Domestic Violence: It’s Impact on the Workplace Presented by Robin R. Runge, Jane Randel and Jeremy Bruce January 13, 2011

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Domestic Violence: It’s Impact on the Workplace Presented by Robin R. Runge, Jane Randel and Jeremy Bruce January 13, 2011

Upcoming Webinar Join us for a live 60 minute webinar on Domestic Violence: Its Impact on the Workplace Thursday, January 13, to 1pm Eastern Time Jane Randel Leading the discussion: Kim Wells, Executive Director of the Corporate Alliance to End Partner Violence Jane Randel, Senior Vice President, Corporate Communications & Brand Services for Liz Claiborne Inc., Jeremy Bruce, Manager, Employee Relations for Verizon Wireless Learn how corporations and businesses are responding to the impact of domestic violence. This webinar will showcase the innovative domestic violence workplace programs at Liz Claiborne Inc and Verizon Wireless. Join us to discover how employers can start a program in their company, and advocates will learn how to work with employers to ensure they are responsive to the needs of domestic violence victims. Kim Wells

Today’s Webinar Domestic Violence: Its Impact on the Workplace Jane Randel Leading the discussion: Kim Wells, Executive Director of the Corporate Alliance to End Partner Violence Jane Randel, Senior Vice President, Corporate Communications & Brand Services for Liz Claiborne Inc., Jeremy Bruce, Manager, Employee Relations for Verizon Wireless Learn how corporations and businesses are responding to the impact of domestic violence. This webinar will showcase the innovative domestic violence workplace programs at Liz Claiborne Inc and Verizon Wireless. Join us to discover how employers can start a program in their company, and advocates will learn how to work with employers to ensure they are responsive to the needs of domestic violence victims. Kim Wells

Domestic Violence: It’s Impact on the Workplace Presented by Robin R. Runge, Jane Randel and Jeremy Bruce January 13, 2011

Wells & Runge, 13 Domestic Violence: It’s Impact on the Workplace Created by Kim Wells, Executive Director Corporate Alliance to End Partner Violence Presented by Robin R. Runge, Assistant Professor University of North Dakota School of Law and Advisory Board Member of the Corporate Alliance To End Partner Violence

Wells & Runge, 14 What is CAEPV? CAEPV ( is the only national nonprofit in the US founded by the businesses with a mission to impact partner violence through the workplace.

Wells & Runge, 15 Partner Violence: Definitions Type IV Workplace Violence (Personal Relationship) – Incidents in which the perpetrator may or may not have a relationship with the workplace, but has a personal relationship with the intended victim. Partner violence is a pattern of coercive or abusive behavior (not just physically) from one partner to another in an intimate relationship

Wells & Runge, 16 How Is This Affecting the Workplace? Productivity Absenteeism Presenteeism Healthcare Safety Manager Family Member BattererCo-Worker Victim

Wells & Runge, 17 In Threat Investigations Company 1: 78,000 employees, 50% of threat assessment investigations are DV-related Company 2: 79,000 employees, 21% of their workplace violence threats are DV-related Company 3: 10,000 employees, more than 100 “serious” cases related to domestic violence as a workplace issue since becoming proactive in 2002

Wells & Runge, 18 What’s The Cost? The cost of domestic violence to the US economy is more than $8.3 billion. This cost includes medical care, mental health services, and lost productivity (e.g., time away from work). CDC

Wells & Runge, 19 What’s the Cost? According to the CDC, intimate partner violence victims lose a total of nearly 8.0 million days of paid work -- and nearly 5.6 million days of household productivity as a result of the violence. The equivalent of more than 32,000 full- time jobs

Wells & Runge, 20 What’s the Cost? Researchers from the University of Arkansas found that women who were victims of recent domestic violence had 26 percent more time lost to tardiness and absenteeism than non-victims. It is estimated that 25% of workplace problems such as absenteeism, lower productivity, turnover and excessive use of medical benefits are due to family violence.

Wells & Runge, 21 US National Telephone Survey - Impact at Work 21% of the full-time employed adults polled identified themselves as victims 64% percent of them indicated their ability to work was significantly impacted 31% of co-workers felt obliged to cover for co- worker who as a victim 38% of co-workers were concerned for their own safety

Wells & Runge, 22 Impact on Perpetrator’s Work Life The Maine Department of Labor found that: 78% of surveyed perpetrators used workplace resources to express remorse or anger, check up on, pressure, or threaten their victim 74% had easy access to their intimate partner’s workplace 21% of offenders reported they contacted the victim at the workplace in violation of a no contact order

Wells & Runge, 23 Why Not Get Rid of All the Victims and Batterers? You don’t know who they all are – You’ve created a disincentive for reporting – that is a safety concern It is less expensive to keep a current employee It is against the law in some states and municipalities to get rid of a victim of domestic violence solely because he/she is a victim

Wells & Runge, 24 What Is An Employer’s Role? Recognize – domestic violence as an issue impacting the workplace Respond – appropriately within the context of the workplace Refer – to the professionals who can assist the employee Reach Out – to community resources for partnership, expertise, and to support them

Wells & Runge, 25 New Resource

Wells & Runge, 26 Resources Resource List: Domestic Violence in the Workplace CAEPV Sample Policy CAEPV “Six Steps” for creating a workplace program Liz Claiborne Sample Policy & Guidelines Liz Claiborne RRR Wallet Card & Tri-Fold Pamphlet

Wells & Runge, 27 For More Information Corporate Alliance to End Partner Violence domesticviolenceworkplace.blogspot.com

Randel, 28 Liz Claiborne Inc. Addressing Domestic Violence Jane Randel, Senior Vice President, Corporate Communications & Brand Services for Liz Claiborne Inc.

Randel, 29 Recognizing Domestic Violence Changes in behavior or work performance Unexplained bruises Explanations that don’t add up Distracted Misses work often Receives repeated, upsetting phone calls Changes in behavior or work performance Unexplained bruises Explanations that don’t add up Distracted Misses work often Receives repeated, upsetting phone calls

Randel, 30 Creating A WorkplaceProgram Step One: Organize a multi-disciplinary team

Randel, 31 The Domestic Violence Response Team (DVRT) Liz Claiborne Inc. has in place a team that reviews each case brought to its attention that currently affects, or has the potential to affect, the workplace in terms of security or performance.

Randel, 32 Security Human Resources Legal EAP Local law enforcement (as needed) Domestic Violence advocacy organizations (as needed) Security Human Resources Legal EAP Local law enforcement (as needed) Domestic Violence advocacy organizations (as needed) The DVRT includes representatives from:

Randel, 33 Creating A WorkplaceProgram Step Two: Develop a corporate policy on partner violence

Randel, 34 Creating A WorkplaceProgram Step Three: Provide expert training for: –DVRT –Human Resources –Legal –Security –Senior management Step Three: Provide expert training for: –DVRT –Human Resources –Legal –Security –Senior management

Randel, 35 Creating A WorkplaceProgram Step Four: Build awareness through workplace communications

Randel, 36 What A Company Can Do: Referrals Allow time off Flexible hours Security escorts Change numbers or location Work with local law enforcement Referrals Allow time off Flexible hours Security escorts Change numbers or location Work with local law enforcement

Randel, 37 Security Officers Are On Duty 24 Hours A Day, Seven Days A Week

Randel, 38 Once abuse is reported or suspected, security staff can: Make a threat assessment. Obtain a photograph and description. Notify all entrance points, manned access points and receptionists. Establish communication with local authorities. Patrol the associate’s work area regularly. Make a threat assessment. Obtain a photograph and description. Notify all entrance points, manned access points and receptionists. Establish communication with local authorities. Patrol the associate’s work area regularly.

Randel, 39 Security Can Help With Orders of Protection It is crucial that associates notify security when an order of protection is issued so that proper procedures are in place to enforce them on company property.

Randel, 40 Our Commitment to Ending Domestic Violence Begins at the Top

Randel, 41 …and our Program is working “When the estranged husband of a Liz Claiborne employee in Pennsylvania came looking for her at work, he was stopped short by security guards who knew he was ordered by a court not to contact her. The man, who had made angry threats to her in the past, was carrying a gun. Furious, the man left the company's campus and later ended up in a several-hour standoff with police. He was arrested before anyone was injured. "It was really intense and it could have been really tragic because he was said to have weapons," said Jane Randal, vice president for corporate communications for Liz Claiborne, Inc., in New York. “ The Bulletin (January 19, 2004) “When the estranged husband of a Liz Claiborne employee in Pennsylvania came looking for her at work, he was stopped short by security guards who knew he was ordered by a court not to contact her. The man, who had made angry threats to her in the past, was carrying a gun. Furious, the man left the company's campus and later ended up in a several-hour standoff with police. He was arrested before anyone was injured. "It was really intense and it could have been really tragic because he was said to have weapons," said Jane Randel, vice president, Corporate Communications for Liz Claiborne Inc. in New York.” The Bulletin (January 19, 2004)

Bruce, 42 Jeremy Bruce, Manager, Employee Relations for Verizon Wireless Domestic Violence: It’s Impact on the Workplace

Bruce, 43 Verizon Wireless Domestic Violence Certified Trainer Model

Bruce, 44 Approximately 83,000 Employees Operations in 49 states 31 Call Centers Retail locations

Bruce, 45 For many years Verizon Wireless has been at the forefront of the Domestic Violence issue assisting victims and DV Advocacy groups with our HopeLine program. – Provide domestic violence victims and dv support organizations with mobile phone with free airtime. – Recycling used mobile phones – #HOPE – Connection with the National Domestic Violence hotline

Bruce, 46 Our next step in supporting domestic violence victims by looking inside our own organization Rancho Cordova 2007 Onsite shooting - domestic violence Assessed that we needed to train our managers in how to respond if they suspect an employee is a victim of DV. Partnered with Safe Horizon and National Coalition to End Partner Violence to develop a training for our employees.

Bruce, 47 We Wanted to work with Safe Horizon because we have worked with them in the past with their Plays for the Living program and heard they were converting the live drama to film. Wanted the training to be conducted by VZW HR Department. Needed EAP engagement Our Initial Requirements for the Training

Bruce, 48 Developed training that would center around the video titled “Unsafe” Audience for the training is all managers in the company Training is facilitated by HR professionals who are certified to deliver this training. EAP in onsite and present at each of the training sessions. Our Training Final Product

Bruce, 49 Details of the Training Training last approximately one hour Calls out national statistics Definition of DV Watch the video Facilitate a “conversation” about domestic violence Highlight resources in the event managers see signs of DV in the workplace

Bruce, 50 Training Rollout Call Centers Retail and Business to Business Sales Support Functions

Bruce, 51 Results Program well received by leadership Increased Employee engagement Increase in number of reported DV issues Increase in EAP utilization Consistent approach in addressing DV issues