Ch. 12: Organizational Communication  Process  Interpersonal Communication  Organizational Communication  Communication and Technology.

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Presentation transcript:

Ch. 12: Organizational Communication  Process  Interpersonal Communication  Organizational Communication  Communication and Technology

Communication Process  Perceptual model elements Sender Encoding Message Medium selection Decoding Creating meaning Feedback Noise

Communication Process  Barriers Process Personal Physical Semantic

Interpersonal Communication  Communication competence Figure 12-3, p. 300  Styles Assertive Aggressive Nonassertive

Interpersonal Communication  Nonverbal sources Body movements/gestures Touch Facial expressions Eye contact

Interpersonal Communication  Active listening Listening styles  Appreciative  Empathetic  Comprehensive  Discerning  Evaluative Keys: Table 12-2, p. 305

Interpersonal Communication  Gender differences? Linguistic styles: Nature or nurture? Biological basis? Improving communication

Organizational Communication  Contingency approach to media Information richness Complexity of situation Recommendations

Organizational Communication  Hierarchical communication  Grapevine Patterns Liaison individuals Organizational moles

Organizational Communication  Communication distortion Upward Sources/causes

Communication and Technology  Internet/Intranet/Extranet   Videoconferencing  Collaborative computing  Telecommuting