QUALITY IN VOLUNTEER MANAGEMENT PROCESSES. Welcome and induction VOLWE meeting A Coruña, 18/01/2012 Juan Redondo Abelenda. Provincial director of the department of volunteering. Mercedes Domato Zas. Department of volunteering. Spanish Red Cross – A Coruña QUALITY IN VOLUNTEER MANAGEMENT PROCESSES. Welcome and induction VOLWE meeting A Coruña 01/2012

INDEX  INTRODUCTION  VOLUNTEER PROMOTION  WELCOME  INDUCTION  Questions, doubts

QUALITY IN VOLUNTEER MANAGEMENT PROCESSES. Welcome and induction INTRODUCCTION QUALITY IN VOLUNTEER MANAGEMENT PROCESSES. Welcome and induction VOLWE meeting A Coruña 01/2012

Within the concept of volunteering is a series of issues that have to take in account the volunteer management system: 1. It is understood that is made freely, unpaid and in the public interest. 2. The volunteers, have certain rights and duties recognized by law (recognition, identification, information...) 3. Voluntary action is performed in organizations with their own rules and governed by democratic principles. QUALITY AND CONCEPT OF VOLUNTEERINGINTRODUCCTION Spanish Red Cross understands that a volunteer is "anyone who reflexively, with solidarity and selflessly, develop an activity for the benefit of the community, within the framework of the aims and objectives of the Spanish Red Cross" QUALITY IN VOLUNTEER MANAGEMENT PROCESSES. Welcome and induction VOLWE meeting A Coruña 01/2012

A proper volunteer management ensures: Procedures that facilitate voluntary action. That people who want to volunteer can do according to their abilities and within an organized activity. They can also exercise their rights to participate in the planning, implementation and evaluation of the activity. That all volunteers are treated fairly. QUALITY AND CONCEPT OF VOLUNTEERINGINTRODUCCTION QUALITY IN VOLUNTEER MANAGEMENT PROCESSES. Welcome and induction VOLWE meeting A Coruña 01/2012

The process of volunteering management of the Spanish Red Cross promotes the standardization of the steps that lead to the induction and the participation of volunteers in the organization, seeking to be systematized, as short as possible and adapted to reality. VOLUNTEERING MANAGEMENT PROCESSINTRODUCCTION QUALITY IN VOLUNTEER MANAGEMENT PROCESSES. Welcome and induction VOLWE meeting A Coruña 01/2012

41% of volunteers who cancel their membership do it in the first six months. 65% in the first year. The delay in starting the activity, as well as personal treatment, are essential to reteining volunteers in this first steps in the organization. Red Cross is supported by the Ministry of Social Affairs to develop a project to raise public awareness and recruitment of volunteers. RELEVANCE OF RECRUITMENT AND INDUCTIONINTRODUCCTION QUALITY IN VOLUNTEER MANAGEMENT PROCESSES. Welcome and induction VOLWE meeting A Coruña 01/2012

VOLUNTEER PROMOTION QUALITY IN VOLUNTEER MANAGEMENT PROCESSES. Welcome and induction VOLWE meeting A Coruña 01/2012 QUALITY IN VOLUNTEER MANAGEMENT PROCESSES. Welcome and induction

The catalog of voluntary action: Covers the activities in which the volunteers can participate. Define specific positions with the tasks and the required profile. Is usefull to guide and inform the volunteers about the programs where they can participate Indicates number of volunteers needed in each position. 1. DEVELOPMENT OF CATALOGS VOLUNTEER PROMOTION QUALITY IN VOLUNTEER MANAGEMENT PROCESSES. Welcome and induction VOLWE meeting A Coruña 01/2012

OUTLINE OF THE OF THE PROJECT OVERVIEW AND VOLUNTEER ACTIVITY SHEET: Project Overview of the project. Positions for voluntary work in the project Responsible person. Activity / Voluntary position Position title Activity beneficiaries Location of the activity Description of the activity Periodicity of the activity Activity Coordinator Project overview and volunteer activity sheet (2): Volunteer Profile Availability needed Sex, age. Training / background needed. Previous experience needed Personal profile Training by CR Number of places available VOLUNTEER PROMOTION QUALITY IN VOLUNTEER MANAGEMENT PROCESSES. Welcome and induction VOLWE meeting A Coruña 01/2012

Indicators related to the "catalog of voluntay action“ There are volunteer positions in projects. There is a a sheet of volunteering activity for each project activity. Annual update of the catalog. Number of existing places in the catalog / occupied places VOLUNTEER PROMOTION QUALITY IN VOLUNTEER MANAGEMENT PROCESSES. Welcome and induction VOLWE meeting A Coruña 01/2012

The aim of recruitment is introducing new members in the institution as well as volunteers to various projects undertaken by Red Cross. Activities are planned annually. Six-monthly review. The needs are detected the difference between the catalog of available places and the places occupied. This data is obtained from the software application “maintenance activities” 2. RECRUITMENT VOLUNTEER PROMOTION QUALITY IN VOLUNTEER MANAGEMENT PROCESSES. Welcome and induction VOLWE meeting A Coruña 01/2012

Indicators related to the recruitment process There is a recruitment planification. There is a assessment of achievements VOLUNTEER PROMOTION QUALITY IN VOLUNTEER MANAGEMENT PROCESSES. Welcome and induction VOLWE meeting A Coruña 01/2012

WELCOME OF VOLUNTEERS QUALITY IN VOLUNTEER MANAGEMENT PROCESSES. Welcome and induction

Through different channels (Internet, telephone, face) comes information requests about voluntary activity in RC, to which we respond. Thanks to the interview or briefing we can select and orient new volunteers taking into account their capabilities, availability and the requirements or priorities of the institution. 3. WELCOME AND ORIENTATIONWELCOME QUALITY IN VOLUNTEER MANAGEMENT PROCESSES. Welcome and induction VOLWE meeting A Coruña 01/2012

Welcome Interview Motivation: To become volunteer and to be in CR Areas of interest: Groups, or activities, tasks. Group / individual work Formation. Experience: Vital experiencies Labor Like volunteer Personal characteristics Screening of problems and potentialsWELCOME QUALITY IN VOLUNTEER MANAGEMENT PROCESSES. Welcome and induction VOLWE meeting A Coruña 01/2012

Indicators in the reception and orientation process Number of persons interviewed. Applicants Volunteers Web applicants. Number of web applicants. Response time to web application <70 hours. Time between application and interview <10 days.WELCOME QUALITY IN VOLUNTEER MANAGEMENT PROCESSES. Welcome and induction VOLWE meeting A Coruña 01/2012

Training wich provide the basic knowledge about the Red Cross, activity and voluntary action, ensuring optimum knowledge of the institution to the people who join as volunteers. 4. INSTITUTIONAL BASIC TRAININGWELCOME QUALITY IN VOLUNTEER MANAGEMENT PROCESSES. Welcome and induction VOLWE meeting A Coruña 01/2012

Indicators related to the Institutional Basic Training Number of persons with IBT during the period Applicants Volunteers Delay between institutional training and interview <15 days 100% volunteers with basic training before enrolement.WELCOME QUALITY IN VOLUNTEER MANAGEMENT PROCESSES. Welcome and induction VOLWE meeting A Coruña 01/2012

INDUCTION QUALITY IN VOLUNTEER MANAGEMENT PROCESSES. Welcome and induction VOLWE meeting A Coruña 01/2012 QUALITY IN VOLUNTEER MANAGEMENT PROCESSES. Welcome and induction

Moment when a new volunteer formalize his Red Cross membership. After the signing of the incorporation form, the state of the persons becomes from applicant to volunteer. After this time through the orientation and the induction we seek to promote the best performance of the activity and the increased retaining volunteers in the institution. 5. ENROLEMENTINDUCTION QUALITY IN VOLUNTEER MANAGEMENT PROCESSES. Welcome and induction VOLWE meeting A Coruña 01/2012

Indicators related to the induction Number of volunteers who signed their incorporation form in the period. Time between interview and the signing of the incorporation form <30 daysINDUCTION QUALITY IN VOLUNTEER MANAGEMENT PROCESSES. Welcome and induction VOLWE meeting A Coruña 01/2012

the dedication and collaborative way are specifically agreeded With the signature of commitment. This commitment is of both the volunteer with the institution, as the organization with the volunteer. 6. COMMITMENTINDUCTION QUALITY IN VOLUNTEER MANAGEMENT PROCESSES. Welcome and induction VOLWE meeting A Coruña 01/2012

Indicators related to the commitment Time between signing the volunteer form and the firm's commitment <30 days. Time between application date and date of commitment. <90 daysINDUCTION QUALITY IN VOLUNTEER MANAGEMENT PROCESSES. Welcome and induction VOLWE meeting A Coruña 01/2012

The training of volunteers aims to train volunteers for the activity to be developed. Training is a right and an obligation. 7. TRAININGINDUCTION QUALITY IN VOLUNTEER MANAGEMENT PROCESSES. Welcome and induction VOLWE meeting A Coruña 01/2012

Indicators relating to induction and training Number of volunteers without specific training. Average waiting time for training from the commitment <90 daysINDUCTION QUALITY IN VOLUNTEER MANAGEMENT PROCESSES. Welcome and induction VOLWE meeting A Coruña 01/2012

Doubts, questions… “Calidad en los procesos de gestión del voluntariado: Acogida e incorporación” Encuentro VOLWE A Coruña 01/2012 Thanks

HUMANITY IMPARTIALITY NEUTRALITY INDEPENDENCE VOLUNTARY SERVICE UNITY UNIVERSALITY.