Staff Management & Principles Ashley S. Reddell, OD Heart of America Contact Lens Society

About me Born & raised in Haysville, Kansas Graduated from KU --- Rock Chalk! Worked for an optometrist Graduated from Southern College of Optometry in Memphis, TN Worked for an optometrist Completed residency in pediatrics Visited offices all over the country Joined 2 doctor private practice in Leavenworth, KS Husband joined the practice 1 year later

Course Objectives Take home team building activities to implement in the office Understand the trickle down effect: how every staff member’s performance effects the next member of the team Discuss strategies for handling change in a fast- moving field Take home some “best practices” for keeping staff motivated and engaged

Team Building Activities Examples: Puzzle Game Good and Welfare

Accepting Change The only thing constant in life is CHANGE Accept change gracefully Be weary of Negative Nancies Weed them out in the interview May be good at their job, but if affecting the team morale it may not be worth it in the long run

Best Practices The Eye-5 Award Given for going above and beyond the call of duty with patient care, customer service, or help with other staff Staff selected award? The winner selects the next week’s winner Doctor selected award?

Best Practices Bright Idea Box Suggestion box Form: idea, how your idea will positively impact the practice by Saving the office money Enhancing patient care Enhancing customer service Anonymous optional $25 award for best idea each month

Best Practices Staff Meetings Need to be scheduled on a regular basis. Weekly? Bi-weekly? Morning prep sessions? Monthly? All day staff meeting annually

Best Practices Staff Meetings Provide education Invite reps (pharm, CL, lab) Doctor presentations Training time on new products/office changes

Best Practices Keeping it Real! Talk Real Numbers Everyone in the office should know how the office is doing Number of office visits per week Exams performed per week % new patients per week Insurance tracking What % is VSP vs. Tricare vs. ?

Best Practices Keeping it Real! Talk Real Goals Staff should be included in practice goals Whatever is important to the office should be made into a goal Deposits Avg. eyewear sale, Frames sold AR/Transitions goals Etc. Etc. Talk Real Rewards Bonused based on hitting goals

Best Practices Pay Check Messages Write nice notes on pay stubs for a job well done Use specific examples Don’t write on every check, every week. Should be done when staff goes above & beyond

Best Practices It’s all about the little things CandyGrams Starbucks cards Happy hour slushy run

Questions? Contact Info…. is best.