OpenCom 1000, © 2006 DeTeWe Systems GmbH OpenCom 1000 Release 4.0 Product anouncement New features

OpenCom 1000, © 2006 DeTeWe Systems GmbH »SIP-Trunking, with OpenSIPline 500SIP-Trunking, with OpenSIPline 500 »CLIP based Callback with OpenAttendant 500CLIP based Callback with OpenAttendant 500 »CLIP based Routing with OpenAttendant 500CLIP based Routing with OpenAttendant 500 »Personal Phonebook with OpenMyDirectory 500Personal Phonebook with OpenMyDirectory 500 »PickUp with Display-InfoPickUp with Display-Info »Demonstration licences for all licenced featuresDemonstration licences for all licenced features »Upgrade conditionsUpgrade conditions OpenCom 1000, Release 4.0, contents Product release planed september 2006

OpenCom 1000, © 2006 DeTeWe Systems GmbH OpenCom 1000 OpenSIPline 500 Internet-Telephony with SIP (SIP-Trunking)

OpenCom 1000, © 2006 DeTeWe Systems GmbH OpenSIPline 500, SIP-Trunking »To do calls (VoIP) via the internet –Using SIP (Session Initiation Protocol) –Incoming and outgoing calls –1 account with 1 calling number is like the well known ISDN MSN –Direct inward dialing DDI depends on the SIP-Provider, with special inquiry from Release 4.0 of the OpenCom 1000

OpenCom 1000, © 2006 DeTeWe Systems GmbH OpenSIPline 500, licences/ sales packages »OpenSIPline 510 –10 simoultaneous connections per system, licence with costs »OpenSIPline 530 –30 simoultaneous connections per system, licence with costs »OpenSIPline 550 –50 simoultaneous connections per system, licence with costs »Combinations are possible, e.g. 2 * SIPline SIP-connection is for free

OpenCom 1000, © 2006 DeTeWe Systems GmbH OpenSIPline 500, overview Splitter, for xDSL Router, (with DSL-Modem for xDSL) Switch LAN ISDN NTBA Internet Provider 1 PSTNGSM Provider 2

OpenCom 1000, © 2006 DeTeWe Systems GmbH OpenSIPline 500, benefits »Cost reduction for calls –To do calls for free with branch offices and business partners via the same VoIP-provider –To do foreign calls via a VoIP-Provider mostly is cheaper than via the PSTN »Cost reduction in hardware –Economic utilisation of existing internet-accesses –Reducing ISDN-lines and modules for S0

OpenCom 1000, © 2006 DeTeWe Systems GmbH OpenSIPline 500, limits »The number of simoultaneous connections via the internet depends on –the available bandwith –the compression of speech (codec G711/ G729/ G723) –the number of gateway modules (MG+ETH/ MS-ETH)  16 SIP-connections per modul (additional to 16 IP-NonIP-connections) »System OpenCom 1000 supports: –up to 10 different SIP-provider –up to 100 accounts (caller-id´s) –up to 150 connections via 1 provider –up to 240 connections overall (´internet-lines´)

OpenCom 1000, © 2006 DeTeWe Systems GmbH OpenSIPline 500, tips »QoS (Quality of Service) depends on SIP-provider. »No transfer of any charge informationens from SIP-provider to the system/ to the subscriber (march 2006) »A connection via SIP-trunks is an IP-connection. –This is the reason, that a connection between Sip and a non-IP-phone, a Gateway (MG+/ MS-ETH) is always necessary.

OpenCom 1000, © 2006 DeTeWe Systems GmbH OpenCom 1000 CLIP based Callback A new feature of OpenAttendant 500

OpenCom 1000, © 2006 DeTeWe Systems GmbH OpenAttendant 500, CLIP based Callback »New feature for the existing OpenAttendant 500, »Support for external workers, e.g. home or field workers »functionality –To do calls at any location to external customers or internal colleagues –The called partner sees the internal caller-ID (extension no.) –Call charge data are inside OpenCom 1000, that means external workers have no costs for their outgoing calls » »From Release 4.0 of OpenCom 1000

OpenCom 1000, © 2006 DeTeWe Systems GmbH OpenAttendant 500, CLIP based CallBack, functionality PSTN = AutoAttendant CLIP-check and Callback 3333 dialing extension no

OpenCom 1000, © 2006 DeTeWe Systems GmbH OpenAttendant 500, CLIP based Callback, functionality 1.An external colleague (subscriber A) dials the extension no. of the autoattendant-system, inside OpenCom 1000, 2.and rings off 3.AutoAttendant receives the CLIP (of subscriber A), checked the authorization and initiate a new call to the external colleague. 4.During an adjustable time, subscriber A can accept the call, and 5.he gets the internal dialtone (from OpenCom 1000). Then, he dials the telephone number of subscriber B 6.Subscriber B rings and in his display he sees the clip (internal extension no.) of subsriber B

OpenCom 1000, © 2006 DeTeWe Systems GmbH OpenAttendant 500, CLIP based Callback, functionality »What happens, if the caller (subsrciber A) doesn´t ring off? –The caller is in connection with the AutoAttendant. –AutoAttendant starts no callback –The employee can use all features of the AutAttendant –The connection is not free and costs money for the caller (subsriber A)

OpenCom 1000, © 2006 DeTeWe Systems GmbH OpenAttendant 500, CLIP based Callback, functionality »What happens, if the CLIP (subscriber A) has no permission? –The call will be redirected, subject to the adjustement of OpenCom 1000  Call return to operator  or  Switch on an anouncement  or  Busy tone and release the connection –The caller can´t use the feature of the AutoAttendant

OpenCom 1000, © 2006 DeTeWe Systems GmbH OpenAttendant 500, CLIP based Callback, limits »50 telephone numbers for CLIP- recognition in the AutoAttendant (additional to CLIP based Routing) »Telephone numbers can be –Complete telephone numbers –Parts of telephone numbers –Parts of telephone numbers with wildcards * and ?

OpenCom 1000, © 2006 DeTeWe Systems GmbH OpenAttendant 500, CLIP based Callback, tips »It is not possible to use system features, e.g. –conference, or –switch on/ off call transfer –These features are possible with the external solution: OpenNotifier with Mobile Office Integration

OpenCom 1000, © 2006 DeTeWe Systems GmbH OpenCom 1000 CLIP based Routing A new feature of OpenAttendant 500

OpenCom 1000, © 2006 DeTeWe Systems GmbH AutoAttendant, CLIP based Routing »External callers could be identified by their CLIP and will be routed automatically »Solution, e.g. for nationwide or international customer care –Each caller dials the same phone number –Callers from germany (0049) will be routed to the german customer care –Callers from sweden (0046) will be routed to the swedish customer care »From Release 4.0, CLIP based Routing is part of the integrated solution of OpenAttendant 500

OpenCom 1000, © 2006 DeTeWe Systems GmbH CLIP based Routing, OpenAttendant 500, functionality PSTN

OpenCom 1000, © 2006 DeTeWe Systems GmbH AutoAttendant, CLIP based Routing, functionality »Destinations of Routing –Extensions –Hunt groups –ACD-Systems (phone number/ extension) –external phone numbers »At the destination, always the caller ID is displayed »If the destination is an external phone number with costs, the charges will be counted at an adjustable extension.

OpenCom 1000, © 2006 DeTeWe Systems GmbH AutoAttendant, CLIP based Routing, limits »50 telephone numbers for CLIP- recognition in the AutoAttendant (additional to CLIP based Callback) »Telephone numbers can be –Complete telephone numbers –Parts of telephone numbers –Parts of telephone numbers with wildcards * and ?

OpenCom 1000, © 2006 DeTeWe Systems GmbH OpenCom 1000 OpenMyDirectory 500 The personal phone book of OpenCom 1000

OpenCom 1000, © 2006 DeTeWe Systems GmbH OpenMyDirectory 500, personal phone book »The personal telephone book for 2000 entries (6000 phone numbers) –For all users with a system phone –From Release 4.0 of OpenCom 1000 »OpenMyDirectory 510 –With overall 100 entries, no licence »OpenMyDirectory 530 –With overall 1000 entries, licenced and with costs »OpenMyDirectory 550 –With overall 2000 eintries, licenced and with costs

OpenCom 1000, © 2006 DeTeWe Systems GmbH OpenMyDirectory 500, personal phone book, functionality »Thís feature is add on to the central phone book »All personal numbers becomes part of the central phone book »Only the owner of the personal entries is able to see and to use these numbers. »Handling of these personal numbers with the well known phone book function-key (ABC- key)

OpenCom 1000, © 2006 DeTeWe Systems GmbH OpenMyDirectory 500, personal phone book, functionality »It is possible to build different groups with a quantity of entries –e.g.. the marketing group has 20 entries per member –e.g. the sales group has 40 entries for each extension »Administration of entries and phone numbers online with a WEB-Browser –The user must have an access status, arranged in the user management of OCW (OpenComWeb) –An administrator is able to handle the entries and phone numbers for a group, or for all users.

OpenCom 1000, © 2006 DeTeWe Systems GmbH OpenMyDirectory 500, personal phone book, limits »2000 entries per OpenCom 1000 –An entry is a name –per entry  name, with max. 16 digits,  first name, with max. 16 digits  3 phone numbers,  with 24 digits per number  with sign for private, office and mobile  tip: the number of displayed digits at the system phones depends on the phone itsself »Altogether, additional to the central phone numbers, 6000 personal phone numbers are available

OpenCom 1000, © 2006 DeTeWe Systems GmbH OpenCom 1000 PickUp with display indication Upgrade the feature PickUp

OpenCom 1000, © 2006 DeTeWe Systems GmbH PickUp, with display indication »Better sales approach for people, who picked up the call. »Upgrade the existing feature PickUp »From Release 4.0 of OpenCom 1000 »All members in a PickUp group get an informationen in their display –phone number/ name of the calling party (CLIP) and –the phone number of the called extension

OpenCom 1000, © 2006 DeTeWe Systems GmbH PickUp, with display indication, functionality »The feature is switchable for each member in the PickUp group –with display indication, with special information tone –with display indication, without special information tone (Default) –display indication off »The feature is independent from the feature ´PickUp in a Team´ (for which you need team keys on the phone)

OpenCom 1000, © 2006 DeTeWe Systems GmbH OpenCom 1000 Demo licence Features for testing

OpenCom 1000, © 2006 DeTeWe Systems GmbH Demo licence »First trying, then buying »Licence for 30 days, for all features and integrated solutions in the OpenCom 1000, which are protected by licence »From Release 4.0 of OpenCom 1000 »Unique activation for –OpenVoice 500, OpenACD 500, OpenAttendant 500, OpenSIPline 500, OpenMyDirectory 500 –Wake up –Call charge data recording –every CI licence (e.g.. Hotel, PIN-Telephony, CI-Net)

OpenCom 1000, © 2006 DeTeWe Systems GmbH OpenCom 1000 Upgrade conditions HW conditions for Release 4.0

OpenCom 1000, © 2006 DeTeWe Systems GmbH Upgrade conditions »OpenCom 1010 –No changes in HW for the OpenCom 1010 »OpenCom 1100/ 1200/ 1300 –The new Release 4.0 always requires a MC2 as the central control module –All other control modules can be of type MC1or MC1a or MC2. »That means, before upgrade an existing OpenCom 1100/ 1200/ 1300, have a look to the central control module.