© Copyright 2004 Frost & Sullivan. All Rights Reserved. CRM Markets for the U.S. Pharmaceuticals Industry Enterprise Analytics Offers Unprecedented Opportunities.

Slides:

Advertisements

Similar presentations

© Copyright 2002 Frost & Sullivan. All Rights Reserved. U.S. Leading Ophthalmic Diseases Markets Untapped Patient Base Holds New Opportunities for Participants.

Advertisements

© Copyright 2002 Frost & Sullivan. All Rights Reserved. Indian Brake Friction Parts Aftermarket Vehicle Manufacturers Entrance into Aftermarket Intensifies.

Strategic Analysis of the U.S. Infusion Pumps Market

© Copyright 2002 Frost & Sullivan. All Rights Reserved. North American Rebuilt Transmission and Engine Aftermarket Longer Warranties Boost Consumer Confidence,

Medical Devices Analyst Team

World Proteomics Sample Preparation Market Industrialization of Biological Proteomics Research Drives Growth of Sample Preparation Technologies “Emphasis.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. Southeast Asia and Australia Uninterruptible Power Supplies Markets Revival of Economy and Advanced.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. World Cable Modem and Head-end Equipment Markets New Applications Spark Demand for Cable Modem.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. U.S. Commercial Firewall Markets The Evolution Towards a Value-Added Feature “Firewall manufacturers.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. World Mobile Gaming Markets Gaming Provides Important Opportunities for Mobile Network Operators.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. U.S. Radiopharmaceuticals Markets Novel Radioisotopes Revitalize Marketplace “The introduction.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. World VoIP Test Equipment Markets Complexity of VoIP Networks Drives Test Equipment Sales "Complexity.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. Pan Asian Magnetic Resonance Imaging (MRI) Equipment Markets Demand for Economical Units “Growth.

World Alkaline and Zinc Air Battery Markets Battery Manufacturers Set Sights on New Application Segments “Participants are trying to capitalize on the.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. U.S. Select Cardiac Risk Test Market End User Education Creates Growth Opportunities “With efficient.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. North American Building Automation System (BAS) Communication Protocols Quest for Technological.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. North American Pneumatic Component Markets: End-User Survey and Analysis End Users Demand High.

U.S. Blood Banking Industry Food and Drug Administration (FDA) Regulations Limit Donor Pool, Multiply Costs "In an effort to curtail the spread of mad.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. U.S. Botulinum Toxin Emerging Markets Under-Treated Disease States Create Strong Market Opportunity.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. U.S. Hemostat, Tissue Sealant, Tissue Adhesive, and Adhesion Prevention Product Markets Advanced.

World Cancer Assay Markets Human Genome Project Drives Industry Developments “The Human Genome Project has generated a tremendous amount of information.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. U.S. Laboratory Information Management Systems Market Rising Number of Computerized Laboratories.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. North American Constant Velocity (CV) Driveaxle and Boot Kit Aftermarket Acquisitions Key to Increasing.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. Asian Generic Pharmaceuticals Markets Market Conditions Encourage Significant Growth “Prospects.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. Indian Clutch Plate Aftermarket Growing Vehicle Population Bolsters Demand for Clutch Components.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. North American IP Contact Center Markets Industry Evolution Demands Channel- Blending Functionalities.

World Voice-over Internet Protocol (VoIP) Over Satellite Services Markets VoIP Over Satellite Brings Services to Untapped Markets “Advancements in VoIP.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. U.S. Moist Wound Dressing Markets Product Innovation Stimulates Demand "A strong focus on product.

U.S. Asthma Therapeutics Market New Product Classes Offer Significant Growth Opportunities “The emergence of leukotriene modifiers and combination therapies.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. U.S. and European Digital Radiography Markets Long-Term Savings Key to Attracting Cost-Conscious.

World VXI and PXI Test and Measurement Equipment Markets Increasing Pressures on Cost of Testing Support VXI and PXI Equipment “The VXI consortium and.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. U.S. Hospitals’ Wireless Local Area Network Markets Wireless Networks Create Healthy Niche in Hospital.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. U.S. Computational Software Markets for Discovery Phase Research in Life Sciences Need for Research.

E-Commerce Strategies for Utilities Software Becomes Key in Successful Internet Ventures "The Internet is just a network for connecting different utilities.

U.S. Nuclear Medicine Markets Expanding Reimbursement Policy Boosts PET Scanner Revenues "The dedicated PET market had it most successful year in 2000.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. World DC Power System Markets Network, Voice, and Data Equipment Drives Demand for Power Protection.

U.S. PET and PET-CT Markets Creating new growth opportunities through division and specialization “The PET market continues to be vibrant while taking.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. U.S. Contrast Media Markets Increasing Procedure Volume Raises Demand for Contrast Media “The volume.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. U.S. Lipid Regulators Markets New Clinical Trials Should Spark Interest in Lipid Regulators "A.

U.S. Web Content Management (WCM) Markets Participants Are Challenged to Meet Specific Needs With Generic Products “WCM providers that want to increase.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. Indian Automotive Piston and Piston Rings Aftermarkets Technological Superiority Critical to Aftermarket.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. World Signal Sources Markets Continued Expansion of Telecommunications Markets Sustains Industry.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. U.S. Emerging Satellite Applications Markets Promising Markets Evolve for Emerging Satellite Applications.

World Radio Frequency (RF)–Location/Tracking System Markets New Breed of Real-Time Asset Management Solutions Creates Dynamic Opportunities “Manufacturers.

U.S. Osteoporosis Diagnostics Markets New Peripheral Technologies Drive Market Growth “The introduction of peripheral bone densitometers, which measure.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. World Audio Conferencing Bridge Markets Markets Set for Comeback in 2002 “Industry growth will.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. World DC Power Systems Market Power Supplies and Batteries Group End-Users’ Shift to Lower Power.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. Product Lifecycle Management (PLM) Markets for Life Sciences Product Document Management (PDM)

© Copyright 2005 Frost & Sullivan. All Rights Reserved. Strategic Analysis of the North American Aftermarket for Selected Mounted Accessories Intensive.

© Copyright 2005 Frost & Sullivan. All Rights Reserved. U.S. ECG and Cardiac Monitoring Products and Services Markets Adopting Event Monitoring systems.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. U.S. Emerging Wireless Markets for Patient Care Healthcare's Continuous Need to Provide More for.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. Next-Generation U.S. Mobile Office Markets IT Group Understanding the Unique Needs of End-User.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. World VoIP Test Equipment Market Increasing VoIP Deployment by Private Enterprises Spurs Demand.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. World VoIP Monitoring Solution Markets Increased VoIP Deployments Spark Interest from Service Providers.

© Copyright 2005 Frost & Sullivan. All Rights Reserved. World Wireless Communications Test Equipment Markets Need for Stable 3G Services Creates Demand.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. World Outbound Dialing Market Software-based Outbound Dialing Systems Are Gaining Significant Momentum.

© Copyright 2003 Frost & Sullivan. All Rights Reserved. Medical Devices Group “Spurred by growing awareness, availability of sophisticated self-monitoring.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. Automation Company Strategies in China Flourishing Chinese Markets Compel Automation Companies.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. U.S. Data Storage Management Markets for Healthcare Data storage management solutions essential.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. The North American Calibration Services Market Many Leading Participants Consolidated their Positions.

© Copyright 2003 Frost & Sullivan. All Rights Reserved. North American Enterprise IP telephony Markets F ICT Acceptance of IP Telephony.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. North American Automotive Glass Aftermarket Automotive Aftermarket Subscription 9801 Transportation.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. U.S. Patient Scheduling Systems Markets for Healthcare Healthcare and Life Sciences IT Group “Information.

U.S. Voice Web and Voice Access to Data Services and Applications Markets “ Speech technologies are enabling the development of a variety of consumer and.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. U.S. Electronic Medical Records Markets for Inpatient and Ambulatory Care EMRs’ Potential for Error.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. World Generics and Biogenerics Markets Regulatory and Patent Uncertainties Constrain Development.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. North American Telephony-Based Speech Technology and Solution Markets Increasing Variety of Packaged.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. World Military Avionics Market - Military Air Transport and Special Mission Aircraft Markets COTS.

© Copyright 2005 Frost & Sullivan. All Rights Reserved. North America CRM Analytics Markets Shift from Product-centric to Customer-centric Strategies calls.

Presentation transcript:

© Copyright 2004 Frost & Sullivan. All Rights Reserved. CRM Markets for the U.S. Pharmaceuticals Industry Enterprise Analytics Offers Unprecedented Opportunities for Customer Resource Management (CRM) Healthcare and Life Sciences IT Group “Enterprise analytics gives a 360-degree view of product and brand sales patterns, ensuring that vendors are able to derive the maximum benefit from any CRM system.”

© Copyright 2004 Frost & Sullivan. All Rights Reserved. Industry Trends Since SFA is a saturated market, vendors look at other tools to shore up business with customers Customers demand better ROI from the use of commercial-grade CRM products Vendors migrate towards embedded business intelligence products as the next value proposition for CRM in 2004 Large opportunity by cross-selling to current ERP customers Systems integrators to benefit greatly from enterprise integration of CRM/ERP

© Copyright 2004 Frost & Sullivan. All Rights Reserved. Key Features Frost & Sullivan Provides: Detailed insights into recent developments and trends Drivers, restraints, challenges, and strategic recommendations Analyst insights on ‘hot topics’ and emerging applications Market sizing and competitive analysis Market forecasts and opportunity analysis

© Copyright 2004 Frost & Sullivan. All Rights Reserved. What We Offer Regional Coverage: the United States Proven methodology encompassing extensive primary and secondary data and research Focused information and strategies that cover business and technology issues Credible data and analysis highlighting industry dynamics Winning strategies to help you create precise business plans

© Copyright 2004 Frost & Sullivan. All Rights Reserved. Who Will Benefit? Current Market Participants Find out how you compare to the competition Assess current and future drivers and restraints Determine and exploit new market opportunities New Entrants Analyze challenges associated with the industry Calculate time scales for strategy implementation Position yourself to capitalize on the market’s unmet needs Investment Community Analyze long-term strategies of CRM vendors Determine which participants will outperform the competition Assess attractiveness of investing in CRM

© Copyright 2004 Frost & Sullivan. All Rights Reserved. What’s Included SFA applications markets Business Intelligence/analytics tools markets CRM call center and campaign management service markets

© Copyright 2004 Frost & Sullivan. All Rights Reserved. Cap Gemini C3i, Inc. Cognos, Inc. Dendrite IBM, Inc. Key Market Participants Oracle Corp. People soft SAS, Inc. Siebel Systems Unisys, Inc.

© Copyright 2004 Frost & Sullivan. All Rights Reserved.  Call toll free: 877 GO FROST ( )  Fax toll free:   Visit: For More Information