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2 2 The Reality of Warranty and After-Sales Services Revenue Loss Under-coverage of products Products sold in the gray market Rising Costs Providing un- entitled services Service non- covered products 5% Billions Profitability is impacted in many ways…… ….threat to business performance and reputation

3 3 Entitlement Inadequate entitlement verification Returns Poor returns management Tracking Lack of tracking of serial number & devices Top Reasons For Revenue Leakage And Loss

4 4 Biggest Barriers of Performance Customer expects hassle-free, flawless experience Offers “customer is always right” service Data silos and manual processes make it difficult to validate and associate customers to entitled products No product or entitlement tracking across the value chain Lack of insight into products, customers or assets SupplierManufacturerDistributerRetailer

5 5 How Can We Help? Proactively monitor and review entitlements, assets and returns Break data silos and eliminate manual processes Gain complete view of products, assets and customers

6 6 Engage with customers and systems anytime, anywhere Gain comprehensive oversight of asset privileges, liabilities and incidents Create, review and validate customer incidents in the office or on-site Track returned and repaired assets and take actions Deliver superior experience with self- service and collaboration tools Get accurate view of customers, products and assets stored in ERP and CRM Proactively identify issues by product and customer Monitor and manage service, customer and product performance CovrEdge The Insight Driven Entitlement

7 7 CovrEdge High Level Overview CRMERP Incident Management ValidationLogisticsAnalytics ConsumerService staffSelf-serve tools 3PL Heroku

8 8 CovrEdge Technical Architecture Customer Capture Process Incident Management Assets Entitlement Contract Validation RMA Repair Spares Logistics Customer Product Assets Analytics ConsumerService staffSelf-serve tools CRM ERP CustomerContractsAssets CustomerContractsAssets Manufacturing ShippingRepairs Heroku

9 9 See Product in Action - Identify Top customers Identify your top customers What is their product and asset portfolio?

10 See Product in Action - Identify Top Issues Identify issues by assets for any customer Identify issues for similar assets

11 See Product in Action – Manage Customer Incident Understand type of coverage and entitlement Create a ticket

12 See Product in Action – Manage RMA Create RMA and track status

13 Transform Your Service Center To A Profit Center Offer right service at the right cost Reduce revenue leakage and loss Eliminate fraudulent claims Prevent gray market resale Retain customers and keep them buying more and more Identify your best customers and make them even better Grow revenue by upselling services and contracts

14 Why CovrEdge? Headquartered in Fremont, California Experienced leadership team Obsessed with delivering the best customer experience Well funded and backed up Intrigo systems Top industry advisors for Services with over 100 successful SAP implementations SAP Premier partner Global company

15 Reduced Revenue Leakage by x%, Grew Revenue by y% TPS is the world’s largest company focused exclusively on positioning control and machine control products, software, and applications for the survey civil engineering, construction and agriculture industries. Top Objectives The scope of this implementation was to focus on a “Forecast Portal” to streamline Topcon’s monthly S&OP process. The portal will eliminate the need for manual update of the Sales Quantity Forecast, Actual Sales Quantity history, and Statistical Forecast Data. Required data will be extracted directly from SAP ECC to the portal. The Resolution Leverage the capabilities of SAP’s S&OP Powered by HANA system to enable key aspects of their demand balancing processes: Flexible aggregation logic (product, customer, location, plant, and sales office attributes) The capability to analyze and evaluate a series of business scenarios across the planning horizon, with side-by-side by comparison The Key Benefits There is now a single “source-of-the-truth” reducing the amount of time spent reconciling numbers Planners continue to use a tool they are familiar with – Excel - while having standardized templates that focus their efforts and are available online and offline The ability to quantify the impact of a change in demand in a particular product chain and its subsequent impacts on related product chains in a single view Reduced manual work, reduced errors and improved plan performance Improved visibility to planning information HEADQUARTERS Livermore, CA INDUSTRY Messaging Services Providers COMPANY SIZE WEBSITE

16 Thank You Contact us for any information at