ Vouchers BOOM! Improved environment BOOM! Youth Panels consulted re decision making

Listen and Learn BOOM! Paper/ I Pad/ Vocal Feedback BOOM! Current trial of ‘4 Questions’ BOOM! We act on all possible suggestions BOOM! Monthly BOOM! Meetings BOOM! Hot Topic! BOOM! Is a 2 way process, we listen to the experts...our service users!

Engagement BOOM! Creativity and flexibility BOOM! Informal events BOOM! Friendly and welcoming environment BOOM! Choice of therapists gender BOOM! Aware of individuals hobbies and interests

Deliver the best treatment at the right place and time BOOM! Home Visits BOOM! Evening Appointments BOOM! Clinics closer to home BOOM! School based outreach workers BOOM! Range of specialist therapies available BOOM! Individual and/ or family sessions

Gather and give feedback BOOM! “Did you know??” Posts BOOM! Puzzled Out BOOM! Routine Outcome Measures logged and reported to management BOOM! “What you said about us!” board BOOM! Transparent responses

Empower children and young people within our services BOOM! Person Specifications BOOM! Good links with Youth Cabinet BOOM! Participation budget BOOM! Involved with IAPT Bid BOOM! Charter Writing BOOM! Form Interview Questions

BOOM! Pledge: P articipation Listen and Learn Engagement Deliver the best treatment at the right place and time Empower children and young people within our services

BOOM! Hopes for the future... Quarterly feedback news letter Young people and parents on interview panels Quarterly open day/ informal event Improved incentives for attending BOOM! Meetings BOOM! Website or CAMHS social media page Young people and parents involved in staff appraisals Young people involved in all decision making Quarterly ‘Meet The Manager’ question and answer event for service users Young people and parents delivering internal and external training Stronger links with, and away days to, other Participation Groups Improved Outcome Measuring Improved access to external advocacy

BOOM! We’re getting there!