WORK Pre Travel– Report Summary and Samples

This document contains unpublished confidential and proprietary information of American Express. No disclosure or use of any portion of these materials may be made without the expressed written consent of American Express. © 2011 American Express Company 2 Drive on-the-spot Savings Report NamePurpose Page Air Savings Opportunity DetailChange traveler behavior and enforce company travel policies by identifying which reservations are non-ticketed and can be changed to realize savings 6 Class of Service DetailEffectively change traveler booking patterns to drive savings by adhering to class of service policy 7 Hotel Potential Room Nights Detail Used for identifying opportunities to book more hotels with the designated agency 8 Table of Contents Drive on-the-spot Savings > Before travel begins, enforce compliance with policy, preferred supplier usage and low fare usage

This document contains unpublished confidential and proprietary information of American Express. No disclosure or use of any portion of these materials may be made without the expressed written consent of American Express. © 2011 American Express Company 3 Assess Program Policy Report NamePurpose Page Traveler Destination DetailIdeal for creating traveler manifests to facilitate meetings and group travel as well as coordinate ground transportation 9 Traveler Origination DetailIdeal for creating traveler manifests to facilitate meetings and group travel as well as coordinate ground transportation 10 Trip Summary by Traveler Detail Used to forecast trip costs and ensure hotel and car reservations are made at the same time as flight reservations, as according to policy 11 Assess Program Policy: >Evaluate and monitor compliance with travel policy, forecast trip costs, facilitate meetings and group travel, and coordinate ground transportation Table of Contents

This document contains unpublished confidential and proprietary information of American Express. No disclosure or use of any portion of these materials may be made without the expressed written consent of American Express. © 2011 American Express Company 4 Manage Company/Traveler Risk Report NamePurpose Page High Risk Country DetailMonitor the use of high risk county destinations and carriers far enough in advance to take necessary action to alter travel plans due to company requirements, safety concerns, or other events that could make travel undesirable. 12 Multiple Travelers on the Same Flight Detail Used to monitor the number of travelers booked on the same flight so that actions may be take to alter plans to meet company policy or avoid emergency situations. 13 Traveler Locator Detail: AirIn the event of an emergency, quickly locate a traveler by flight, destination, passenger name, etc. 14 Traveler Locator Detail: HotelIn the event of an emergency, quickly locate a traveler by hotel location, passenger name, etc. 15 Manage Company/Traveler Risk : >Take action prior to travel such as confirming that travel is truly necessary and communicating the steps required to secure appropriate documentation and health requirements. >In case of an emergency, identify which travelers, if any, are in a specific country or city, on a specific flight or at a particular hotel. Table of Contents

This document contains unpublished confidential and proprietary information of American Express. No disclosure or use of any portion of these materials may be made without the expressed written consent of American Express. © 2011 American Express Company 5 Manage Supplier Contracts Report NamePurpose Page Airline Share by Market Pair Summary Monitor top market usage and change traveler booking patterns to align with the company's contractual obligations 16 Car Rental by City DetailMonitor the usage of car vendors and forecast future bookings to ensure compliance with existing contractual obligations and to negotiate future contracts. 17 Hotel Chain by City DetailEnforce travel policy by ensuring hotel rates are in line with negotiated contracts and that preferred hotel properties are utilized. 18 Manage Supplier Contracts: >Monitor usage of preferred suppliers by supplier type >Change booking behavior prior to travel to adhere to company policies Table of Contents

This document contains unpublished confidential and proprietary information of American Express. No disclosure or use of any portion of these materials may be made without the expressed written consent of American Express. © 2011 American Express Company 6 Air Savings Opportunity Detail Drive on-the-spot Savings Report NameDescriptionPurpose Air Savings Opportunity Detail Provides itinerary details for travelers where Savings Opportunity is greater than $X Change traveler behavior and enforce company travel policies by identifying which reservations are non-ticketed and can be changed to realize savings Quick Tip: Sort by Savings Opportunity to identify travelers who have not booked the lowest fare available.

This document contains unpublished confidential and proprietary information of American Express. No disclosure or use of any portion of these materials may be made without the expressed written consent of American Express. © 2011 American Express Company 7 Class of Service Detail Report NameDescriptionPurpose Class of Service Detail Displays a comprehensive look at the class of service that individual travelers booked or purchased for each flight segment Effectively change traveler booking patterns to drive savings by adhering to class of service policy Quick Tip: Sort by Class Type and Flight Elapsed Time to identify which travelers booked out of policy class of services Drive on-the-spot Savings

This document contains unpublished confidential and proprietary information of American Express. No disclosure or use of any portion of these materials may be made without the expressed written consent of American Express. © 2011 American Express Company 8 Hotel Potential Room Nights Detail Report NameDescriptionPurpose Hotel Potential Room Nights Detail Identifies travelers who booked and/or purchased an air ticket with an overnight stay, but with no associated hotel booking in order. Used for identifying opportunities to book more hotels with the designated agency Quick Tip: Potential Room Nights column identifies the number of nights not booked with a hotel Drive on-the-spot Savings

This document contains unpublished confidential and proprietary information of American Express. No disclosure or use of any portion of these materials may be made without the expressed written consent of American Express. © 2011 American Express Company 9 Traveler Destination Detail Report NameDescriptionPurpose Traveler Destination Detail Identifies those passengers arriving in a particular city and displays the traveler's flight details Ideal for creating traveler manifests to facilitate meetings and group travel as well as coordinate ground transportation Quick Tip: Sort by Destination Airport/Station to identify the number of travelers arriving who might require ground transportation. Assess Program Policy

This document contains unpublished confidential and proprietary information of American Express. No disclosure or use of any portion of these materials may be made without the expressed written consent of American Express. © 2011 American Express Company 10 Traveler Origination Detail Report NameDescriptionPurpose Traveler Origination DetailIdentifies those passengers departing from a particular city and displays the traveler's flight details Ideal for creating traveler manifests to facilitate meetings and group travel as well as coordinate ground transportation Quick Tip: Sort by Origin Airport/Station to identify the number of travelers departing who might require ground transportation. Assess Program Policy

This document contains unpublished confidential and proprietary information of American Express. No disclosure or use of any portion of these materials may be made without the expressed written consent of American Express. © 2011 American Express Company 11 Trip Summary by Traveler Detail Report NameDescriptionPurpose Trip Summary by Traveler Detail Details booked and ticketed PNRs, combining the details of the air, car, and hotel information, including costs, onto one report. Used to forecast trip costs and ensure hotel and car reservations are made at the same time as flight reservations, as according to policy Quick Tip: Sort by Total Cost to identify travelers who have booked the most expensive trips – or check that Hotel Costs and Car Costs are in place (if required at time of booking air travel). Assess Program Policy

This document contains unpublished confidential and proprietary information of American Express. No disclosure or use of any portion of these materials may be made without the expressed written consent of American Express. © 2011 American Express Company 12 High Risk Country Detail Report NameDescriptionPurpose High Risk Country DetailDetails air travel booked to high-risk countries and will display flight information by traveler. As a default, the high-risk countries are defined by the US State Department and are maintained in the American Express database, however, customizable countries defined by the client will be available Monitor the use of high risk county destinations and carriers far enough in advance to take necessary action to alter travel plans due to company requirements, safety concerns, or other events that could make travel undesirable. Quick Tip: In the event of a crisis, filter report for Destination Country to determine whose travel may need to be postponed or cancelled. Manage Company/Traveler Risk

This document contains unpublished confidential and proprietary information of American Express. No disclosure or use of any portion of these materials may be made without the expressed written consent of American Express. © 2011 American Express Company 13 Multiple Travelers on the Same Flight Detail Report NameDescriptionPurpose Multiple Travelers on the Same Flight Detail This report displays flight level information with flight details for each airline flight that has multiple "X" travelers on the same flight. Used to monitor the number of travelers booked on the same flight so that actions may be take to alter plans to meet company policy or avoid emergency situations. Manage Company/Traveler Risk

This document contains unpublished confidential and proprietary information of American Express. No disclosure or use of any portion of these materials may be made without the expressed written consent of American Express. © 2011 American Express Company 14 Traveler Locator Detail: Air Report NameDescriptionPurpose Traveler Locator Detail: AirProvides air itinerary details for a specific traveler based on a quick search using PNR, Passenger Name, Carrier/Flight Number or Destination. In the event of an emergency, quickly locate a traveler by flight, destination, passenger name, etc. Quick Tip: View all in progress trips or filter report for a specific traveler to locate where they are today (or where they will be tomorrow) Manage Company/Traveler Risk

This document contains unpublished confidential and proprietary information of American Express. No disclosure or use of any portion of these materials may be made without the expressed written consent of American Express. © 2011 American Express Company 15 Traveler Locator Detail: Hotel Report NameDescriptionPurpose Traveler Locator Detail: Hotel Provides air itinerary details for a specific traveler based on a quick search using PNR, Passenger Name, Hotel or Destination. In the event of an emergency, quickly locate a traveler by hotel location, passenger name, etc. Quick Tip: View all in progress hotel stays or filter for a specific traveler to locate where they are today (or where they will be tomorrow) Manage Company/Traveler Risk

This document contains unpublished confidential and proprietary information of American Express. No disclosure or use of any portion of these materials may be made without the expressed written consent of American Express. © 2011 American Express Company 16 Airline Share by Market Pair Summary Report NameDescriptionPurpose Airline Share by Market Pair Summary This report displays travel reservations booked in the top "X" market pairs, allowing the company to verify the number of bookings & costs within each carrier. Monitor top market usage and change traveler booking patterns to align with the company's contractual obligations Quick Tip: Use the O&D Amount column to understand how much is spent per carrier for each market pair Manage Supplier Contracts

This document contains unpublished confidential and proprietary information of American Express. No disclosure or use of any portion of these materials may be made without the expressed written consent of American Express. © 2011 American Express Company 17 Car Rental by City Detail Report NameDescriptionPurpose Car Rental by City DetailProvides detailed information on car bookings, including the number of car days and the rental rates, to ensure travelers are booked with preferred car rental vendors in specific cities Monitor the usage of car vendors and forecast future bookings to ensure compliance with existing contractual obligations and to negotiate future contracts. Quick Tip: The Car Cost column will define how much is beings pent on car rentals for the upcoming trips – and Car Rental Vendor will indicate with which vendors travelers are booking Manage Supplier Contracts

This document contains unpublished confidential and proprietary information of American Express. No disclosure or use of any portion of these materials may be made without the expressed written consent of American Express. © 2011 American Express Company 18 Hotel Chain by City Detail Report NameDescriptionPurpose Hotel Chain by City DetailProvides detailed information on hotel bookings, including the passenger name, hotel property and hotel rate to monitor usage of preferred hotels Enforce travel policy by ensuring hotel rates are in line with negotiated contracts and that preferred hotel properties are utilized. Quick Tip: The Hotel Cost column will define how much is beings pent on car rentals for the upcoming trips – and Hotel Chain will indicate with which vendors travelers are booking Manage Supplier Contracts