Summary Care Records David Tucker Martin Silk Community Pharmacy Implementation

Agenda for a Hampshire & IOW LPC and SCW CSU meeting 14 th Jan 16 1.Introductions 2.Presentation on Approach 3.Communications Strategy 4.Scope of the Project - Discussion 5.Question and Answer session Training Privacy Officer arrangements Registration Authority Issues Highlight Reporting Governance Structure Frequency of meetings 6.Any Other Business.

The Task Ahead Vision and Purpose of Meeting Vision:By this time next year all community pharmacies in the south of England will be using Summary Care Records, with permission, for the benefit of patients. Pharmacy teams will come to regard the SCR as an essential element in their contribution to health and social care wellbeing. Task:Roll-out SCR to all 1,150 community pharmacies across the south of England. This excludes multiples Purpose of meeting:To discuss some of the intricacies of the Programme and to what extend the LPC would like to help.

What are we implementing? Summary Care Records – Medications (acute and repeat) – Allergies – Adverse reactions to drugs Additional Information such as: – Significant medical history (past and present) – Reason for medication – Anticipatory care information – Communication preferences – End of life care information – Immunisations

The area to be covered

Community Pharmacies involved 1150 Community Pharmacies on the list Excludes:  Lloyds  Rowlands  Boots  Tescos  Day Lewis  Safedale Ltd  Manor Pharmacy (WR Evans)  Dean & Smedley  Knights  Cohen's Group (including Assura,  Cohens, Gorgemead and Pathvalley Ltd)  Superdrug  Morrisons  Hi Weldrick Limited

Stakeholders

The Approach – Process (1) Initiation Stage – Bid for and win contract after initial planning – Begin Programme and Project Documentation – Internal Communication and Stakeholder Engagement – Recruit team including Analyst – Database creation – Stakeholder Analysis – Establish Programme and Project Boards if needed – Agree to “Go”.

The Approach – Process (2) Preparation for Implementation – Prepare Communication Events (information packs, devise and test presentation, Privacy Officer Training etc – Brief Project Managers/Facilitators – Mailshot and contact with LPCs – Begin other Stakeholder engagement activities – Book venues and arrange speakers (>4 per county) – Confirm arrangements – End Stage – agree with NHS South

The Approach – Process (3) Implementation – Mailshot pharmacies and send communications through LPC network. Ask for Privacy Officer nominations. Include other stakeholders. – Receive replies and book into events. Populate spreadsheet/database – Host events and process Privacy Officer candidates for separate training – Regular Board reporting and to NHS South of England – Process individual applications

The Approach – Process (4) Implementation – Pharmacists and Technicians leave events excited and ready to get started – They complete the on-line training – Certificate of completion sent to PMO – Programme Analyst confirms: Training completed Privacy Officer in place for pharmacy No other risks or issues agree for that pharmacy – Programme Analyst adds codes or s for these to be added or chases/escalates if there is a problem. – Project/Programme Manager signs off pharmacy and updates the tracking database.

Next steps Agree Project structures within sectors (West, Central and East) Meeting with NHS England South and HSCIC on 6 th January. Setting up project structure and internal briefings on project and programme roles. More detailed planning Nomination of Facilitators/Project Managers Briefings for Stage 1

Engagement Initial comms to all stakeholders Meetings (virtual) with LPC, MMT Agree approach for area Comms to all stakeholders re agreed approach Event management Identify number of events Book venues Invitations - pharmacies Invitations - presenters Chase up Produce material and comms package Hold event Deliver Events Presentations Training Privacy Officer agreed Sign up Distribute assurance pack Post Event Online training Return assurance pack Official confirmation Enable smartcards Go-Live (inc Go- Live pack) Assurance call Register as live Follow-on communications Ongoing communications and support Area engagement plans No. of events held Pharmacies signed up Event feedback Go-Lives No. of SCR accesses Critical Success Factors (customer) SCR Community Pharmacy – Area approach

Contacts David Tucker Telephone Matt Kent Lorèn Day