©2012 THE ADVISORY BOARD COMPANY ADVISORY.COM Gaining Provider Feedback In February – March 2014, we administered a medical staff survey to employed & LMG providers, independent active providers and courtesy & affiliate providers at Legacy Health. Your feedback is critical to helping us make Legacy Health a best-in-class place for providers to practice medicine. Thanks to your commitment and willingness to provide your opinion, we were able to surpass our 2012 medical staff survey response rate by 3.5% and collect data from 1,199 providers Medical Staff Engagement Survey Results Survey Solutions Physician Engagement Overall Engagement Relative to Physician Engagement Survey Benchmark Engagement Profile Legacy Health has focused on addressing provider feedback from the 2012 survey. Our efforts resulted in statistically significant improved scores in key areas which were identified as improvement opportunities on our previous survey. We are thrilled with these results, but our work is not finished – we are committed to furthering these efforts across Tracking Performance in 5 Key Areas

©2012 THE ADVISORY BOARD COMPANY ADVISORY.COM Participation Legacy’s leadership team, in conjunction with the Advisory Board, conducted extensive analyses on the data to identify the prevalence of system-wide opportunities for improvement across major respondent groups. Consideration was also placed on available resources, current efforts underway, and strategic priorities. Based on these analyses, Legacy Health’s administrative and medical staff leadership have decided to focus provider engagement efforts on the three priority areas listed below: Where are we focusing our efforts? Implement strategies for widespread physician engagement and input into the next phase of developing Legacy Health Partners Expand opportunities for physician participation in strategic planning Proactively identify and promote clinical and operational process improvement opportunities Education Develop new physician leadership academy courses based on feedback from medical staff Enhance educational curriculum to support physicians interested in leadership roles and those new to their roles (e.g. MEC members, Legacy Health Partners board & work group leaders) Create educational opportunities that can be strategic differentiators (e.g. performance excellence, cultural competence, etc.) Communication Develop Physician-Administration Compact Enhance and customize eDocTalk to meet a variety of audience needs Create a physician portal that serves as a ‘one stop’ for crucial industry, organization and clinical information Support existing and new efforts to increase communication between providers (site-based interdisciplinary events, targeted outreach) Questions? Feedback? Improvement Ideas? We want to hear from you! Contact Jenny Robinson at or to learn Survey Solutions Physician Engagement Top Survey StrengthsTop Survey Opportunities I have the right amount of autonomy in managing my individual practice. This hospital is pursing an effective EMR/EHR strategy. The actions of this hospital’s executive team reflect the goals and priorities of participating clinicians. This hospital is open and responsive to my input. 1 I am interested in physician leadership opportunities at this hospital. I have the information I need to assess my productivity and care quality. I have good working relationships with clinicians in my principal practice area. I have good working relationships with clinicians in the organization outside of my principal practice area