Career Advancement – Opportunities Everywhere! Donna Goestenkors, CPMSM, President June 15, 2016

Education Partners © 2016 All Rights Reserved 2

Objectives Describe industry trends and shifts. Explain the areas of expansion in Medical Staff Services. Stay career ready! © 2016 All Rights Reserved 3

PREPARE YOURSELF © 2016 All Rights Reserved 4 “It takes courage to grow up and become who you really are.” ~E. E. Cummings – Poet

MSP COMPETENCYFORMULA © 2016 All Rights Reserved 5

MSP Core Competency Model PERSONAL Effectiveness CAREER Power SKILLS Efficiency © 2016 All Rights Reserved 6

MSP Core Competence CAREER Power PERSONAL Effectiveness SKILL Efficiency Core: ~Credentialing Management ~Privileging Management ~Practitioner Competence Mgmt. {privileging, FPPE, OPPE} ~Compliance Management ~Enrollment Management ~Onboarding Management ~Office Management ~Document Management ~Acquisition Management ~Technology Management ~Relationship Management ~Development Management © 2016 All Rights Reserved 7

Why? Educate Industry Activities Enlighten Pulse Trends Career Ready Prepare Showcase Talent Empower © 2016 All Rights Reserved 8

MSPs Need To Know Industry Shifts Expansion Collaboration Consolidation Acquisitions & Mergers Leadership Reduction Technology Virtual Teams © 2016 All Rights Reserved 9

MSP IMPACT Pressure is On Hiring Freeze More Projects Meet Deadlines OT vs No-OT © 2016 All Rights Reserved 10

Industry Alerts Consolidation Job Loss Department Closures Cross Training © 2016 All Rights Reserved 11

Industry Shifts Industry Shifts /Career Opportunities Social Media Decrease in Physicians/Medical Staff Increase in Employed Physicians/Professional Staff Interpersonal Skills Measure © 2016 All Rights Reserved 12

Be Prepared Skills Needed Industry Technical Knowledge Anticipate Organizational Needs Understand Role/Reinvent Conflict Resolution Project Management Relationship Management Tolerance Age, Gender, Culture © 2016 All Rights Reserved 13

Get Ready Skills Needed Technology Management Working knowledge of software programs Internal/external Data reports Social media outlets Meeting applications Virtual Conference calls © 2016 All Rights Reserved 14

Keep Learning Skills Needed Professional Management Customer Focus Work ethic Integrity Positive Attitude Team Attitude Communication Skills Career Development © 2016 All Rights Reserved 15

© 2016 All Rights Reserved 16

Where We Started - Traditional Hospital Administration Medical Staff Office (MSO) Medical Staff Services Department © 2016 All Rights Reserved 17

Where We Are Now Hospitals (MSO/MSSD) Systems Academic Urban/Community Critical Access Specialty (Cancer, Behavioral Health, etc.) Credentials Verification Organizations (CVO) Managed Care Organizations (MCO) © 2016 All Rights Reserved 18

Where We Are Now Physician Practice Solo/Group Enrollment Onboarding © 2016 All Rights Reserved 19

Where Do We Want To Go? © 2016 All Rights Reserved 20

Real MSP Position Examples: Non-Traditional President – Entrepreneur/Industry Thought Leader Vice President – Medical Staff Development Manager – Board of Directors Analyst – Medical Staff Information Coordinator – Medical Staff Performance Improvement © 2016 All Rights Reserved 21

MSP Position Examples: Non-Traditional Manager – Medical Equipment Credentialer MSP Advisor – Healthcare Attorney Director of Operations – Software Vendor Analyst – Application Coordinator - Provider Enrollment Senior VP – Quality Management © 2016 All Rights Reserved 22

MSP Position Examples: Non-Traditional Senior Service Operations – Managed Care Plan Manager – Credentialing & OnBoarding Director – Compliance & Credentialing Coordinator - Verifications Manager – Allied Health Staff Manager – FPPE/OPPE & Peer Review © 2016 All Rights Reserved 23

More Non-Traditional… Risk Management Human Resources Finance Application Preparation Payor/Provider Enrollment Health Information Management Coding © 2016 All Rights Reserved 24

More…Non-Traditional Compliance Medical Staff Credentialing Privileging Performance Improvement Research Special Projects © 2016 All Rights Reserved 25

Have You Thought? Non-Traditional Consultant Full-time Part-time Interim Staff Volunteer Other? © 2016 All Rights Reserved 26

Global View Trends Regarding Industry Shifts Physician Practices (Solo/Group) Payor Enrollment Department Recruitment Department HR Department Onboarding Department Equipment Vendors (Credentialing) Employment/Healthcare Recruiting Firms (MSS, Quality, Nursing) Consulting Specialization © 2016 All Rights Reserved 27

MSO/MSSD Trends Staff Reduction Service Lines Collapsed Acquisitions & Mergers Software Features Maximized Collaboration Focused/Deliberate Value Based Performance © 2016 All Rights Reserved 28

MSP Opportunities Leader of New Service Line Structure Practice Group Credentialing Enrollment Management Onboarding Management ??? (Create your future) © 2016 All Rights Reserved 29

CVO Trends Metrics Process & MSP performance IT Advisor Enrollment Management Onboarding Management © 2016 All Rights Reserved 30

MSP Opportunities Expand Service Lines Onboarding Enrollment Practice Group Credentialing Enrollment Management MSO Liaison © 2016 All Rights Reserved 31

MCO Trends Onboarding process Centralized Credentialing Delegation Management and Oversight IPAs Hospital Systems Physician Group Practice CVO © 2016 All Rights Reserved 32

MSP Opportunities Delegation Management & Oversight National Accounts Management Regulatory & Compliance Project Management Provider Enrollment & Contracting (PE&C) © 2016 All Rights Reserved 33

Enrollment Trends Medical Staff – Enrollment Process Onboard process HR Medical Staff Risk Management Provider Enrollment - Billing © 2016 All Rights Reserved 34

MSP Opportunities Physician Office Enrollment Hospital Group Enrollment Consultant Services Concierge Services © 2016 All Rights Reserved 35

The Sky Is The Limit © 2016 All Rights Reserved 36

T raditional vs Non-Traditional © 2016 All Rights Reserved 37

Traditional - Pros Job Security(?) Clearer Expectations Policies & Procedures Historical Resource(s) Structure Future Known © 2016 All Rights Reserved 38

Non-Traditional - Pros Follow your Passion Empowerment More Attention (pro/con) Higher Pay More Responsibility Advancement Opportunities © 2016 All Rights Reserved 39

Reality Check Content No change needed Ongoing learner Curious Information Explore Possibilities Restless/Job Satisfaction Information Active Pursuit © 2016 All Rights Reserved 40

Be Open & Look Social Media LinkedIn Facebook Twitter © 2016 All Rights Reserved 41

Network…Always Network! Network Colleagues National/Chapter/State Business environment you seek © 2016 All Rights Reserved 42

What’s Your Worth? © 2016 All Rights Reserved 43

It Starts With.... © 2016 All Rights Reserved 44

Identify © 2016 All Rights Reserved 45

Career Readiness MSP Career Portfolio Resume Biographical Sketch Professional Picture Accomplishments Tracking Report Performance Profile (includes competencies) © 2016 All Rights Reserved 46

Work Your Plan © 2016 All Rights Reserved 47

Then…Shine © 2016 All Rights Reserved 48

POWER THOUGHT “Keep away from people who try to belittle your ambitions. Small people always do that, but the really great make you feel that you, too, can become great.” ~ Mark Twain - Author © 2016 All Rights Reserved 49

Speaker Contact Information Donna Goestenkors, CPMSM Team Med Global Consulting, LLC Telephone: (618) Website: Like Me: Connect with Me: Follow Me: © 2016 All Rights Reserved 50

Resources Team Med Global Consulting MSP surveys and interviews Field Experience © 2016 All Rights Reserved 51

Credits Matthew Stallard PowerPoint Design Consultant © 2016 All Rights Reserved 52

Credentialing Tool © 2016 All Rights Reserved 53

The MSP Career Guidebook Features Include: Frequently asked questions by MSPs Sample job descriptions, systematic assessment tools, planning techniques, and strategies for effective performance Real-life stories to illustrate specific points Purchase today or order your copy and receive a 10% courtesy discount: OR OR © 2016 All Rights Reserved 54

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Team Med Global Newsletters & Blogs © 2016 All Rights Reserved 56

THANK YOU! © 2016 All Rights Reserved 57