BP Centro Introduction and market entry to North-East Europe

HR Objectives & Policies

BP Values BP has common company values Group values cover all activities within BP Group values are supposed to be kept constant, additions rather than changes In every location, without exceptions Some local customization in practical level procedures is acceptable

To give certain standards and guide the way of behavior Development of company-wide rules for all our employees helps to set and achieve consistently high standards of behavior In every location, without exceptions Some local customization in practical level procedures is acceptable

BP has currently 18 group values under 3 categories Performance –Compliance with laws and ethics –Continuous improvement –Internal targets –Risk, no individual preferences –Human capability and technological investments –EMPLOYEE TREATMENT Fair treatment with respect and dignity Employee responsibilities, feedback Inclusion of individuals from diverse backgrounds Non-discriminative selection, recruit, development and promotion Employee reward in relation to performance / achievements

Health, safety and environment –Health and safety –Environmentally sound operations –Transcending environmental progress Contribute to human progress, protection and improvement of nature External relationships –Mutual advantage –Social impact –Human rights –Transparency –Government relations and influence

Code of conduct Code of conduct is used communicate these values to employees (COC covers 5 areas) –health, security, safety and the environment –employees –business partners –governments and communities –company assets and financial integrity Any employee who fails to follow these values might be dismissed

General policies PB-Centro Organizational rather than individual goals Team work important Rewards based on achievement Continuous change and improvement in both organizational and individual level Values stable; response to customer, organizational and employee needs Integrated with regional customization

Mission statement BP-Centro ”To be a major player which both internal and external stakeholders respect and relay on and to which competitors will benchmark themselves”

Operational goal; “To be the first in the market area to provide the new business concept with additional value for both retailers and consumers” Become a top service provider with strong brand image in the whole market area HR policies and management will be a key component in these operations

Corporate culture In line with the general values Will be built to fit the regional specifications Written policy, communicated effectively Focus on: –Customer satisfaction –Employees –Achievement and improvement –Openness

Effective communication policy to both ways Participation and ideas are encouraged Conflict avoidance through openness Company language is English, local languages used regionally Management style is applied to the local preferences

Promotion policies BP-Centro Promotion from within the organization preferred The business field characteristics in the area limit the applicability –Initial stage; N/A –Long term; organization structure No forced location transfers Long-term organization benefit will be priority, new blood has advantages

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