© 2016 TM Forum Live! 2016 | 1 Smart Insurance - Phase1 The Connected Car

© 2016 TM Forum Live! 2016 | 2 Smart Insurance Catalyst 1.The Challenge 2.The Digital Ecosystem 3.Our Platform 4.The TMForum APIs involved 5.Use Case : The Connected Car 6.The Benefits : The Smart Insurance Model

© 2016 TM Forum Live! 2016 | 3 Car Insurance Today Car Dealers Auto Repair Services Fleet Managers Callcentres, CRM EMS, Hospitals Contract Managers Experts Brokers Doctors Carmakers Service Partners Insurance Stakeholders Customer Insurers

© 2016 TM Forum Live! 2016 | 4 Car Insurance Today Connected Car IoT Connected health Car Dealers Auto Repair Services Fleet Managers Callcentres, CRM EMS, Hospitals Contract Managers Experts Brokers Doctors Carmakers Service Partners Insurance Stakeholders Internet of Things Customer Insurers

© 2016 TM Forum Live! 2016 | 5 Car Insurance Today : The Challenge Connected Car IoT Connected health Car Dealers Auto Repair Services Fleet Managers Callcentres, CRM EMS, Hospitals Contract Managers Experts Brokers Doctors Internet of Things Carmakers Service Partners Customer Insurance Stakeholders Insurers

© 2016 TM Forum Live! 2016 | 6 Private Customer Space Connected Car IoT Contract Managers Experts Doctors Brokers Insurers/Reinsurers Car Dealers Carmakers Auto Repair Services Fleet Managers Callcentres, CRM EMS, Hospitals Fraud Management Cybersecurity Risk Management The Smart Insurance Ecosystem

© 2016 TM Forum Live! 2016 | 7 Private Customer Space Connected Car IoT Contract Managers Experts Doctors Brokers Insurers/Reinsurers Car Dealers Carmakers Auto Repair Services Fleet Managers Callcentres, CRM EMS, Hospitals Fraud Management Cybersecurity Risk Management The Smart Insurance Ecosystem

© 2016 TM Forum Live! 2016 | 8 New world of opportunities Boosted by Digitization Our vision: the Smart Insurance Digital enhanced experience Customer Experience Customer empowerment Service provider empowerment Process Digitization and Automation Operational Processes Business Models Business Models A new Digital Ecosystem relying upon three Pillars

© 2016 TM Forum Live! 2016 | 9 The Smart Insurance Platform Customers Private Customer Space Personal Data Service Partners Insurance Stakeholders Smart Insurance Platform

© 2016 TM Forum Live! 2016 | 10 Smart Insurance Platform APIs Third Party Archiving and Storage Third Party Digital Signature API Insurance Company’s Information System Connected Car IoT Insurance Pricing API CRM Insurance Contract Management Smart Health Big Data Fraud Management Data Quality Management Strong Autentication Customer API Cyber security & Fraud Monitoring API

© 2016 TM Forum Live! 2016 | 11 TM Forum APIs Involved API Trouble ticketing Privacy management Security API Service Level Agreement API Customer Party Management Onboarding agreement Customer S MART I NSURANCE

© 2016 TM Forum Live! 2016 | 12 Use case: Claim Handling Insurance Policy Conditions Verification Data Access Rights Verification Connection to Connected Car for Data Retrieval Contract Lifecycle Management Claim handled by partner notification to Insurer Claim Resolution Notification sent to all Parties Claim opening Partner Claim opening Notification sent to Insurer Notification sent to Partners Involved Claim taken by Partner Real-time Claim Follow-up

© 2016 TM Forum Live! 2016 | 13 Use case: Claim Handling – TMF API Insurance Policy Conditions Verification Data Access Rights Verification Connection to Connected Car for Data Retrieval Contract Lifecycle Management Claim handled by partner notification to Insurer Claim Resolution Notification sent to all Parties Claim opening Partner Claim opening Notification sent to Insurer Notification sent to Partners Involved Claim taken by Partner Real-time Claim Follow-up Trouble Ticket API create trouble ticket Trouble Ticket API create trouble ticket { "description": “Car accident from client M.Doe", "severity": "High", "type": “car accident – responsibility to be determined", "creationDate": " T17:14:29UTC", "targetResolutionDate": " T17:14:29UTC", "status": "Submitted", "relatedParty": [ {“id": “customer1", "href": "http//.../party/42", "role": “customer"}, {"id": “Axa", "href": "http//.../party/42", "role": “insuranceCompany" } ], "relatedObject": [ { "involvement": "involvment", "reference": "referenceobject" }, {"involvement": "involvment", "reference": "referenceobject" } ], "note": [ {"date": " T17:14: ", "author": "author", "text": "text" }, {"date": " T17:14: ", "author": "author", "text": "text" } ]}

© 2016 TM Forum Live! 2016 | 14 The Smart Insurance Model We establish trust from on-boarding through security and privacy Compliance with Regulations Data Privacy and Security Costs Reduction and Management Collaboration and Processes Management On-time Delivery Fraud and Dynamic Risk Management Customer Satisfaction Real-time Reporting and Follow-up

© 2016 TM Forum Live! 2016 | 15 Catalyst Participants SPONSORSVENDORS

© 2016 TM Forum Live! 2016 | 16 Moving Forward…  Phase 2 Catalyst  Integration of new TM Forum APIs  Creation of new APIs  We are driving a change.  Become a part of a new sharing economy insurance model! Come and talk to us at the Smart Insurance Catalyst booth!

© 2016 TM Forum Live! 2016 | 17 Catalyst Participants: Orange  As a trustful player to the eyes of the end-user, Orange must ensure that the solutions are:  interoperable (in-line with the TMF concepts)  respectful of the data protection and privacy concepts by design  using the platforms allowing communication between data silos ensuring access rights are enforced with solutions such as Datavenue  using strong authentication with MobileConnect and data conformance with Check&Go

© 2016 TM Forum Live! 2016 | 18 Catalyst Participants: DSTL  Dstl’s role is to maximise the impact of science and technology working with partners in industry, academia and overseas  Dstl created the CDCAT for rapidly assessing cyber security risks  APMGroup Ltd., Dstl’s partner, are now commercialising CDCAT into cyber security insurance risk assessment  Dstl are facilitating the API development in this cyber security area to improve the stakeholder experience

© 2016 TM Forum Live! 2016 | 19 Catalyst Participants: QualyTrust  We believe that the individual’s digital assets and privacy need to remain at the centre of Digital Business Transformation.  We created a platform that empowers ecosystems and enables the development of new connected business and services.  Based on QualyTrust ® we developed the Smart Insurance ecosystem to enable secure, automated transactions that underpin the trust of customers and allow better risk management by insurers.  QualyCloud is a start-up based in Paris with customers in the insurance ecosystem.

© 2016 TM Forum Live! 2016 | 20 Catalyst Participants: COEOS  COEOS is an insurance broker specialised in the automotive industry.  COEOS offers Insurance policies to cover repair costs, towing costs of vehicles, warranty program for dealers and manufacturers (DAF Trucks, MAN). They manage warranty costs through their own management system.  Customers register their policies electronically on COEOS platform with electronic signatures. COEOS can also provide telematics solutions with insurance policies to better maintain and service trucks.  COEOS is present in France, Belgium and Luxemburg.

© 2016 TM Forum Live! 2016 | 21 Catalyst Participants: Dunasys  Dunasys is a technology and consulting company specialized in electronic in- vehicle systems.  Dunasys has a proven expertise in the specification, design and development of solutions around data analysis, maintenance and fault diagnostics. Dunasys builds systems but also offers consulting and training services. Dunasys is provider of automotive, aeronautical, defence and railway companies.

© 2016 TM Forum Live! 2016 | 22 Catalyst Participants: Premavals  Premavals is a health & life insurance broker that provides tailored insurance services to individuals and enterprises.  Premavals commercialize their insurance products through their technological platform connecting other insurance brokers, providing tailored coverage insurance service and respecting the privacy of final customers.