Maricopa Association of Governments Technology Assessment Group Steven Philbrick – Chief Information Officer Patrick Hait – Infrastructure Manager Jim Henderson – Desktop Operations Supervisor & Presenter
City of Chandler IT supports Customers 1800, Desktops and Laptops devices 650+,Printers and a wide range of other peripherals located in various City locations 400 Software Applications Campus Fiber Optic and switched network Technical Support Desk ▪ Two senior and three desktop technicians
Virtualized Desktop Infrastructure ▪ VDI simplifies desktop administrative and management tasks ▪ Upgrades to hardware and software are performed in the data center ▪ Customers access virtual desktops running in the Data center ▪ Customers access their “virtual desktops” from a converted PC or thin client using a remote display protocol. ▪ Desktop security and data protection are centralized in a Data Center ▪ Access can be extended to remote customers ▪ Customers can access their work via Secured VPN access
Task Based Simple computing, limited number of applications Knowledge Based of Burst Performance Broadest and most variable requirements Engineering Very high performance Mobile Laptops
We would be able to support 50 – 70 customers per ESX server 15 GB of virtual hard drive space needs to be allotted per Customer Customers can access existing file server storage Possible area’s to leverage this solution Library's public access computers Fire Department Remote sites with DS 3 bandwidth
Regained desk space, no fan noise and fewer support calls A terminal is the size of a Kleenex box and has no moving parts Normal monitor, keyboard and mouse functionality USB support for printers and peripherals Dual monitor display was supported Ability to log into their VDI machine from anywhere on campus Active Directory roaming profiles need to be enabled
Applications Tested MS Office Suite, Visio and Project, Oracle, EDMS including scanning, Photoshop, ArcGIS, Crystal Reports and the list goes on Survey comments from the assessment group VDI was suitable for my daily work, it will work for many customers, after a short adjustment period I think as a proof of concept the idea is there and I can see how it would work I was surprised how little difference I noticed The desktop stretch was annoying There was a pause, switching between applications
Our study concluded that the five year expense of desktop replacement program equaled the same expense of implementing a VDI solution Terminals are half the cost of desktops and are expected to out last them by 10 or more years We expect the VDI “soft cost” benefits' over time will result in an overall decrease in cost of ownership.
Terminals have 15+ year lifecycle, solid-state devices Lower energy usage Maximize desktop investment, covert them to terminals VGA, Digital and Dual monitors are supported Obtain maximum life from your monitor Existing USB peripherals supported Reduced operational expenses Centralized management instead of desk side calls Data and applications reside in secure data centers Up to 70 customers can be supported per server
Our proof of concept testing, proved this might be a sustainable solution for the City. We are going to proceed to a 100 customer pilot. From this pilot we will be better able to project: Enterprise Scalability and Failover testing Expense of a phased deployment Reallocation of existing hardware Impact on the Help Desk Enhance Customer Satisfaction
Questions Steven Philbrick – Chief Information Officer Patrick Hait – Infrastructure Manager Jim Henderson – Desktop Operations Supervisor & Presenter
Maricopa Association of Governments Technology Assessment Group Steven Philbrick – Chief Information Officer Patrick Hait – Infrastructure Manager Jim Henderson – Desktop Operations Supervisor & Presenter