Radu Boncea – ICI Bucharest Monica Anghel – ICI Bucharest SPOCS – Simple Procedures for Cross-Border Services Bucharest 10 February 2012

The services sector represents around 70% of EU GDP and total employment.

95% of new jobs created in last years are in the service sector

… Imagine a city in Europe. And imagine opening a business in that city.

5 Digital natives / governors convergence Doing business in Europe…

But now we have Points of Single Contact...

EC eGovernment Benchmark 2010 Services Ranking Countries Ranking

according SD without SD Interoperable Services Services Directive SPOCS will help create the next PSC generation!!!

What provides SPOCS? Integration? Interoperability! No...

eDelivery eSafe Company Dossier Citizen ID Company ID eSignature Privacy Current areas of interoperability activity in the EU Transport Infrastructure Transport Infrastructure eDoc Containers eDoc Containers eID legal entities eID legal entities Visible Digital Signatures Syndication, eDirectories Syndication, eDirectories

SPOCS

SPOCS: Syndication  Mapping of equivalent documents and services between Member States  Meta Information Databases (MIDBs) Which documents should I provide? What services should I call?

SPOCS: eServices  Search, access and provision of information regarding the Services Directive and eServices across Member States.  MIDBs + eServices Interoperability Layer (WP4IL) How to improve the usability of my PSC by including cross-border electronic services?

SPOCS: eDocuments  Digital container in a standardized unique format, which contains documents, signatures and Meta-information  Omnifarious Container for e-Documents (OCD)  eIDs + eSignatures (based on STORK and PEPPOL) How to represent, sign and exchange electronic documents?

SPOCS: eDelivery How to exchange e-documents in an asynchronous manner?

SPOCS: eSafe  Store and retrieve e-documents safely  PULL & PUSH interaction with PSC How can I safely store and retrieve e-documents?

Working packages

WP 1 Content syndication, multilingual issues and glosary  Objective: enable content syndication, related to glossaries and the multilingual reality.  27 different MSs, 23 different languages, 3 different alphabets – content syndication + multilingual issues must be qualified.  Cross-border content syndication’s effective implementation needs common ground based on national best practices and open specifications.  Syndication is used to supply SPOCS enabled PSC’s the metadata on the available licenses, procedures and other relevant information available from competent authorities.

WP 2 eDocuments  Objective: enable understanding and recognition of eDocuments and their authentication and validation processes.  Official cross-border documentation needs to be automatically processed regardless of its origin or language.  Documentation needs to be understood by points of single contact and competent authorities and service providers.  Documentation’s authenticity needs to be validated respectively.

WP 3 Interoperable delivery, eSafe…  Objective: enable understanding and recognition of eDelivery systems in different member states.  SPOCS will provide solutions such that competent authorities (CA) and PSCs (Point of Single Contact) of one MS can effectively communicate the outcome of an administrational procedure (usually eDocuments) to a service provider or agency in another Member State.  eSave allows storage + encryption of eDocuments.  Safe’s important role: the interoperability & transferability of its content.  Foreground developed in PEPPOL (technical infrastructure & eSignature) and STORK (eID).

WP 4 Interoperable eService Directories  Overall Objective: enable definition and description of services to a better understanding and recognition  For the implementation of the EU Service Directive it is necessary to find appropriate points of single contact responsible public agencies for the processing of applications  SPOCS will focus on structuring and seamlessly connecting resources and systems (i.e. directory services / relational databases) containing information about authorities and services.

WP 5 Experimenting with Professions  Overall objective: to experiment with the provision of services related to two professions. Real cases of two professions use and customization of: the syndicated content the eDocuments the service provision environment workflows, the information systems, the legal framework, the model processes and the content of the e-Safe.

SPOCS in Romania  The team in Romania is is actively involved in all working packages, but especially in working packages WP1 (Content syndication, multilingual issues and glossary ) and WP4(Interoperable eService Directories).

Romanian PSC  28 November 2011 the Romanian operational PSC ( was launched.  It will ensure an open e-Government for citizens, stakeholders, SME’s and public administration

Romanian PSC

Piloting  On the 1 st of July 2011, SPOCS went live with 5 pilots: Germany, Austria, Italy, Poland Greece  and 3 professions: (“Travel Agent”, “Real Estate Agent” “Master Builder”).

Piloting  PSC release created favorable conditions for piloting in Romania.  The team in Romania must define the procedures concerning the development of a pilot on the “Travel Agent” profession ensuring: Analisys Development Testing Maintenance

The pilots * Second pilot wave go-live progressively from sept-dec 2011

Example: German Travel Agency accessed from Greece Selection & Extraction Retrieval of foreign info Integration of info Available eServices (DE) Available eServices (EL) Available Services (DE) Equiv. Documents (DE) Needed Documents (EL) Service (EL)

SPOCS – General Overview  Simple Procedures Online for Cross-Border Services - Type B pilot-project conducted by CIP Framework Programme ICT PSP launched and co-financed by the European Commission since May 1, 2009  Duration - 3 years( )  Coordinator – CapGeminini BV, Olanda  The project is built on solutions already developed by the EU Member States as a result of the Services Directive (SD) 2006/123/EC.

Simple Procedures Online for Cross-border Services SPOCS consortium consists of 33 partners from 16 Member States (MS) of the EU: SM: national and local public administration: Austria, France, Germany, Greece, Italy, Lithuania, Luxembourg, Malta, United Kingdom, Norway, Netherlands, Poland, Portugal, Romania, Slovenia, Sweden Universities IT service providers Private entities

Romania's participation in SPOCS consortium o Romania is represented in SPOCS by :  National Institute for Research - Development in Informatics (ICI Bucharest)  Center for Advanced Electronic Services (E-CAESAR) with support from the national Ministry of Communications and Information Society (MCSI).

Why is SPOCS important? o Modernization and simplification of administrative procedures o Reducing bureaucracy o Increase transparency in public sector o Improving on-line services o Business opportunities in public sector o Generates benefits for global economic growth and creating new jobs o Product innovation based on open specifications o Stimulates demand for IT products and services

SPOCS deliverables can be found at 1)Business & Consumer End User Group 2)SPOCS vision to cover real need of business Stakeholders 3)Present SPOCS concepts 4)Collaborate with SPOCS through the End user and industry froup 5)Member states with differences in terms of: Organizational aspects (role of PCS /CAs) Centralized or local execution of the services Legal requirements but with similar: Core process flow Security needs Core functionalities Lets discuss how can SPOCS help to find solutions

Information: