Utilising Digital Technology to Increase Efficiency - Maximise Capacity Improve the Patient Experience 0

Agenda for Today’s Presentation Introductions Setting the Scene Zesty Journey to Date Product Demonstration Making a Difference Q&A - Next Steps 1

Zesty Introductions Stuart Johnston - Chief Commercial Officer T: James Osborne - Account Director T:

It’s an on-line Digital World we live in... 3

So, why in the is there so much? 4

Room for improvement?

The NHS Business Plan

Most popular on-line activities Percentage of internet users who reported this activity Send or read - 92% Use search engine to find information - 89% Search for a map or driving instructions - 86% Research a product or service before buying - 81% Check the weather - 80% Look for health/medical information - 75% Read the news - 73% Buy a product - 71% Confirm or make travel reservations - 64% Seek information on a specific medical condition - 58% 7

Zesty brings the Digital World to Healthcare By connecting patients to healthcare providers on-line making booking & managing appointments convenient, fast and simple.

9 Zesty Cross Platform Patient Engagement

10 Zesty Journey to date Live in the UK & Holland Publishing 80,000 appointments each month 3,500 + subscribing health professionals 14 UK NHS walk in clinics live 6 major UK hospitals in development (NHS & Private) Live in 15 healthcare verticals 10,000 + booked appointments per month

Live on-line Zesty demonstration Let’s find and book an NHS appointment! 11

The Difference Zesty Makes Hospital Capacity & Efficiency Improvements – At Central & North West London On-line booking has meant increased patient demand by 27% – At Guy’s & St Thomas’ 42% reduction in telephone call volumes to Sexual Health Services Savings of over £20k per month (based on £11.00 cost per call) Telephone call answer rate now increased from 38% to 85% Reduction in bookings by 100 per week (£7.00 to administer each) “On-line booking (Zesty) has allowed us to plan our service better, increase patient satisfaction and enable patients to secure an appointment to see us outside of office hours” Richard West, Operational Development Manager, Chelsea & Westminster Hospital 12

The Difference Zesty Makes Better Patient Engagement Maximises Revenue Generation – Overnight drop in DNA rates – Cancelled or missed appointments re-cycled – Letter and postage costs significantly reduced – Staff administration costs saved – Clinics/Theatres able to offer additional capacity – Patients given on-line access to pre-visit questionnaires etc – Friends and Family surveys/patient feedback increased on-line 13

Online (web) Booking / calendar 2-way Notifications (SMS / push / / consumer calendar) Patient response monitor (CSR Tool) My Zesty Patient bookings history / patient feedback / mapping & directions Can be hosted on the Zesty domain or any 3 rd party domain Intuitive, easy to use visual system. Support for any number of clinical service types and sub types / practitioners Available as a white label solution via API Intuitive, easy to use visual system. Direct integration into device calendar, maps and notifications Event based notification system, agnostic of message type 2 way support to trigger further messages and / or actions Stand alone cloud based app (IE 8 Supported) Central view of all patient responses and status prior to booking time Bookings history, available cross device for both past & future appointments. Event based patient feedback capture. Powerful mapping, not just via smartphone / web mapping software but also mapping within large buildings. Clinic Diary Intuitive stand alone inventory management diary Cloud based browser (IE8 supported) appointment management diary. New appointments added with one click Full management of patient bookings Clinic Sidebar Intuitive stand alone inventory management application – dual use PC application designed to run alongside an existing diary (dual view) Just 90Px wide Ability to intuitively add new appointments via batch process Direct API Integration with any available 3 rd party PAS / PMS Direct and seamless integration into the Zesty online / mobile app calendar Free slots automatically published / removed HL7 & VPN compliant Powerful visual analytics and reporting Visual reporting, supporting all chart and table types Ability to define custom metrics (user defined) Ability to create regular reports Export to popular formats (csv, PDF,) Real time wait management (beta) Informs patients of delays to their booked appointment. Provides constantly updating wait time indication Supported via smartphone app and SMS Uses geo-location to predict patient arrival time (smartphone) Smartphone (iOS & Android) Booking / calendar Suitable for stand alone or ‘walk in’ clinics 14 THE ZESTY PATIENT ENGAGEMENT PLATFORM Discrete Modules

Thank you Any Questions? 15