Mexico City, 18 November 2004 Doris Olaya Statistician Collection of statistics on community access to information and communication technologies (ICT) P:\ENG\ITU-D\BDT\PSF\MEF\TDS\MEX04\16_OSILAC_E.PPT1

Standardization and harmonization of ICT-related indicators Search for community access statistics OSILAC – Observatory for the Information Society in Latin America and the Caribbean... One of its main missions: Search for statistics on: Supply of pubic Internet access centres User demand P:\ENG\ITU-D\BDT\PSF\MEF\TDS\MEX04\16_OSILAC_E.PPT2

Supply:Number of access centres Sources: Regulatory bodies Governmental programmes Private programmes Demand:Number of persons/households using public access centres Sources:Household surveys Surveys on use of ICTs Private studies on ICT Search for community access statistics P:\ENG\ITU-D\BDT\PSF\MEF\TDS\MEX04\16_OSILAC_E.PPT3

... in measuring public access to ICTs Problems encountered Different names and definitions for access points Differences in internal structure in countries Different definition of indicators P:\ENG\ITU-D\BDT\PSF\MEF\TDS\MEX04\16_OSILAC_E.PPT4

Infocentre (Chile, Venezuela, El Salvador) Telecentre (Chile) Telephone box (Argentina) Public telephone (Peru, El Salvador) Commmunications centre (Venezuela) Connection centre (Venezuela) Community technology centre (Argentina) Community access centre (Mexico) Public service (Mexico) Cybercafé –Internet café (Ecuador, Colombia) Names and definitions used P:\ENG\ITU-D\BDT\PSF\MEF\TDS\MEX04\16_OSILAC_E.PPT5

Infocentres: Local connectivity centres providing access to information services, different types of remote communication, education and training, preferably in rural or geographically isolated areas. Also provides an alternative for people without a telephone line or computer, offering them more economical and effective access to such facilities. Services offered: Internet access, , telephone, fax, scanner, photocopy, etc. Chile, Subtel El Salvador ( Definitions for which statistics are available (Regulatory bodies) P:\ENG\ITU-D\BDT\PSF\MEF\TDS\MEX04\16_OSILAC_E.PPT6

Telecommunication access centres: Infocentres, Communications centres (CANTV) and Connection centres (Telcel). Venezuela, CONATEL Internet booths: Initially designed as connection centres allowing anyone without a computer or web access to still participate in this new form of social integration. Peru, Peruvian Scientific Network Definitions used (Regulatory bodies) P:\ENG\ITU-D\BDT\PSF\MEF\TDS\MEX04\16_OSILAC_E.PPT7

Cybercafés (authorized premises) in provinces. Most of them come under the Internet for All plan. Ecuador, Superintendency for communications Community technology centre: Community meeting place where communication and opportunities to access information and knowledge are provided by ICTs (1350) Argentina, Secretariat for communications – National Programme for the Information Society (PSI) Definitions used (Regulatory bodies) P:\ENG\ITU-D\BDT\PSF\MEF\TDS\MEX04\16_OSILAC_E.PPT8

Countries producing data on public access Demand analysis: Chile Colombia Costa Rica Mexico Peru Trinidad and Tobago Belize Barbados Supply: Venezuela Ecuador Mexico Chile Jamaica P:\ENG\ITU-D\BDT\PSF\MEF\TDS\MEX04\16_OSILAC_E.PPT9

Supply: Venezuela: Number of telecommunication access centres Chile: Number of infocentres (including public libraries, not including private cybercafés) Ecuador: Table of registered and authorized cybercafé premises classified by province, indicating which come under the Internet for All plan Mexico: Quantity of community access centres by size of population in villages and towns Population served by CACs Indicators / questions P:\ENG\ITU-D\BDT\PSF\MEF\TDS\MEX04\16_OSILAC_E.PPT10

Standardization of indicators 2. Identify a way of comparing countries Number of inhabitants per infocentre x region = Inhabitants/Infocentre Size of region by number of inhabitants Category 1: 0-99 thousand Category 2: 100 thousand thousand Category 3: 300 thousand thousand Supply indicators 1.Idenfity common feature in the definition of access point Access point has the backing of a government programme Category 4: 500 thousand thousand Category 5: one million - two million Category 6: two million P:\ENG\ITU-D\BDT\PSF\MEF\TDS\MEX04\16_OSILAC_E.PPT11

Standardization of indicators Average inhabitants per infocentre according to size of regional/provincial population 3. Derive the indicator i = number of regions with population size j j = 1, …, N ; N = number of possible population sizes P:\ENG\ITU-D\BDT\PSF\MEF\TDS\MEX04\16_OSILAC_E.PPT12

Standardization of indicators Average inhabitants per infocentre by size of region/province P:\ENG\ITU-D\BDT\PSF\MEF\TDS\MEX04\16_OSILAC_E.PPT13

Indicators/questions Demand: Household surveys Where do you most often use Internet? two choices (Chile) 4. At a community telecentre or infocentre 5. In private places (cybercafé, kioskonet, etc.) In what other places than the household do you use a computer? multiple choice (Colombia) - Digital community hall - Internet café - (Only in home) P:\ENG\ITU-D\BDT\PSF\MEF\TDS\MEX04\16_OSILAC_E.PPT14

Demand: Household surveys Where and for what purpose do you mainly access the Internet ? two choices (Mexico) 4. Public service Where do you use the Internet?* multiple choice (Costa Rica) 5. Internet café * The question is put to the household as a whole, not to each member. Indicators/questions P:\ENG\ITU-D\BDT\PSF\MEF\TDS\MEX04\16_OSILAC_E.PPT15

Demand: Surveys on use of ICT Internet access points for people without access in the home? one option (Colombia) 4. Internet café Place where you access the Internet? (Argentina) - Only in cybercafés, telephone boxes and others - In more than one of these Where do you use the computer? multiple choice (T&T) 5. Cybercafé 2. Library Indicators/questions P:\ENG\ITU-D\BDT\PSF\MEF\TDS\MEX04\16_OSILAC_E.PPT16

Indicators/questions Options for places of Internet use in the surveys P:\ENG\ITU-D\BDT\PSF\MEF\TDS\MEX04\16_OSILAC_E.PPT17

Proposed question: Where have you most often used the Internet in the last 12 months? (more than one answer possible, e.g. three most frequent places ) Indicators/questions a.Home b.Work c.Educational establishment (including libraries) d.Community centre (centre subsidized with public funds or set up by public authorities) e. Private (cybercafé, Kioskonet, etc.) f. Parent's, friend's, neighbour's, etc. home g.Other P:\ENG\ITU-D\BDT\PSF\MEF\TDS\MEX04\16_OSILAC_E.PPT18

1.Agreement on a definition of community centres. What to include in this category? Infocentre, telecentre, community access centre, etc. Define each of these. 2.Agreement on a standard question to include in surveys. 3.Agreement on standard reply options for surveys. Necessary agreements P:\ENG\ITU-D\BDT\PSF\MEF\TDS\MEX04\16_OSILAC_E.PPT19