VOLUNTEER MANAGEMENT: BUILDING YOUR SKILL-BASED VOLUNTEERS (SBV) CORPS Janet Wright, Strategic Initiatives Manager Dawn Malone, Caesar’s Corporate Office, HERO Chair Skills-Based Volunteers~ A Hidden Treasure?

Volunteer Programs National Service Develop partnerships with organizations to use service as a strategy Volunteer Programs Expand Service Opportunities National Service Create greater awareness of service opportunities and the impact of service Create Service Awareness National Service Recognition of volunteers and high quality volunteer programs National Service Support high quality programs through training and technical assistance Service Recognition Strengthen service and volunteer programs Statewide volunteer infrastructure

PRO BONO SERVICE: Using a volunteer’s core professional skills to Provide professional expertise to organizations serving the public good 3 Skills-based Volunteering

WHY are you here today?

AGENDA Two-Sided Coin: The Business Perspective The Nonprofit Perspective How to Make it Work for your Organization Resources

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THE BUSINESS PERSPECTIVE: CHARLES SCHWAB: DAY OF SERVICECHARLES SCHWAB: DAY OF SERVICE 11

THE BUSINESS CASE FOR SKILLS- BASED VOLUNTEERISM What Holds Us Back? Are you ready? How does it work? How do you sell it?  Cost-effective way to build immediate program capacity  A sustainable infrastructure 2011 Deloitte IMPACT survey: 24% of nonprofits have no plans to use SBVs even though 72% strongly agree they could increase social impact with SBV support 90% percent say they need more SBV support. 12

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START WITH YOUR CORE MISSION AND ORGANIZATIONAL GOALS What specific project would help achieve the goal and what is the extent of that project? GETTING THE PROJECT READY—SCOPING TO HELP ACHIEVE A GOAL What are short-term wins for a skilled volunteer? What is the short-term impact for the nonprofit? What is the long-term impact? ACHIEVING IMPACT What project would most help your organization achieve a level of impact and sustainability that you only can yearn for? 14

CATEGORIES OF VOLUNTEER SERVICE 15 Direct Service General Tasks Administrative Leadership Operations

CATEGORIES OF VOLUNTEER SERVICE 16 Direct Service General Tasks Administrative Leadership Operations Service to clients, such as serving food in a soup kitchen, dental hygienist, mentoring, tutoring youth or in-home support for elders, in-take/counseling Facilities work, supporting events, landscape architect Filing, database management, office tools/training Board service, coaching for senior leaders, fund-raising professionals Accounting, marketing, legal, IT, project management and other skills that help the organization function

LET’S GET CREATIVE! 17

Project Definition and Scope 2) Briefly describe the inspiration for the project needs (challenges/ issues you are facing that the volunteer needs to remedy). 3) How will the project fit into overall goals? 3) What are the key deliverables for the project? (Project SBV completes) 2) What is the timing of completion of this project ? Please prepare and include a timeline for project completion with regards to the key deliverables in regards to your volunteer availability. (Please note any vacation or leave, that may affect deadlines)

UNIQUE PROCESSES AND POSITIONS FOR SBVS Skills-based volunteers may require different approaches in your typical volunteer engagement practices Staff may need additional support or training to effectively utilize and manage skilled volunteers Best practice examples? 19

READINESS ROADMAP 20 Where are you on the roadmap? What steps will you add to your SE action plan?

UTILIZE THE PROFESSIONAL SKILLS OF VOLUNTEERS Use the Readiness Roadmap to identify new resources or maximize your existing resources Walks you through each phase of readiness In each phase: –An overview of the primary challenge and why it’s critical –Links to the tools and resources that are helpful in that phase Some sections include volunteer role descriptions –Additional expertise you might find helpful to design and secure the services you need 21

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WHERE DO YOU FIND SBVS?!? Tap Root SCORE LinkedIn Volunteer Match Reno Other professional organizations –PMI Local businesses and corporate programs Other ideas?

WHAT YOU MIGHT BE SAYING NEXT YEAR Back to Business 87% say their project increased their interest in volunteering 91% say they see the project will ‘make a real difference to the nonprofit client’ 92% saw relevancy for professional development 92% are inclined to recommend their company as a great place to work “The overall impact of the project on our ability to meet our mission was outstanding! “ Project: standardized messaging Impact: cost-savings, time savings, and more effective in raising money. “Learned new skills from the skilled volunteers!” Project: Market analysis for earned income venture Impact: Better understanding to evaluate priorities 25

THANK YOU! For a more in-depth organizational change, consider participating in Nevada Volunteers’ Service Enterprise process! Coming to Las Vegas, Fall 2016

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