Banda Ramadan-Introduction1 Communication Skills (603281) Introduction to communication skills

Banda Ramadan-Introduction2 Course Objective Develop an appropriate concept of the communication process Understand the components of communication process Develop an understanding of the process of Designing a Communication Develop an understanding of communication Types Build appropriate Listing skills

Banda Ramadan-Introduction3 Course Objective Oral communication skills Written communication skills None verbal communication skills Team and group communication Time management skills Job hunting skills ( searching for jobs, writing resumes, job interviews, follow up letters and job offers)

Banda Ramadan-Introduction4 Assessment of student progress Presentation ( you will be asked to give a minutes presentation) Team and group communication Assignments Examination

Banda Ramadan-Introduction5 Course Web Site The e-learning site of the university: All materials for the course will be on the e-learning site Now lets start

Banda Ramadan-Introduction6 The communication process Objectives: –What is communication ???? –Components of communication process –Types of communication skills –Sender/receiver (some considerations)

Banda Ramadan-Introduction7 Communication Communication is a process that allows people to exchange information by several methods. Exchange requires feedback. So it is the process of people sending and receiving information through some channel

Banda Ramadan-Introduction8 Main Components of communication 1. Sender 2. Message 3. Communication Channel 4. Receiver 5. Feedback 6. Appraisal of the communication process SenderMessageReceiver

Banda Ramadan-Introduction9 Components of communication (cont) The Sender refers to the initiator of the communication process, the original emitter of the message who expects a response to it The Message is the final interpretation of the subject of the communication process expressed in words, signs or symbols.

Banda Ramadan-Introduction10 Components of communication (cont) Communication Channel is the path through which the message passes from the moment it leaves the sender to the moment it reaches the final destination – the receiver- –Formal channel: is the channel set by the organization according to its system of communication –Informal: is the channel that result form common social relationships within the organization or its outsides environment not necessarily consistent with the system of communication adapted by the organization.

Banda Ramadan-Introduction11 Components of communication (cont) The receiver is the person who stands at the other end of the communication process Feedback: response from the receiver, the response may be a direct answer to the message or a clear promise to answer. Appraisal of the communication process: enables us to evaluate the communication process by checking if its objectives have been achieved.

Banda Ramadan-Introduction12 Communication skills Types of communications: –Oral communication –Written communication –Non-verbal communication

Banda Ramadan-Introduction13 Oral communication Oral communication: is the information expressed in words and transmitted in speech. It refers to oral or spoken communication rather than written communication (ex: meeting, interview ) With oral communication you must have the ability to explain and present your idea in clear language, to diverse audience

Banda Ramadan-Introduction14 Oral communication (cont) You must have the ability to design your delivery to a given audience, using appropriate styles and approaches, and understanding of the importance of non-verbal signs in oral communication.

Banda Ramadan-Introduction15 Written communication Written communication refers to information expressed in words, symbols, or signs but in writing In written communication you must have the ability to write effectively in a range of contexts and a variety of different audience and purposes, with a command language.

Banda Ramadan-Introduction16 Written communication (cont) It includes the ability to tailor your writing to a given audience, using appropriate styles and approaches. It also includes electronic communication such as SMS, , discussion boards, chat rooms, and instant messaging

Banda Ramadan-Introduction17 Non-verbal communication Non-verbal communication refers to information expressed through using body language, signs, tones of voice, gestures, facial expressions, or attitudes, and also the use of pictures, icons, and symbols.

Banda Ramadan-Introduction18 Sender and receiver (some considerations) Communication skills Attitude Knowledge level Culture Social structure

Banda Ramadan-Introduction19 Communication skills Sender –Writing –Speaking Receiver –Reading –Listening

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Banda Ramadan-Introduction21 Attitudes Sender –Attitude about themselves –Attitude about the audience –Attitude about the topic Receiver –Attitude about the sender –Attitude about the topic

Banda Ramadan-Introduction22 Knowledge level Sender –Educational level –Experience with the topic –Use of terms and explanations Receiver –Educational level –Knowledge of the subject

Banda Ramadan-Introduction23 Culture Differences Religious believes Local and traditional customs Personal interactions gestures

Banda Ramadan-Introduction24 Social structure Position of sender and receiver in relation to each other Who has the authority Who has the power

Banda Ramadan-Introduction25 Summary What is a Communication process Components of communication process –Sender, message, channel, receiver, feedback, appraisal. Types of communication skills –Oral, written, non-verbal Considerations for sender and receiver –Communication skills, attitude, knowledge, culture, social structure