Limitless communication on long-haul flights Lufthansa FlyNet ®

Lufthansa FlyNet ® September 2010 Seite 1 Lufthansa FlyNet ® – the first broadband internet service on long-haul flights  Working with partner Panasonic Avionics Corporation, Lufthansa is the first airline to implement a broadband internet service on board long-haul flights: FlyNet ®  Thanks to outstanding performance and transmission speed, FlyNet ® provides passengers with a unique surfing experience  In all classes: once cruising altitude is reached, First, Business and Economy Class passengers can go online  Starts 2010: on selected North Atlantic routes  Until end 2011: phased expansion to the entire long-haul network

Lufthansa FlyNet ® September 2010 Seite 2 Lufthansa FlyNet ® – full freedom to communicate on board via WLAN  Unlimited use of the internet brings flexibility in terms of time and location  Unrivalled good connection with high transmission speed, comparable to that offered at a public hotspot  Passengers can access their company intranet (Virtual Private Network)  s can be sent and received without delay, even with large file attachments  Online access via the free FlyNet ® portal to the latest news from business, politics, sport and society – updated up to every 15 minutes

Lufthansa FlyNet ® September 2010 Seite 3 Lufthansa FlyNet ® – full freedom to communicate on board via GSM too  From spring 2011 also via GSM: - send and receive SMS/MMS messages - synchronisation of smartphones such as Blackberry, PDA, etc.  The ability to make mobile phone calls on board has been disabled in response to the wishes of a majority of our customers

Lufthansa FlyNet ® September 2010 Seite 4 Lufthansa FlyNet ® – simple and flexible  The FlyNet ® sign on board indicates: The service is available here  The service provider for the FlyNet ® WLAN service is Deutsche Telekom  Access is possible via any WLAN-enabled device (e.g. laptop or smartphone)  On opening the browser, the passenger is connected directly to the free FlyNet ® portal  There they will find the latest news as well as information on the service offer

Lufthansa FlyNet ® September 2010 Seite 5 Lufthansa FlyNet ® – a variety of ways to pay  Billing without an account by credit card or by redeeming Miles & More miles: HotSpot Pass Sky 1 hr:€10.95 or 3,500 miles HotSpot Pass Sky 24 hrs:€19.95 or 7,000 miles - HotSpot Pass Sky 24 hrs: use possible even after the flight in Lufthansa lounges or on other flights equipped with FlyNet ® - the passenger receives an invoice by directly after purchase  Billing also possible via Deutsche Telekom or affiliated roaming partners: - prices in accordance with customer’s individual contract - billing via customer’s monthly internet/telephone statement Introductory Offer: Until 31 January 2011 Lufthansa customers will be able to surf without limit and without charge.

Lufthansa FlyNet ® September 2010 Seite 6 Lufthansa FlyNet ® – impressively simple even with GSM  To use the GSM services, available from spring 2011, passengers will be able to switch on their GSM/GPRS-enabled device when the aircraft reaches cruising altitude  The only prerequisite is a roaming agreement between their mobile phone service provider and AeroMobile  Prices are set by the passenger’s relevant mobile phone service provider and are based on international roaming charges  Billing is via the passenger’s next mobile phone statement  The ability to make phone calls on board via GSM has been disabled

Lufthansa FlyNet ® will excite your customers. Thank you for your attention.