Quality Improvement and Change Management Unit Engagement Workshop

Feedback sheet Please register for the Consumer, Carer and Community Network Feel free to provide feedback and suggestions for the Framework review throughout the workshop today

WA Health Consumer, Carer and Community Engagement Framework Developed in 2007 to assist WA Health implement meaningful consumer, carer and community engagement strategies

WA Consumer, Carer and Community Engagement  Since the Framework, engagement activity has increased but there are many other drivers of this (eg accreditation)  Currently there are a variety of engagement activities occurring state wide in many sectors

Review of the Framework A revised Framework needs to: Align with updated strategic plans, standards, frameworks and charters Clarify engagement outcomes and how to measure these Consider Aboriginal, CALD, Disability, Youth and Mental Health populations

Previous Evaluations and Feedback  2008 audit of engagement  2013 engagement evaluation  2014 stakeholder consultation  2014 Working Group  2015 Consumer Workshop

National Frameworks

WA Engagement Resources  Many Consumer, Carer and Community engagement frameworks, guidelines, strategies, toolkits and resources throughout WA hospitals and health services  Currently work is being done at the Clinical Senate level

Consultation Plan  Engagement Workshop  Consumer, Carer and Community Network  Focus Groups  WACHS Engagement Workshop  Survey  Aim to have a draft Framework in 6 months

Engagement Workshop For each question:  Group discussion  Nominate a scribe and spokesperson  Write down responses to the question  Spokesperson to communicate one main point to the Workshop group

Discussion Questions 1.Do we need a WA Health Consumer, Carer and Community Engagement Framework? (WHY or WHY NOT) 2.How will you use the Framework?

Discussion Questions 3.What should the Framework look like? 4.What are some of the challenges to effective engagement?

Engagement Workshop